Question about HP OfficeJet 7410 All-In-One InkJet Printer
FixYa (paid for support) helped me about a week ago to troubleshoot my printer. You suggested I clean the carriage roll. That did not work. The HP OfficeJet 7410 All-In-One printer is printing poorly, constantly gives a message there is a carriage jam (in about 1 out of 10 messages is there a real jam), and make a large noise at the end of printing a document. How do I get in touch since the web site indicated you would continue to work with me until the printer issue is resolved? Thanks so much.
Check the plastic strip that you'll see along the carriage track. Make sure it's clean. Take a soft cloth and dampen it. Run it up and down the strip and make sure it's clean. If there's any ink on it, it could cause carriage jams. The strip has tiny lines on it which tell the electronics where the carriage is. If the strip is dirty, you'll get jam messages and sometimes the carriage will slam against one end or the other.
Posted on Apr 20, 2009
I had the same problem with my printer, and found this page while doing an internet search. It worked! Thank you so much joefine48. I thought something was broken inside my printer and would have never guessed this to be the problem!
Posted on May 27, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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