Question about HP Officejet 7210 All-In-One InkJet Printer

1 Answer

Fax Line Jamming - Cannot even use household phones

I have been trying to determine why my phone line all of a sudden went dead with no dial-tone. I discovered that when the phone line is attached to the printer, 1-Line, even when turned off, it is somehow jamming the phone line. Therefore I cannot use the phone, let alone send faxes. What could be the problem?

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  • RLBA Dec 08, 2007

    I cannot get a dial tone when trying to send fax with my HP 7310Xi. It seems to have happened all of a sudden. I get a message saying my call cannot be completed as dialed. Any ideas other than buying a new all in one? HP support was useless.



    Thanks

    Randy

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  • 18 Answers

A power surge has come through the phone line, fusing the tiny relay in the modem/fax part of the printer. this is very common. I have also seen where you need to use the HP provided filter/splitter on the phone line to have the fax work correctly.

Posted on Sep 12, 2007

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Hi my canon fax-JX500 displays 'line in use' and has no dial tone. Can you please tell me how to fix the problem?


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set the fax so you can hear dial tone... if no dial tone then check the fax line.... if fax line plugged in... plug it out of the fax and plug into a phone... if still no dial tone then change fax cable... if dial tone... then call your cell... if static... fax wont work call phone company... if you get a funny signal call phone company...

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CAN NOT GET FAXES? I DO HAVE DIAL TONE IT IS ON


Here are some things you can try, hopefully one will help.
  1. Check for a phone connection in the correct input jack. Some printers with fax capability have more than one phone jack so you can hook up an answering machine or another phone “downstream” from the printer. Consult your instruction manual to determine the right connection for your printer.
  2. Ensure that you are running on an analog line. IP phones can not run most Faxes, even if you get a dial tone. Also in a corperate setting ensure that you are not on a digital line.
  3. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. If you have other faxes on the same line as this one, ensure that the "Rings to Answer" setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. Same goes for your answering machines. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.


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Check the phone line with a basic old phone plug it into the fax line do you get a good dial tone, and no noise on line. Also check the phone line call ATT and have them check the number move the fax machine to different plug. power off the wait tens second power on. check the phone line connector.

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Sounds like the phone line may be dead, try to put another phone on that line and make sure the phone line is active.
Hope that helps...
Lbcoaster

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Check to see if you have a dial tone. If not, plug a regular home phone into the jack in the wall and see if you can call it or dial out. You might have a dead phone line.

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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