Question about Avaya Lucent Partner 616 Phone

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Auto attendant on AVAYA partner system

The auto-attendant on our church phone just stopped working. How do I get it working again? It has been fine for two years.

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  • Anonymous May 11, 2010

    What currently happens when you dial in? What happens when you try and check your voicemails?

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Vit Avaya BP
  • 211 Answers

SOURCE: Avaya 18D Change Number of Rings

Programming is done on extension 10 or 11
Press feature 00
Left intercom, Left intercom
#506
mode 1
line 01
number of rings 4
do the same for all lines
Cheers

Posted on Apr 14, 2009

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SOURCE: We have an Avaya Partner R7 phone system with an

Which voicemail do you have?

Posted on Mar 20, 2010

SOURCE: programming auto attendant on partner II

The extensions in the voicemail group are not programmed. You need to put the ports that the system sees the voicemail, into #505, group 7.

Posted on May 05, 2010

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1 Answer

How do I change auto attendant message on partner 34d?


There are two user manuals for this phone from hell.
The 102-page "Quick Guide" and the 410-page "Advanced".
Pick your poison, but you'll probably need the advanced. Just search on "attenant" and you'll find what you need.
Quick: https://downloads.avaya.com/elmodocs2/partneracs_r4/456804_2.pdf.
Advanced: https://support.avaya.com/elmodocs2/partneracs_r3/456803.pdf
May the phone be with you...

Sep 03, 2014 | Avaya Partner 34D Corded Phone

1 Answer

My customer has a Partner Mail VS 4.0. At times


Never heard that one before, you might try # 306 and see if the return extension is itsself.

Apr 16, 2010 | Comdial Avaya Partner ACS Phone

1 Answer

Programming auto attendant on partner II


The extensions in the voicemail group are not programmed. You need to put the ports that the system sees the voicemail, into #505, group 7.

Apr 10, 2010 | Avaya Corded Phone avaparp18d

1 Answer

Are there both a night menue and a day menue for partner pc mail


On the smaller flash card type voice mails no. On the larger voice mails yes.The option would be under auto attendants (3) in the system administrators mailbox.

Sep 22, 2009 | Avaya AT&T Partner Phone

1 Answer

Help answering calls during peak call times


Yes you need the PC ASA card and not ASX,

Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,

reception would need to activate a programmable button ASA button when experiencing high volume calls,

If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?


If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.

This may not solve your answer and ring delay on day or night mode needs to be looked at.

The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.

Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.

The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.






Aug 08, 2009 | Avaya Lucent Partner 616 Phone

1 Answer

I have a partner vs voicemail system release 5. When the auto att


You have a selector code that is disabling transfer operations. Login with administrative account find selector code assignment (under Auto Attendants (3)) find a selector code 1 or 2 and see what it does. Change it to direct extension transfer . In a partner selector code 1 and 2 shouldnot be used.
Cheers

Apr 06, 2009 | Comdial Avaya Partner ACS Phone

2 Answers

Avaya Lucent Partner Auto Attendant


Nope. You are stuck with that. If you want you can change the button that they press, to say....9 or something...make that a selector code transfer and it wont say "receptionist" any more.

Let me know I can help change the button press....

Mar 13, 2009 | Avaya Lucent Partner 616 Phone

2 Answers

Change voicemail


You are talking the auto attendant that picks up when someone calls in to the system and no one answers?

Which model voicemail is it. It will TELL you when you dial in to check your voicemail, ...."Welcome to Partner messaging" or welcome to partner mail" or "welcome to Partner voice messaging"

Jun 20, 2008 | Avaya Lucent Partner 616 Phone

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