Question about LG WM-2277HW Front Load Washer
I bought my LG washer & dryer set in July of 2006 and have taken great care of these machines. Just 5 months ago the washer started smelling like mildew even though I dry inside the rubber seal on the door and leave the door open to air dry inside after I\'m finished with the laundry. I\'ve been in contact with LG & Home Depot where I bought them and they\'ve advised me to run bleach through it, empty the drain located on the front, rund Whirl Out through it, etc...
I\'ve done all of these things and still have this horrible smell coming from inside the drum itself. The water that I emptied from the drain had no odor. When I clean under and in between the rubber seal on the door there is no sign of mildew or the odor on the towel that I use. I stick my head inside the washer and it\'s obvious that\'s where it\'s coming from. I was told the tub has a 5 year warranty on it. I don\'t know what else to do. I\'ve wasted so much time of course trying to do everything possible (without taking this stupid thing apart) to make this smell go away or find the actual cause and no such luck. In researching the internet I\'ve found where I\'m not the only person having this problem, knor is LG the only washer that has the mildew smell, but they\'re all front loaders with the same problem. I\'ve reported it to consumer affairs, but I don\'t know what else I can do! I spent so much money on this machine and it makes me sick to think that I\'m stuck with a mildew smelling washing machine!!! HELP>>>>>>>PLEASE!!!!!!!!!
I have tried several different things for my stinky LG washing machine that I just bought September 2007, including "remedies" from the customer service at LG - nothing worked for me. FINALLY, I HAVE DISCOVERED A SOLUTION AND AM SOOOO THANKFUL! I removed the liquid detergent tray and sprinkled baking soda (probably 2-3 tablespoons) where powdered detergent goes, and ran a cycle with hot water, no clothes, no detergent. This got rid of the smell, but the very next time I did a load of clothes with detergent, the stinky smell came back. So I tried adding baking soda in the same manner with every load of laundry I did (underneath the liquid detergent tray) and it has worked!!! With every load of laundry, I remove the liquid detergent tray and sprinkle approximately a tablespoon of baking soda and then replace the tray and fill it as normal with my liquid detergent (whatever is on sale, the brand of detergent has not made a difference for me). This is ALL I do. No leaving the door open, cleaning the rubber seal, wiping anything out. I believe the smell is a result of stuff we can't see or even get to and that's why the baking soda works.
I hope this helps someone else.
Posted on Nov 06, 2007
There is a drainage problem with the LG Front Loading washers. Check online and you will find thousands of people with the same problem. I've tried everything recommended here and nothing works for more than a week or two. LG's customer service is the worst. To be honest, I loved the machine for the first 6-7 months. I think the build up on the drum takes that long to reach critical mass. The only solution is to join the class action lawsuit and hope for a small refund so you can buy an new old-fashioned top loader:
I will NEVER buy another LG product again.
Posted on Aug 12, 2008
I feel you pain. After much pressure on my part LG is looking to buy back my front loader and dryer at a prorated cost. There are 2 class action suits pending against them because the design of their front loaders in inherently flawed. In summary, there is no way of avoiding mold and mildew build-up in their front loaders. In turn, mold and mildew is not only smelly - it can damage your health. I know because my 5, 3, and 1 year old children all have respiratory issues that can be traced back to prolonged mold and mildew exposure (think their baby blankets, towels, clothes, and other fabrics have been soaked in mold and mildew infested water).
Here are links to the class action suits.
Here is a link to the CDC's website that describes mold and mildew related health issues.
LG will be held liable at some point because the explicitly fail to note mold and mildew issues in their maintenance manual. In addition, the manual says nothing about running special cleaners through the machine. In addition, the manual does not mention that you need to forcefully pull back the rubber door gasket to access hidden mold and mildew build-up (in actuality this is impossible to do).
Contact LG and send them photos of your situation and doctor’s records if you can tie back current health issues to mold and mildew exposure. This is what I did to finally get them in motion. Even then they are sly and are just trying to avoid future litigation.
Posted on Jan 18, 2010
The mildew smell is caused from the growth of bacteria. For whatever reason this has plagued front load washers. I purchased an LG from Home Depot and within about 3 mths of use our clothes begin smell bad. It got so bad that leaving the door open as suggested made the utility room smell as well as the hallway. MY SOLUTION: I went to Home Depot and purchased a 10" canister style sediment water filter. I mounted it on the wall so that I could easily service it. I then connected it to the cold water line. I removed the sediment filter and place chlorine tablets inside the canister. Doing this added just enough chlorine to the water to kill and stop the bateria growth. It took some trial and error but I got the chlorine to a level that kills the bacteria without adding a chlorine smell to the clothes. I place 2 small chlorine tablets (about 1" diameter) every 3 weeks. I no longer leave the door open or wipe out the door seal. Our clothes come out smell fresh everytime. For more specific details email me.
Posted on May 01, 2008
I described my extreme mildew problem in an earlier post. Having given up on any LG-sponsored solution after the replacement of my year-old (and pristine!) seal, I spent a couple of days running the tub clean cycle with, alternately, white vinegar, baking soda and bleach I can finally say I have eliminated almost all the mildew odor. I have also begun dumping as much baking soda under the detergent cup as I can and still get the cup to fit properly in the drawer (1/4 cup maybe) every time I do a load. This was a very unscientific fix, since I cannot say which or how many of these tub cleans did the job, but I think I used vinegar twice. I don't even recall how many times I ran the cycle during this period I was so crazed with desperation. When I used bleach I filled the cup and then glugged another cup or so straight into the drawer. I repeat this massive bleach injection every time I run the cleaning cycle just for good measure--and I run the cycle at least once a week. I don't put bleach into the detergent cup, by the way, since the cleaning cycle doesn't seem to do a good job of clearing out the bleach from the cup, always leaving bleach solution in the cup after the cycle has completed. I continue to leave the door and detergent drawer open when not running the washer to allow the interior to dry out. Pretty annoying, considering my narrow laundry room, but, hey, at least my large bathroom doesn't reek of mildew after one use of my "clean" towels.
I'm sure LG would not officially recommend this solution, since it would acknowledge a serious problem that they will not admit to having with this washer, and because it seems so extreme and slapdash--I must have run the tub clean cycle more than a dozen times over those two days. But, after all, LG doesn't include much maintenance information at all in its own manual. Considering that LG recommended the use of WhirlOut, a caustic spa treatment (for this horrendous mildew problem they won't admit ever hearing about before I called), whose own manufacturer admantly warns against using for this purpose I figure a large volume of bleach can't do much damage to the machine. I would never recommend this washer to anyone--it is ridiculous to have to go through all this when I purchased the thing to save on water and electricity while doing a superior job of cleaning my laundry, but I seem to have gotten a handle on it. Given the high cost of the machine and the CIA-like refusal of LG to even admit to the design problem in the face of thousands of complaints, repeated, sequential running of the clean cycles to kill the built-up, invisible, mildew colonies, plus frequent tub cleans and baking soda seems like a reasonable alternative to trying to fob the thing off on some other unsuspecting schlub for $100 through Craig's List.
Sorry for the tortured syntax.
Posted on Jan 03, 2009
I think you would see where the problem is coming from if you removed the inner tub and spider bracket. I had to pull my LG2277 apart this weekend to replace the bearing & seal.
The spider bracket which is attached to the inner tub has pockets in it that allows a mud like crud to build up in it. I had to scrape all of that out before reassembly. And yes it stinks horribly. Just a lousy design on the bracket.
The problem there is that it is inaccessible without an almost total disassembly of the machine.
LG engineers need a design wake up call for sure.
Posted on Dec 13, 2009
I have a little bit of insight that could possibly point to the actual problem. I am not familiar with this specific machine, but I have gone through a training for service on Maytag machines. It is common with front loading washing machines to hold water that is not readily accessible. They do this do help maintain the rotational energy during the spin cycles. (Like a flywheel, if you are familiar with how those work.) I know with the Maytag machines this water is cycled through during normal use to avoid this problem. I am assuming that the same design is intended for the LG machines. However it seems to me that there is a flaw that prevents the water from cycling correctly and it becomes stagnant. I don't know if that helps anyone, but I am the type to pull the machine apart and find a mechanical problem, if there is one. You would be amazed at what those machines can hide from you. I have literally found the sock monster that makes for all the unmatched socks in the world.
Posted on Dec 16, 2009
A solution from the internet: Make a boil wash (with no clothes and detergents) put into the powder drawer a cup of bicarbonate of soda. It should clean the machine and move out the bad smell. Another: I have a front loading machine also and am not willing to have to constantly clean out the machine; the soap and fabric softeners you use are building up between the inner and outer drums (and on the drum itself sometimes). Because the machines door is so tightly sealed (to prevent water leakage) the smell from this buildup is awful. I finally found the solution. MAGGIE'S SOAP NUTS -- they are all natural (grow on trees) and will remove the grime from your drum and also clean your clothes (you won't even need fabric softener anymore). Stop using commercial detergents and fabric softeners and start using Maggie's Soap Nuts. They are not very cheap but they work great -- I have found that making a liquid out of the soap nuts and storing it in a bottle works better than putting them in the sack cloth they come with (because front loaders do not agitate constantly like regular machines, the cloth bag sits on the clothes and sometimes leaves a stain -- the liquid will not leave a stain. YOU WILL SOLVE YOUR PROBLEM AND HAVE SOFTER CLOTHES TO BOOT (without fabric softener so you save some money there). They are also better for septic tanks, the environment and your health! I believe Whole Foods sells them and they are also on the internet at www.Maggiessoapnuts.com Note: Also go to www.newstarget.com -- they are going to buy these in bulk to cut the cost in half but don't have them yet. You should be able to buy them there soon. Note: Forgot to tell you to run some of this thru your machine with hot water before washing your clothing to clean out the buildup that is already in the machine
Posted on Sep 12, 2007
Smelly washers are peoples fault!!!! Period!!!.I've been using FLs for over 30 years without having mold, mildew or smell inside.
First of all, proper detergent dosing and the right detergent for you water chemistry is important. If you use additional chemicals like pretreatments, soda, borax, bleach, oxy etc, you will need extra rinsing!
If you pretreat, do prewash first.Without additional detergent.
If you wash full/ heavy loads-like towels,you will need extra rinsing.
Mixed loads work the best and smaller loads too.
Hot water is very important.Got heater? Use it as often as you can.
Prewash on most loads will make a difference, specially if it is something like kids clothes, dish rags,even towels.
Many washers have filter on the bottom of the machine and it has to be cleaned every couple of months. When I do mine, all the water that drains out is clean!
I use Persil, Mexican detergents, like Roma and they are fine as long as they don't pruduce many suds. I never used bleach-got alergies to it.
I never did any special cleaning, just the filter and I inspect the gasket here and there and leave the door open in between washing.
Splash of vinegar in the rinse helpes too.
Easy on the softener if you have to have it.
People, change your habits, it is not the machine!!!
I do have LG TROMM set and friend of mine has one too. Both over 3 years old. No problems what so ever.
Posted on Mar 18, 2010
I have a LG that I bought 3 years ago. From time to time it developed that gross musty smell. I ran the washer with chlorine bleach which seemed to do the trick until this last time. NOTHING worked! I was frantic as load after load came out stinking to high heaven. I did some research online and what "the kiss of death" is is liquid laundry soap. I guess the emollients and emulsifiers in the liquid soap adhere to the outer plastic drum and drainage pipes. I now only use powder He laundry detergent. I also now use Tide's new washing machine cleaner and I haven't had a resurgence of the problem.
Posted on Jul 11, 2009
Don't use liquid detergent .. don't use liquid fabric softener.
USE POWER DETERGENT FOR ONE MONTH AND SEE IF IT GOES AWAY. WE USE TIDE HE AND PROBLEM WENT AWAY WITH OUR LG WASHER
Posted on May 13, 2008
1. Add 1 whole bottle (2 liters) of Liquid bleach directly into the washer.
2. Set washer to a boiling, intensive wash, no spin, with rinse++ option.
3. Pause the machine after 30 minutes, and let it soak for 4 hours.
4. resume cycle and let it finish.
5. When cycle ends add 1 bottle (2 liters) of white vinegar directly into the washer and 1 cup of epsom salts.
6. Start a boiling wash cycle, intensive, no spin, rinse ++
7. pause the machine after 10 minutes, and let it soak for 4 hours.
8. resume cycle and let it finish.
That's it, the boiling water, bleach, vinegar and epson salts will kill all bacteria, mold, mildew, viruses as well as removing all detergent/fabric softener residue.
Posted on Apr 30, 2012
After doing some research and talking to a (very knowledgeable!) repair person, it seems that the culprit is LIQUID laundry detergent (and fabric softeners)--it doesn't matter which kind. The liquid detergents are often more like a gel and/or concentrated, and don't dissolve completely. Since our lovely FL washers give us a detergent cup to use, little bits of the undissolved detergent get stuck all along the way from the dispenser to the drum. Plus, there is residue inside all of the gaskets, and even on your clothes!
Although liquid detergent was created to be more "user-friendly" and less messy, it is definitely not washer-friendly. Try switching to powdered detergent (I use Charlie's soap) and use it for a month and see if the smell doesn't go away. The powdered detergent not only dissolves more thoroughly, but is mildly abrasive on its way to the drum (which should help to get some of the residue off). Most importantly, STOP using liquid detergent & fabric softeners--even if you get it smelling clean, the smell will just keep coming back, as the liquids will continue to build up.
Also, it may be helpful to add 0.5-1c vinegar to the rinse cup for a while. The vinegar, as an acid, helps to neutralize any leftover and residual detergent (which is alkaline). This should help to with buildup on your clothes and the washer. Added bonus--vinegar acts as a fabric softener, and the smell will dissipate, so your laundry will be fresh and soft!
Hope this helps. We use only powdered detergent, and sometimes vinegar, and our washer is super-fresh and clean.
Posted on Mar 28, 2012
Try powdered laundry detergent...the liquid is garbage...does'nt dissolve well...had a top loader and it stunk until i started using powder....have an lg front loader now and the clothes sterted stinking....started using powder he detergent and it solved the problem...the liquid builds up over time and gets all funky and smelly and lays in the bottom of your washer membrane...hope this helps.....jerry w....finleyville,pa.
Posted on Sep 17, 2009
Have you tried using Oxyclean or PBW (Powdered Brewery Wash- a safe caustic brewery cleaner) with the hot/cold cycle?
Posted on Jun 09, 2008
I use to sell appliances at home depot for 6 years before I quite and went back to school for my business degree. The mildew is a problem since the first HE front load washing machines first came out. Maytag Neptune even got sued for the incident. The first problem was not having holes at the bottom of the rubber seal for the water to drain from inside the rubber so it would settle inside the cavity of your machine and grow mold. Its solution was to add holes in the rubber. When that failed they put a drain ump filter it also helped with loose change and anything else that would get stuck in the drain. Their was still complaints. I will tell you that all HE washers whether they are top load or front load can develop a musty mold smell. They save you water but not time nor the convenience of not having to consistently be on top of the maintenance. If you must have an HE machine here are a few tips, most of which has been suggested.
1) use HE detergent and do not overuse the soap,
2) Take your clothes out if the washer as soon as possible never leaving them in their for more than an hour after the washer has finished washing your clothes, when you do this the moisture starts to form bacteria on the clothes. Maytag had some machines that turned the load after the wash to keep the clothes from forming bacteria on the clothes but could still be an issue.
3) when you start smelling mold use the tub clean cycle with bleach, vinegar, or the tide or afresh washer cleaner tablets or powder. I had one customer tell me she used boron and baking soda and that worked for her but never tried it.If one doesn't work use another or use one tide cleaner powder followed by another and if need be another till the smell goes away. when it does be on top of cleaning the tub once every six weeks or so.
4) Clean the rubber seal making sure that water doesn't settle for hours or days on end just sitting on the rubber to create bacteria or get it to settle on the cavity of your machine.
5) Take out the detergent dispenser and the filter at the bottom of the machine and drain and thoroughly clean it till it doesn't smell. You can use bleach or vinegar.
If none of these work you probably have mold or bacteria growing internally inside your machine and their is nothing you could do but get someone who is certified to break down the machine and try to fine where the mold or moisure is located inside your machine. The drum or rubber seal may also need to be replaced. Most of the time customers tend to just get a new machine. But remember that maintenance is needed for HE machines. You save water but not time as it takes twice as long to wash and takes time to maintain the machine. If you don't have time to waste you need to buy the old fashion washer machine and unfortunately have to waste a lot of water. HE machines use roughly 10-15 gallons of water compared to 30-40 gallons tradition machines use in an average load. Hope this help and good luck!
Posted on May 16, 2012
USE LESS DETERGENT
We had the same horrible odor from our washer off and on for months and went through all the cleaning and washing out of anything we could get our hands on...and leaving the door open.
The solution that worked miraculously is always using the smallest amount of high efficiency detergent that you can. I'm talking about a quarter's worth (sizewise). Your clothes will get clean and there won't be a lot of extra detergent to build up in the nether regions of this washer. Experiment with whatever detergent you are using for the correct amount...but err on the low side.
Ever since we've been doing this we have not had another incident in the past few years of the awful smell. These high efficiency washers use little water and therefore need very, very little detergent to do a good job. Thank goodness a friend of mine heard this solution from a repairman. It's so simple and we haven't had a problem since.
You still should clean out the drainage once in a while, but it is not a daily maintenance issue.
Posted on Jul 31, 2010
I found on all these machines being a horizontal axis as to a vertical axis, top loader, that under the drum is a tub that holds all that **** and that all these have a pump trap that unscrews, located left of the pump. Whirlpool says that a ratio of 2 Tbl of soap and 1Tbl of softner is max because of water use and agitation. I would say clean the pump and run less soap and check the drain hose to make real sure it is not sitting in drain water because that will siphon water from showers, toilets and you know what into the washer and cause more odor. Affresh and washer magic mostly cleanse out old soap and condition bearing seals at most.
Posted on Sep 04, 2008
The problem is because everyone uses too much detegent and softener. I read about this on a site that explains and compares the different cleaning products. It also expalins why this problem is happening. The site is www.nufreshnow.com. They sell a product too but the site is very helpful explaining things.
I did buy there product and it works really good.
Posted on Aug 21, 2009
Run a tub clean cycle once a month with bleach. After that I run another tub clean cycle with a product called Affresh. You can buy this at Home Depot or Lowes.
If the tub has a bad smell already, do both but add 3 affresh tablets to the second clean cycle instead of 1..
We had this problem after a year with our LG. Haven't had a smell problem since, but amazed there is a maintenance schedule for this washer.
Posted on May 14, 2008
I have an LG front load washer that i purchased back in 05. It stunk to high heaven.. Finally after looking at all of the suggestions and trying them I took the inner seal apart from the machine. If you look carefully you can easily see how this is done. I then proceeded to clean and disenfect the entire rubber seal apart from the machine itself. Reasembling it was difficult but once done the odor was completely gone. So now with every wash I use a tablespoon of baking soda underneath the detergent tray and no problem.. But I strongly reccomend taking the rubber seal completely out of the machine, because there is mildew growing around that seal that you couldnt possibly clean or even find by doing it while assembled. Good Luck
Posted on Mar 22, 2008
This is not a solution, but my idea as to the cause -- I've had my LG only 3 weeks and the smell from washer was immediate. I think it is the quality of material used to make the rubber gasket/door seal. It is worse of all when running a sanitary cycle -- I don't think the rubber can handle that temp. I want Home Depot to take it back. I just got rid of my Sears Calypso and I don't need another scenario like that one (class action).
Posted on Nov 19, 2007
Had this problem awhile ago and now there is no problem. We stopped using liquid fabric softener, and liquid detergent. We went to the powder. Also run the cleaning tablets for the wahsre once a month as well as emptying our the drain tube.
Seems to be working with no issues. I got it early so that may have helped.
Posted on Dec 02, 2014
DAILY DOSE OF WHITE VINEGAR TOTALLY WORKS!
Okay so I can't deal with trying to get on board with a lawsuit or fighting with the company, and I have been so bummed and so ****** about this mildew/sour smell in the clothes washed in my LG front load washer. i've read everything and tried everything like you all, and i finally found a solution. So we all know you gotta leave the washer open afterward to not let more mold grow. But in addition to that try the following:
First, pour a bleach and water mixture into the rubber (where the holes are that you can sometimes see **** building up in--the grey rubber circular contraption that frames the tub). Let that sit overnight. Not too strong with bleach cuz you don't want to eat at the rubber. But strong enough to kill mildew. I think I did like 1/3 cup bleach and 3/4 cup water mixed.
Second, do a tub clean with whatever your chosen ******** cleaner is. I also used more bleach here.
Third, and this is the ticket after you get your bowl clean, AFTER you wash a load of laundry and remove the clothes, pour about two table spoons of white vinegar into that same place--into the bottom of that grey rubber ring where the holes are. This will find and sit alongside any sitting water inside areas we can't reach, and disallow anything from growing in there. IT WORKS. My clothes smell clean for the first time and I am SO SO happy that my mildew days are over. Also, I'm not into using harsh chemicals if i can avoid it because I have a baby, so this feels like a miracle. Even though you gotta do it after every single wash, i mean it only takes a second and white vinegar is cheap. Been doing this for one month straight and everything is great.
Posted on Sep 25, 2014
This is not just for LG manufactured machines but front loaders generally.
Bad smells and spider corrosion in front load washing machines.
When all other remedies for curing bad smells coming from front load washers have been tried and have not been found satisfactory I believe the source of the smell may well be corrosion of the aluminium spider with the products of this corrosion harbouring \'water\' that turns foul as described below, or, should no corrosion have occurred any retained water will, if left long enough, turn foul.
Aluminium, and its alloys, are corroded when immersed in an aqueous solution with a pH value below about 4.0 (acidic) [nitric acid is a well known exception] or above about 8.0 (alkaline), most laundry aids, detergent including HE detergent, borax, bleach, sodium carbonate, sodium percarbobante, sodium hydroxide, Affresh and OxiClean can have pH values above 8.0 should the required concentrations be reached. At the normal operating levels found in washing machines these values are not exceeded. However when the machine is shut down the remaining water will contain, inter alia, soil from the laundry, products of the interactions between the soil and the laundry aids used, unused laundry aids, and the chemicals found in the tap water. As the water from this mixture evaporates the concentration of the \'impurities\' rises until such time as a \'smelly sludge\' develops and/or a pH level above about 8.0 is reached and corrosion occurs.
Prime areas for these deposits to occur are, in my opinion, the recesses found at, or very near, the hub of some of the aluminium alloys spiders found in front load washing machines
To view a corroded spider (not to the point of catastrophic failure) and one with a build of \'smelly crud\' please visit: -
These spiders were removed from Frigidaire built \'Kenmore\' machines.
To see fractured spiders from Frigidaire built machines, Whirlpool \'Duets\' and other manufacturers\' please visit: -
Or, for a Whirlpool spider
Not all manufacturers use spiders with recesses, Speed Queen do not (Speed Queen call them trunnions) and photographs at: -
show Miele spiderss without recesses. There may be others.
Posted on Nov 14, 2010
I solved my problem by running a cycle with borax. Seemed to clean up the mold I couldn't see. I now make my own detergent (from the Duggar website and use an 1/8 cup per load) as store bought liquid detergents would make the bad smells come back. I use either 1 tsp.borax (dry) or Sun Oxygen Cleaner in each load with the detergent and I have no more issues. Vinegar in the rinse cycle. Works fabulous.
Posted on Apr 13, 2010
I found that the water was not completely draining in the detergent/bleach/softner drawer. I do wash once a week and it was enough time for the mildew to build up. I took the drawer out and found spot of mildew growing inside the area that holds the drawer. I cleaned it with Clorox clean-up and then took the inserts out of the drawer and washed everything and the inside of the drawer itself and then left the drawer out for a week, with the door on the washer left open, for a week so that everything could dry out. The smell seems to be gone! I will have to go through the same procedure each week, including towel drying the drum and door seal. Seems like a lot of trouble, but at least the smell is gone and my towels, etc., no longer have that musty smell.
Posted on Jan 26, 2009
I had the same problem, and seemed to fix it with a little trial and error.
1. Try the tub clean feature, which may resolve the issue, but do this periodically anyways.
2. Run a full load...see if there is any improvement.
3. After a cycle, dry off the inside of the door, dry the rubber liner (on it, under it, and around it). Ensure you get it dry/clean everywhere. Pull the rubber liner with care at the bottom of the door seal and you will see an area that seems to catch a lot of lint/water/dirt. Clean this out with a clean towel.
4. Empty the residual water by opening the door at the bottom-left of the machine and unplug the rubber hose. Do not pull the hose all the way out as it will kink the hose and you will still have wather left in the machine without any more flow out of the tube. Unscrew the filter, to the right of the tube, and wash it with warm water as well.
5. Leave the door open to dry out completely. Try not to use the machine for as long as possible to ensure it it dry.
6. Remove the soap dispenser and clean it out with warm water and a sponge.
7. Use a different detergent on your next load...and use a large load again.
8. Consider the humidity level where your machine is located. I used a de-humidifier in the laundry room for a few days to help dry everything out.
Good luck...and clean/dry the machine every time you use it...leave the door open until COMPLETELY dry.
Posted on Sep 08, 2010
DONT USE WHIRLOUT IN A WASHER. IT"S NOT MADE FOR A WASHER!!!! IT IS MEANT TO CIRCULATE THROUGH WHIRLPOOL JETS AND BACK OUT. WHEN USED IN A WASHER, IT SITS IN THE DRUM TOO LONG WHICH CAN CAUSE A LOT OF DAMAGE.
Posted on Jul 28, 2010
I have asthma and allergies and can't have the mold issues we are all having my unit is 2 years old. WM1814CW. I have tried all of the usual suspects to resolve this mildew issue. I called sears.com to have a repair man come out and clean the mold, which I can see is underneath the drum, not just in the gasket. He quoted me $400 and stated likely parts would have to be replaced due to rust etc. He gave me recommendations such as making sure the drain hose is not too deep in the drain pipe as this can cause smell and fumes from the pea trap to come back through the washer. He didn't charge me for the estimate. I called LG today. After explaining the above I was transfered to a supervisor in the executive offices. He was able to offer me a one time clean of the machine as a courtesy. I now have to furnish proof of my purchase which I am trying to get from Home Depot right now. Please try to call LG and see if they will do this for you. A back door to getting this done is also a warranty item where the drum motor is under a 7 year warranty. If this part were to mysteriously die, they would be forced to take the thing apart and likely replace parts and clean. Good Luck!!
Posted on May 25, 2010
Don't use liquid detergents, use pods. And if the machine is HE (high efficiency), use HE pods. And if you use bleach, use HE bleach. Once or twice a month, run a load with no clothes, using 1/2 cup of baking soda in the detergent cup.
Posted on Jan 25, 2018
The reason the newer washers that use HE detergent get smelly is from using to much soap,you only suppose to use two tablespoons of soap that's it,i don't care what it says in the dispenser or on the bottle,you can use your index finger as a guild on the cap don't fill it ant higher than your finger,stick the cap between your index and middle finger and fill it to the top of your finger,that's it around 1/4 inch in the cap,also the soap gets on the spider gear and will eat at it like acid if you use to much you'll break the spider gear in like 2 to 5 years,these washers use alot less water than older washers so you have to get used to cutting back on how much soap you put into them.the black ring on the rubber boot is built up soap it turns black and stinky,hope this helps whoever reads this
Posted on Dec 25, 2017
Clean once every two months, the outlet where the washing machine is connected and use a bottle washer cleaner and a good liquid soap agent in a sphere it can have to do with an galvanic reaction between materials and detergents similar as galvanic reactions you can smell in cleaning silver with hot water kitchen salt and aluminum foil where you have some kind of glasses with a silver foot then it give the same smell the silver becomes black because of other materials are used in that silver only use silver cutlery with hot water and salt on aluminum foil for clean silver that is the best to choose to clean it in a fast way it was by making an test with glasses with a silver foot that gives a galvanic reaction was made with a comparable smell
Posted on Jul 23, 2016
It's not just LG Tromm machines that have this problem. All front loaders do!
Take a look at the video of my ten year old machine and see what was causing the smell!
No amount of wonder concoctions will get rid of this gunge, because of it's location. You pour in to your washer bleach or vinegar and these liquids will barely come in contact with the problem. because the water/bleach/vinegar level is so low - and when it washes or spins these wonder cures are thrown out and away from the accumulation of this smelly deposit. Heavy lime deposits caused by overloading and wrong detergents are minor problem compared with this. The only cure is to remove the drum, split open the plastic casing and use a high-pressure washer to get rid of it. It's a big job I took over three hours to fully clean up the drum and casing halves - that included chiselling and scrat-brushing off the lime deposits.
Posted on Apr 22, 2015
What i would do
is totaly remove the soap drawer by taking the top and front panels off and removing a few screws
next i would have visited the home brew beer shop and i would get a TUB of VWP its a seralizing agent quite like milton fluid but in crystal form
so make up a perk solution and disable the pump in the machine
then set the machine to wash mode
so it wont drain now
let it steep in hot water for an hour
reconnect the pump and drain the machine
wash thru with cold water rinse mode
and add a calgon tablet and wash thru on a normal 60 deg colour wash
it wont smell now vwp is the answer
its not like bleach and twice as effective against this type of soap realted smell and bacteria build up
Posted on Dec 02, 2014
Hello folks my name is memo, I definitly feel your pain I also experienced the same smell problem I figured out it was a drainage problem, so instead of adding chemical after chemical I just lowered the legs on the back of the washer and raised the front legs all the way they would go, yes out of level low in the back and high in the front, havent had a problem since, I still wipe the rubber seal occasionally, I bought my LG front load washer and dryer 9yrs ago from costco still doing fine in a house of 7.
I do hope this helps.
Posted on Apr 22, 2012
I'm reading all the posts and thinking about the fabric softener as the culprit for the smells. Because fabric softener is lanolin base and this is a type of fat and there fore encourages bacteria growth when not fully rinsed out? It's just an idea. I'm not going to use it anymore, just the sheets in the dryer.And yes my dish washer smells too and from day one has made a noise periodically as it washes. Technicians just say its my fault!!!!!
Posted on Mar 02, 2012
If you have a service contract, be careful. If you tell them that the cloths smells it won't be covered by the contract. But if you said that the machine do not used enough amount of water to removed the soap they will send somebody. Most likely the service man will tell you that you do not do the recomended maintenance (cleal the drain, clean the rubber seals, etc) But I think the problem is the machine is not using enough water to remove the recomended amount to use. If you use very little amount of the soap recomended for 1 load it will reduce the stinky smell when you perpire or when your towel get wet. 1 person here mention she will get a new circuit board, I will like to hear is it resolved the problem
Posted on Nov 27, 2010
I bought a LG front washer last year. There is a label on the inside of the detergent dispencer, it states , Designed specially for HE (High Efficiency ) detergent, I have't used any other detergent and dont have the same problem that others seem to have with the moldy,stinky washer.
Posted on Jun 14, 2010
On the LG there is a clean cycle, follow the instructions in the manual it works, what I found the cause is that you can leave the laundry in the washer for any amount of time after they are done washing the longer they stay the harder it is to get rid of the smell. Also clean the filter on the bottom left corner. lots of bleach will get rid of the smell.
Posted on Mar 24, 2010
I just got this machine, despite all the the mildew reports. I hope this doesn't happen to me. My sister has a bigger one at her house in TX, and they haven't had a problem after 1.5 years.
I just sat here and read the whole manual and noticed this language under the "Connecting the Drain Line" instructions:
"If the drain hose is extended more than 4 inches beyond the end of the elbow bracket, mold, or microorganisms could spread to the inside of the washer."
I went and looked at mine, and sure enough, the nice delivery guys installed it with the drain hose extending about 12 inches past the end of the elbow bracket – I guess that long lead would sit in still water and collect germs.
So maybe check that to begin with. Stay away, mildew!
Posted on Mar 06, 2010
We had the same thing with our LG Tromm WM2477HW front load clothes washer. When the bath towels would get damp, they smelled like mold.
The only thing that finally worked was the powder from smellywasher.com. It took 3 soakings overnight to finally get rid of the odor. Make sure you unplug the machine and overfilled with 1 gallon of hot water to ensure that the solution is above the normal water line (where all of the gunge collects in the outer drum. If don't unplug the machine, it will turn on the pump and dump all of your solution. We also soaked the towels in solution overnight too. This stuff really works. After every 2-3 months, or whenever the towels start to smell mooldy, we run another cleaning cycle with the powder. Have been doing this for about 2 years now.
Posted on Jan 31, 2010
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Don't know if this is the same as your problem, but I had a Kenmore washer, (made by Whirlpool) that did the same thing. It was a high efficiency model without an agitator. I finally found out that this type of washer never drains completely but always has some water left in it. This water is somewhere internal that cannot be seen unless the machine is taken apart. That water goes bad and stinks. Everything smelled like mildew and for some while my husband thought I was was washing clothes and leaving them in until they dried. I ended up having to just buy a new machine and when the stinky washer was taken away, just tilting it caused all this foul water to come out everywhere. Also I found this on the internet http://www.consumeraffairs.com/homeowners/lg_washing_machine.html
scroll down and see how other people feel about this machine. I decided that instead of buying the newest, latest, greatest, with all the bells and whistles appliances, from now on I will buy the time tested, plain jane models.
Posted on Jun 02, 2009
Same here. We bought ours January 2005. Love the machines and take great care of them, too. Then the smell in the washer which seemed to affect certain clothes, like thick sweat pants and t-shirts (they smelled really "sour"). After doing some searches I found on this site where someone had recommended using a product called Affresh. I figured I might as well try it since my other attempts failed. This really worked for me. I bought it at Home Depot for $7 for a pkg of 3. I used 3 tablets per their directions, as this was my first time using it (afterwards they recommend using only 1 tablet per month). I was totally amazed as the smell was gone. I hope it works for you, too!
Posted on Oct 07, 2008
Causes of grease, slime and black mould inside washing machine Your problem has nothing to do with the washing machine, any washing machine - even the best can be affected. I suspect your problem is mostly related to using liquid detergents that contain no bleaching agents
Posted on Jan 13, 2009
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