Question about HP Officejet 7210 All-In-One InkJet Printer

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Fax Line Jamming - Cannot even use household phones

I have been trying to determine why my phone line all of a sudden went dead with no dial-tone. I discovered that when the phone line is attached to the printer, 1-Line, even when turned off, it is somehow jamming the phone line. Therefore I cannot use the phone, let alone send faxes. What could be the problem?

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Re: Fax Line Jamming - Cannot even use household phones

A power surge has come through the phone line, fusing the tiny relay in the modem/fax part of the printer. this is very common. I have also seen where you need to use the HP provided filter/splitter on the phone line to have the fax work correctly.

Posted on Sep 12, 2007

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Fax wont' go through. Plugged phone jack into phone line and when I try to fax it doesn't connect. Any suggestions? Thanks

Can you receive any faxes. Run a Fax Test from the Tools menu. Is the problem with only one fax receipient? (Check the phone number and make sure they are set to receive. I have dealt with one fax receipient where the call-waiting service caught the fax call.)

Does the Fax see a dial tone? If there is no dial tone, use a single line phone (corded) to listen for a dial tone at that jack. If there is no dial tone, check the incoming service for a dial tone. (If you have no dial tone at all, contact your service provider.) Try a new phone cable (2-wire RJ-11) Try calling the number from another phone line with the single line phone attached. If the phone doesn't ring with a new cable, check your wiring and then contact your provider. Is the signal analog or digital (the all-in-one is designed for digital)?

Go back through the fax settings and set it as directed in Step 2 here: . You need the fax error reporting setting.

Disconnect any items that are plugged into the 2-Ext port.

Try reinitializing the unit. Unplug the power cord with the unit on. Make sure that the phone cord is fully seated in the 1-Line port. Then reconnect the power cord.

Try resetting the all-in-one, this may require 2 people. With the printer on, unplug the power cord and wait at least 20 seconds. Press and hold # and 3 while plugging in the power cord. Release the buttons after the unit starts up.

If none of these steps help the unit may need service.

Cindy Wells

Jun 27, 2010 | HP Officejet Pro L7590 All-in-One InkJet...

2 Answers

Fax problem

I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Oct 08, 2007 | Brother MultiFunction Center MFC-440CN...

1 Answer

When I plug my fax into the phone line, my phone line goes dead to all other phones. Never had this happen before. Help

make sure the fax machine slot is not short .remove all the parale line connection and just conncet the fax in to line and check you are gettting the dial tone.

Jan 14, 2010 | Brother MFC 1950MC Printer

1 Answer

None of our faxes are going out and we receive error number 87

set the fax so you can hear dial tone... if no dial tone then check the fax line.... if fax line plugged in... plug it out of the fax and plug into a phone... if still no dial tone then change fax cable... if dial tone... then call your cell... if static... fax wont work call phone company... if you get a funny signal call phone company...

Dec 10, 2009 | Printers & Copiers

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Here are some things you can try, hopefully one will help.
  1. Check for a phone connection in the correct input jack. Some printers with fax capability have more than one phone jack so you can hook up an answering machine or another phone “downstream” from the printer. Consult your instruction manual to determine the right connection for your printer.
  2. Ensure that you are running on an analog line. IP phones can not run most Faxes, even if you get a dial tone. Also in a corperate setting ensure that you are not on a digital line.
  3. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. If you have other faxes on the same line as this one, ensure that the "Rings to Answer" setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. Same goes for your answering machines. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.

Oct 02, 2009 | Lexmark X4270 All-In-One InkJet Printer

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HP officejet all-in-one...keeps saying phone is off of the hook and will not give me a dial tone to fax. Is there a particular setting I need to check ?????

The very first thing to check with a fax machine is that the line itself is OK. The possibilities are much greater that there is a problem with the LINE and not the HP itself.
Hook up a regular telephone to the fax line, disconnecting anything else that may be on the line. If the telephone doesn't have a dial tone, call the phone company. If you DO have a dial tone, then maker sure that the phone line is connected to the correct port on the HP. There are two, usually. One is for the LINE and the other is for an EXTENSION (a phone that is daisy chained off the fax machine). If you have the LINE connected to the EXT port, it may give you this error.
If you have multiple items connected to the same phone line, try removing all of them but one regular phone, and see if you have a dial tone. If so, add the other items back, checking for a dial tone after each one. If one of them causes a lack of dial tone, replace or repair it.

The phone company may tell you that the problem lies in your inside wiring. I have seen that before. You can take your phone out to the telephone service box on the outside of the building. These usually have regular phone jacks in them. Disconnect the jack wire that runs into your house, and connect the regular telephone into the box itself. If you have a dial tone, then there is indeed a problem with the wiring in your building.

Jul 16, 2009 | HP Printers & Copiers

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hook a phone to the line if you get a dial tone, and can dial out it is not the line, make certain the phone line is connected to correct phone jack port on the machine. there is usually phone and a line on there. connect it to the line.
What happens when you try to fax, do you get an error, what is that error. try to manually fax something.

Oct 14, 2008 | HP PSC 2210 All-In-One InkJet Printer

2 Answers

Fax machine stoped receiveing fax

First, check your fax's phone line. Put a regular phone on it and check for dial tone and line noise. If the line is dead or noisy, this will cause a problem. 
You can also try dialing your fax number from another phone and see if the fax unit picks up the line and starts initiating communication. (sounds like modem noises)

Jul 30, 2008 | Brother MFC-7820N All-In-One Laser Printer

1 Answer

Canon m830 faxing problems

Do you have a filter on the line? Also make sure the phone line from the wall is plugged into the jack in the back of the machine marked "line" and not "phone"

Dec 06, 2007 | Canon PIXMA MP830 All-In-One InkJet...

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