Question about HP Compaq nx6310 Notebook

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My usb ports for HP Compaq nx6310 laptop do not work

Whenever I plug my usb devices they light up but are never recognized by the computer.

My computer crashed a while ago and I had to get the xp reinstalled since then the usb ports do not work, what do I do?

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  • 79 Answers

Probably you have not installed the correct driver for the USB port. Check whether you have any yellow "?" marks in the "device manager" window. To check that simply right click the "my computer" and select "properties", open the "hardware" tab and click the "device manager" button.

Posted on Apr 13, 2009

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Well, it’s a super simple solution! No need to edit the registry, uninstall drivers, or anything of that sort.
Simply UNPLUG YOUR COMPUTER FROM THE POWER SUPPLY
Yes that’s it! Note that this does not mean just turning off your computer because modern computers don’t really turn off when you press the power button as the motherboard still gets power.


First to explain, the motherboard is where all of hardware of the computer is connected to, including the USB ports. Sometimes the motherboard needs to be “rebooted” also because something can go wrong, i.e. all your USB ports suddenly stop working. The small microprocessor on the motherboard will reload the drivers and your USB ports should be back to recognizing all devices!
So first turn off your computer using Shut Down or pressing the power button and then UNPLUG it from the wall outlet. Let it sit for about a minute and then plug it back in.
Hope this helps someone fix that pesky “USB device not recognized” Windows error!

P.S. if it is a laptop, power up the laptop with just the batteries, not plugged in to fix this issue.

Give this a try and come back to tell us if it worked or not.

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does your usb mem stick have any light indicators? if yes , whenever you put you usb stick, does it light? if it lights are USB ports is still ok,  You just have to reformat or partition you USB stick.
(you can also try other devices like usb mouse or any usb devices that lights up when you connect it)

if there are no lights if you plug, or no indication that a power goes to your stick, its possible that your usb your are busted. if this is the case, if your laptop has a PCMIA slot, you can find a pcmia USB card, if you dont have. your only option is replace the  motherboard.

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As you are receiving the USB device not recognized whenever you plug in the USB cable, the problem could be either due to the corrupted USB drivers on your computer or the USB cable needs to be replaced. Try updating your USB drivers and/or replace the USB cable. I am sure that the issue will be resolved.

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