Question about Canon PowerShot S2 IS Digital Camera

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Canon S2IS Either screen is dark when I power up the camera. I can see previous images but I cannot record anything. Sometimes I can reboot the camera and it will work for a shot or two, but currently even that does not work. I have changed batteries with no good results. They power up everything but do not affect the recording of pics. Jeff

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  • Anonymous Nov 04, 2007

    Screen is dark when I power up the camera. I can see previous images but I cannot record anything. I have changed batteries with no good results. They power up everything but do not affect the recording of pics. Alex

  • Anonymous Nov 14, 2007

    The view finder and lcd screen is black when I try to take picture. I cannot locate a number to call cannon to get this problem fixed. Please help

  • Saffieinuk Dec 02, 2007

    Identical problem to Jeffrey1956's. When it doesn't boot properly, I knock the camera, battery side, against the heel of my hand quite firmly. It then normally boots, but sometimes I need to knock it a few times.
    I suspect a dry solder joint on one of its PC boards. I need to know how to strip the covers off to take a peek inside.
    I'm interested to hear that I'm not the only one with this problem. I'm upset with Canon as this happened about two months post guarantee.
    Thanks,
    Saffieinuk.

  • pcanons2 Dec 04, 2007

    I can view the picture, I can change setting, but when I want to take picture i can not see anything. It more like if the lens is close with a cap. my camera is new i do not use very otten.

  • satishshinde Dec 27, 2007

    Same problem i am also facing. I can see images which are already taken but when i try to take snap balck screen appears......

  • ruk ruk Jan 07, 2008

    No images in the view finder and LCD screen when in recording mode. I have similar problem. Sent the camera to canon, they won't repair it free of charge as they don't have any service advisory for this model. They have neen doing free repair for earlier models with similar problem. Call them

  • themom3x Aug 09, 2008

    I have had exactly the same problem; able to view previous images but cannot view images while taking pictures. The camera had acted up a couple of months ago, but started working again. I figured it was just a fluke. The biggest concern came when my LCD screen went completely black during a recent 6,500 mile road trip across the United States! Luckily, we were on our last day of travel and I didn't have any important pics to take. I am extremely careful with my camera (keep it in the case when not in use, do not bang it around, etc.)and I do plan to contact Canon as I have only owned this camera for two years. I would expect a camera at this price range to last for more than two years!

  • SK Ahn Feb 27, 2009

    I come in and search for Canon's solution once in a while, without any luck yet. It's unbelievable they are deaf and blind... Do something, Canon. You've given such a grief to so many customers. Probably our right to claim will expire in time, and so will Canon's trustworthiness.

  • arNaz Feb 28, 2009

    I have same problem . camera works normaly and show picture on memory but do not show anything during recording.

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9 Answers

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Hey Everyone, First of All, please Don't Panic. The CCD ( sensor ) defect / Black screen of death problem is on the rise. Its becoming a common issue with the S2 IS owners. Send in the Camera with this completed form ( http://consumer.usa.canon.com/app/pdf/dealer/FSC.pdf ) Mailing Address CANON FACTORY SERVICE CENTER 1440 CHASE AVENUE Elk Grove Village, IL 60007 (630) 250-6500 Briefly explain the situation and request for a courtesy repair. Good news is that Canon is repairing the Problem at ZERO Charge. I'm certain that in the next few months Canon would issue an Advisory for a product recall as in the case of S1 IS. S2 IS is a beautiful camera and Canon's customer service is fabulous. Hence please don't spread negative stories about Canon. Regards, Varun A Proud S2 IS owner

Posted on Oct 08, 2007

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I sent my S2 IS to canon they sent an estimate of $127. Sam arguement no reported advisory on this camera so can't reapir for free. after talkin to 3 different persons., cut the repair charges by 50%. But assured that if their is an advisory on this camera in future they will refund the cost I paid.

Posted on Jan 15, 2008

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I think we need to read between the lines of what kumarvarun is saying.

I too had the "black screen of ", I too called Canon who told me there was no recall for the S2 IS and they could not guarantee a free repair - then I stepped out on faith, filled out the form linked in the above post explicitly requesting a courtesy repair, and I just got an e-mail that they are going to fix it at no charge. Very Happy! Clearly Canon is not comfortable committing to a free repair sight unseen, but they are doing their best to make it right.

Thanks kumarvarun.

Posted on Jan 11, 2008

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Canon Service Center gave me a courtesy repair for my S2 IS. They made a prompt repair and sent it back within a week. Great service to say the least.

A week after my S2 IS crapped out, I bought a Rebel xTI 10MP. I love it too. Canon customer since 1975.

Posted on Dec 19, 2007

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Customer service is NOT fabulous for this problem. They are only working on free repairs on the S1. I just called and talked to three different people that basically said they will send me a shipping label VIA email. Repair cost of $119 min. Or if I like "I" can buy a refurbished S3 for a mear $175 and pay an additional shipping of $10. They, 3 different people, assured me there is NO problem known for the S2.

Good luck Varun with you wonderful customer service because the rest of are still waiting. I was wanting a Rebel from Canon but there is NO way I will step out and get one now.

Cris

Posted on Nov 30, 2007

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I am having the same problem with my S2 IS. Just called Canon and they said this is a known problem with the S1 IS, not the S2. But they told me to send in the camera for evaluation at their expense under the product advisory for the S1 IS. This link helped. Thanks.

--Scott

Posted on Nov 12, 2007

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I just called Canon, explained the problem I was having with my Powershot S2 IS (black LCD, not able to see through view finder), and mentioned I'd looked at several sites on-line outlining the same problem. I then simply asked if they would fix the problem for free. The gentleman asked me to hold for a minute, then came back and said they would fix it for free. He was super nice and very empathetic to the problem. I am very pleased with the canon customer service. Good luck to others with the same problem.

Posted on Nov 05, 2007

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Canon is not fixing this problem for free for every one. Canon is in denial of this problem. After calling tech at1800-828-4040 they
told me to send in to factory service center with the form, I did
and they admitted problem with CCD but wanted $127 to fix. I called
to see if they would reconsider , they would not, still wanted $127. to fix. After what the camera cost to buy and fix a defective part,
I am not happy with Canon. I am buying a  another brand. I wish
jeffrey1956 well  getting help. Some are  having better luck  than I did.

Posted on Oct 19, 2007

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Http://www.digitalcamera-hq.com/digital-cameras/canon-powershot-s2is_question.html?qid=3894 .... over 200 postings with the same problem

Posted on Sep 13, 2007

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Posted on Jan 02, 2017

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1 Answer

No image is captured by the screen itself (LCD screen works but completely dark).


Did you try pressing the display button several times? in both viewing mode and record mode? Cycle through all display modes, s you get used to the button, so it does not trow you off when it happens again.

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Two things there, first... could be a problem with the viewer screen, or, second choice could be a problem with the CCD sensor or go to bad; in both cases this isn't a job that you could solve yourself; this wrong include distorted images or abnormal colors, scratchy purple lines, blank or black pictures, and/or black videos with good sound being recorded on the camera's flash card.

I suggest check THIS LINK for additional details in this previous solutions for an Defective CCD (Charge Coupled Device) and next contact your Canon service.
I strongly suggest (taking into consideration the age of your camera) to evaluate the cost of repair versus the cost of a new camera with similar features, before making a final desicion.

Hope this helps.

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No Image to Shoot


There is a temporary fix that works sometimes but eventually it will stop working alltogether. If canon can't help, might try this:


<http://cgi.ebay.com/Repair-blank-black-pictures-S2IS-canon-powershot-S2-IS_W0QQitemZ300293064869QQcmdZViewItemQQptZDigital_Cameras?hash=item300293064869&_trksid=p3286.c0.m14&_trkparms=72%3A1205%7C66%3A2%7C65%3A12%7C39%3A1%7C240%3A1318%7C301%3A1%7C293%3A1%7C294%3A50>

Dec 20, 2008 | Canon PowerShot S2 IS Digital Camera

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sir, ur problume related to CCD u replace CCD

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Dark screen on my video-camera Canon MV700i


I have the same problem, it appears that this camera is one of many cameras that have problems with the CCD (image sensor) have a look at this site for more info www.imaging-resource.com/badccds.html

I hadn't used mine for about 9 months, when I went to use it the screen was black with a bit of flicker. Canon are still fixing them if you're from the UK have a peep here - https://self-service.canon-europe.com/uk/pages/

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2 Answers

Cannon


go to the canon web site they have an advisory out on this I just got mine back actually they kept my S1 IS and sent me a new S5 IS because "they did not have the part and wanted to expedite my repair"

Here is another site I found when I encountered my problem
http://www.imaging-resource.com/NEWS/1164376280.html

I sent my camera in per Canons instructions, received an e-mail a few days later(1/9/08) confirming that they would repair it a few more days later (1/16/08)I received another e-mail confirming that it had been repaired and shipped. Today (1/17/08) I got it and to my very pleasant surprise the box contained a new S5 IS!!! I will be sending them a very nice THANK YOU for it after I post this.

PS: e-mail accepting repair 1/9/08
1/16/08 e-mail stating it shipped on 1/15/08,
received 1/17/08 via FED EX

Dec 30, 2007 | Canon PowerShot S2 IS Digital Camera

1 Answer

Canon S2IS


Your camera has the know issue of Stuck shutter, whichhappens after some time (weeks or months) thata camera is notused.

Unfortunately the repair of it requires a complete disassembly of the camera, including the lens, fix it, and then put back together everything.

Definitely requires th skills, tools and experience to do it, so it's recommended that a professional camera repair center is performing this type of repair.

If you look for a reliable and low cost repair service for it, you can look in ebay for such repair services.

Example, look for seller ID Great_items_2004 or with the keywords "Shutter black S2".

Best regards,

Nov 26, 2007 | Canon PowerShot A560 Digital Camera

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