Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP 7410 Poor printing, carriage jam message(fake), loud noise

FixYa (paid for support) helped me about a week ago to troubleshoot my printer. You suggested I clean the carriage roll. That did not work. The HP OfficeJet 7410 All-In-One printer is printing poorly, constantly gives a message there is a carriage jam (in about 1 out of 10 messages is there a real jam), and make a large noise at the end of printing a document. How do I get in touch since the web site indicated you would continue to work with me until the printer issue is resolved? Thanks so much.

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Check the plastic strip that you'll see along the carriage track. Make sure it's clean. Take a soft cloth and dampen it. Run it up and down the strip and make sure it's clean. If there's any ink on it, it could cause carriage jams. The strip has tiny lines on it which tell the electronics where the carriage is. If the strip is dirty, you'll get jam messages and sometimes the carriage will slam against one end or the other.

Posted on Apr 20, 2009

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I had the same problem with my printer, and found this page while doing an internet search. It worked! Thank you so much joefine48. I thought something was broken inside my printer and would have never guessed this to be the problem!

Posted on May 27, 2009

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Posted on Jan 02, 2017

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Carriage jam. Open door. Clear carriage jam then press OK. I have done this and the message keeps repeating.,


Hi there,

check this link out.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00300172&cc=us&lc=en&dlc=en&product=421991&tmp_track_link=ot_search


This document will provide you a step by step solution to fix your issue.
The good thing about this is that it also provides full illustrations

Send us a feedback if it works.

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Sorry about the B.S., you can move the carriage by hand, and all you need is to clean the encoder strip that runs across behind the carriage assembly. You can wipe the strip gently with an alcohol swab or a Q-tip moist with alcohol. The bars on that strip tell the carriage where it is and grease or ink on it will give the carriage jam error. No calibration necessary after moving the head or cleaning the strip.

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Sounds like an issue with the print carriage. When it's out of alignment and tries to print, it can make awful noises. HP.com has a web page that describes a number of troubleshooting steps when you have print carriage issues:

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My printer will not load and the window says the carriage is jammed. It is an HP Officejet 7410 All-in- one. It first had the message Paper jam and after I opened it and there was no paper jam I...


1. Check if there are broken parts inside the printer-carriage area
2. Turn the printer on and off
3. Clear any paper jam by opening the rear access door at the back of the printer. If there are no paper jams. Clean the rubber rollers with a lint free cloth that is moist with water
4. Make sure that the carriage can move freely
5. Remove then reinstall the ink cartridges
6. Make sure that the control-panel faceplate is correctly installed
7. Plug the printer directly to the wall outlet
8. Perform a partial reset on the printer.
a. Unplug the power cord from the All in One
b. Press and hold # and 3 while plugging the power cord
c. Do not release the two buttons unless the printer would say reset
9. Try to print
10. If this would not resolve your issue then the printer sensor is already defective.

Aug 06, 2008 | HP Office Equipment & Supplies

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