Question about Gateway Computers & Internet
1. First of all, go to http://is.gd/scG3/gateway/support and enter your serial number to make sure you still have warranty (just in case you need to order parts or send in your lappy)
2. You can open a chat window with gateway to describe to them your issue
3. Possibly order a new part, or fix the solution via gateway support.
ps. My suggestion is either a bad power cable, or bad battery. They will probably send you a new one of either for free if you still have time left on your warranty. Otherwise you'll have to pay, but it'll fix the issue. If you have any further questions, reply to firstname.lastname@example.org.
Posted on Apr 13, 2009
Suggest you take out the AC adapter (Charger), and remove the battery. Wait one minute, Replace the battery, plug the AC adapter back in. (AC adapter to surge protector, 'Natch)
See if it will turn on. Hold the Power On button down, until it does.
Should it not turn on, I suggest you have a problem with the DC Power Jack. This is the round opening in the laptop, where the AC adapter goes.
These little jack's undergo a lot of stress. The body of the jack, is just a tiny bit larger than the hole itself. The body is made of plastic. Let me show you an average example of a DC Power Jack,
That jack is about a fingernail width in length, 3/4th's of a fingernail in height, and half a fingernail wide. (I'm holding one in my hand now. I repair laptops)
The round hole has a metal sleeve, (Or a piece of flat metal at the end of the hole) The metal sleeve is the Negative connection.
There is a thick metal pin in the center. This pin is the Positive connection. Your laptop uses DC electricity.
(Your AC adapter converts AC electricity into DC electricity. A flashlight battery is an example of stored DC electricity. Laptop batteries are stored DC electricity)
Sometimes when an AC adapter is plugged in, the plug is bumped.
Sometimes this 'bump' can break the DC Power Jack. Break the middle pin loose, or the outer metal shell.
Also, if you look at the photo, you will see flat metal 'pins' sticking up. In relation to how this jack sits on the motherboard, it is upside down in the photo.
The 'pins' go down through the motherboard, and are soldered on the backside.
Sometimes the solder joints for these 'pins' can be broken. You either get an intermittent contact, or no contact at all.
Sometimes this isn't the case. Just due to normal plugging and unplugging of the AC adapter, can cause an issue.
This due to a bad design of the laptop motherboard.
The following is a crude illustration of that bad design.
Think of the laptop motherboard as being a 1 foot square. (It isn't)
Now along one edge, attach a 2 inch square. (It's actually all one piece though)
Now place the DC Power Jack on this 'Peninsula'.
The 'Peninsula' becomes cracked, right where it meets the main body of the motherboard. There are traces, (Think very flat thin copper wires), that become stretched and break.
This laptop motherboard design flaw is kept quiet. Laptop manufacturers have to replace the entire motherboard, when the laptop is under warranty, and has this issue. Also, replacing the motherboard just buys the laptop owner some time. The motherboard will break in this area again.
Could be all wrong about this. 'Google' your laptop name and model number and add -> Motherboard Issues <-, or add ->
DC Power Jack problems.
Posted on Apr 13, 2009
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Posted on Jan 02, 2017
SOURCE: dropped lap top now wont boot up
press the fn key on laptop hold it down and then press the power key on the laptop. once u see any display on the screen you will get some tests running on the screen. The system will show you the error message which u need to note down. else you can do a Flea Power on your laptop. Remove the adapter and the battery and then press the power button and hold it down for 30 seconds then connect the battery and adapter back and try to turn on the laptop. See if the magic works for you
Posted on Jul 16, 2009
Try removing the power, the battery, the Hard drive and memory.
Press and hold the power button for 30 seconds.
Re-install all that you removed.
Do not install the battery unit you have tried to fireup the unit.
If the unit comes up or if you see activity lights, you may have a shorted battery.
Make sure that you have no external devices hocked up to the unit.
Hope this works for you
Posted on Sep 22, 2009
First use the following steps:
1 Disconnect the battery and the charger
2 Let it sit for 1-2 minutes.
3 Press and hold down the power button for 30 seconds.
4 Connect the charger (don't connect the battery yet) and try to start by pressing the power button.
If everything remain same, check the charger with a multimeter and match the voltage output with its specs.
If the charger is good, then there can be some problem with the DC jack (where you connect the charger).
Posted on Feb 25, 2010
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