Question about HP LaserJet 5000dn Printer

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HP Laserjet 5000dn

Our HP 5000dn is on the network. For some time, print jobs were printing fine from paper trays 2 or 3 but for some reason today, all print jobs from all users are defaulting to manual tray 1, forcing the user to put paper in the tray to get their job. Within my setup printing preferences software, I set the tray 2 or 3 as the paper source, but no luck. Even when I try to print a document at the printer, i.e. menu map, it always defaults to tray 1, displaying "Manually Feed Letter". What has caused the printer to default to tray 1 and how can I change this back to tray 2 or 3?

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If you using office go to page setup and select the tray(s) that you want to use for the first page and other pages ( both must be the same ) unless you only want the first page as letter head and the rest on plain paper or something along those lines ?

Also if you go into the properties of the printer and go to advanced and then click on the printing defaults button and see if the options in there are the same or different to whats in printing preferences.

If they are set to tray 1 then it will default to tray 1

Posted on Apr 13, 2009

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