Question about American Standard 2771.002.021 Cadet 5' x 36" Bathtub, Bone

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I have a replacement wirlpool tub. Model Model 2771L.020. I have checked the circuits and outlet everything is fine. When I turn push the on button nothing happens.....Can their be a reset button on the pump?

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Is the switch connected to the pump?  I have had a few tubs that I have installed where the air line (the switch operates by air pressure) has become disconnected from the pump.  Just slide it back on and secure with a zip-tie.  There might also be a safety switch on the pump that needs to be pushed or the GFI on the wall outlet has been tripped. 

Posted on Apr 14, 2009

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1 Answer

Pump will not turn on when button in tub is pushed


Check the pump outlet to see if it is tripped or the breaker if used . These are usually GFCI (Ground Fault Circuit Interrupter) type equipment and are very easily tripped.
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The threaded knob should not be related to the problem, it just controls how much air gets mixed into the water jets. One possibility is that the electricity is off. These tubs should receive power through a Ground Fault Circuit Interrupter (GFCI) type of circuit breaker for your protection from electrical shock. Check your circuit breaker panel(s) for a breaker with a little square white or yellow "test" button. Refer to the label (if it is there) to see if it refers to "tub" or "spa" or "bath" or something like that. You may have to turn the breaker handle off (push extra hard to make it reset) and then back on again. If the breaker handle is in the "on" position and the "test" button does not "trip it off," call an electrician. If no luck there, check the bathroom for an electrical outlet with GFCI protection, again looking for white or yellow (or red) buttons - one should be engraved "test" and the other "reset" as the electrician (I hope it was an electrician) may have supplied the tub from this outlet (not actually up to code). Plug an appliance or light into the outlet. If it doesn't work, push the reset button on the outlet and test again. If working, now test the spa. If that doesn't work, test every other GFCI outlet you can find - in the kitchen, other baths, garage, outdoors, basement, etc. using the same testing procedure. If you find a GFCI breaker or outlet "tripped" that restores the tub, that indicates there is something wrong with your electrical system that could cause you to get electrocuted, and requires that you hire a qualified electrician to investigate the problem. The same is true for any GFCI outlet that does not "trip" and/or "reset." If this doesn't fix the tub, the problem may not be electrical but some other problem with the system, indicating a plumber or spa tech may need to be consulted. Note: these GFCI breakers and outlets are supposed to be tested and reset once every month. How many of us do that? Well, at least as often as we test our smoke detectors, I suppose.

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1 Answer

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Hello Steve,

I am a bit confused because the model you selected is for a electric dryer which should have a dedicated outlet/breaker only for the dryer
I am going to assume it's a gas dryer and the trouble is with the outlet,to verify this plug a know working object into the outlet and see if it works
Even if the part in the dryer part that cuts the circuit to the motor if it's bad(thermal fuse) has no bearing on the drum light and that should work if power to dryer

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Remove access panel make sure pump is plugged in some electricians put a GFI outlet under tub for motor make sure GFI did not trip. Next the switch is an air switch look for the hose going to switch is connected last you may need a new air switch which is common to fail

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2 Answers

My whirlpool tub is not working. Nothing happens when you push the button. Is there a reset button for the jets? What should I look for?


first check the air switch hose that connects to the "button"
Open the access for the pump there should be 1/4" poly tubing (probably clear) that connects to the pump motor. It just slides over a barbed nipple usually located somewhere on the back of the pump housing opposite the pipe connections. Make sure it is in place properly. If it is in place then look else where. The tubing also connects to the back of the air switch "button". This button connection rarely fails, especially if the tub was working and now does not. But if the tub is newly installed and may have disconnected during installation. this connection is probably going to be difficult if not impossible to verify since it is usually concealed after installation.
Some pump motors have resets some do not. If it does it probably is on the very back of pump opposite the pipe connections.
Also check to make sure that any electrical outlets in the bathroom, or any where in a nearby radius of the tub, to see if they have "GFI" reset buttons and make sure that they havn't tripped by pushing in the button between the plug-ins named "reset". Usually the circuit for the pump will be tied into one of these switches to add ground fault protection to the circuit.
If your pump is not working after checking these things it may be dead. Does your pump "hum" after pushing the button? Do you smell any type oder around the pump that would suggest a "burnt motor"?
If the pump is dead you will have to replace it.
Come back here and post more if your problem isn't solved. Or ask how to find and replace a new Whirlpool pump.
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