Question about NorStar Meridian M7310 Phone

2 Answers

Need to turn off transfer callback on Norstar Meridian

When the receptionist transfers a call to a certain extension, the phone rings and then automatically calls the receptionist back when it's not answered. If the call is not answered, I need to have it go to voicemail, not call the receptionist back. What can I do?

Please help A.S.A.P! Thanks!

Posted by on

  • Anonymous Apr 17, 2009

    No, I don't know how.

  • ynotphone
    ynotphone May 11, 2010

    You have to get into programming, and change the Fwd No Answer location to goto the Voicemail DN.



    Do you know how to get into programming?

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Ok, well I can explain most of the programming template, but I cannot give you the exact buttons to push since each phone IS programmed differently.

-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail (record this number) and then RLS
-> now I need you to dial FEATURE 0 on your set, and press the Intercom key to ensure the extension of your set you want to change and then hit RLS.

To get into programming press FEATURE 2 6 6 3 4 4
-> Password: 2 6 6 3 4 4
Now you will see 3 arrows on your LCD
<- Heading Enter->
<- Back Next->

-> you will now see TERMINALS&SETS and press Enter (the top right arrow key) now put in the extn that you want to change.
-> you should now see the extension of the set and the name that is associated with it, press Enter (the top right arrow key) again
-> now you will see LINE ACCESS and press Next (the bottom right arrow)
-> then you will see CAPABILITIES and press Enter. now you will see FWD NO ANSWER and press Enter, and put in the DN of the voicemail you saw with the Feature 985
-> hit Next for the number of rings you want to ring at the set before going to voicemail.
-> hit next and you can now RLS to back out of programming.

Voila, that set once called will now goto voicemail.

-OR-

You can get the receptionist to dial FEATURE 9 8 6 and the extension to transfer directly to someone's voicemail.

Posted on Apr 17, 2009

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Ynotphone, THANK YOU SO MUCH!!!!!! I have been reading the stupid books all weekend and couldnt figure this out. I thought the DN had to the be the extension number, and it wouldn't let me enter the individual extension number for fwd no answer in set programming. Its 36 for everyone.

THANK YOU THANK YOU THANK YOU!!!!!!!!!!!!!!!!

Posted on Jan 25, 2010

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