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IBM TS3200 tape Library error code 9E 09 Hi There I Have a TS3200 Tape Library, the unit has been working for sevEeral years, but now when it powers on I see a 'Robotic Failure 9# 09'. Once I clear the error, I can get it when I try to eject the left magazine, eject the right magazine, access the I/O station or do a pre-inventory. The only thing i could find on the internet says to make sure that the accessor (or robotic picker) is not obstructed. I manually ejected the magazines and inspected inside the unit, but saw no obstructions. I took the top off the unit to try and see what might be happening. Just prior to the error happening, i see the accessor (robotic picker) move to the middle of the unit, spins to face the left magazine, then spins to face the right magazine, then sounds like it attempts to raise and lower the picker. however, it sounds like it's hung up on something because the picker platform doesn't actually raise from the bottom position. Then it reports the Robotic Error. I hope this is a simple user fix as opposed to having to replace the accessor, which I can't do because it's out of warranty. Can someone help me find a solution for this? regards...
OK if you are in the UK then defiantly try going to http://tape-drive-repair.com/ for them to help as these can be a pain to seat the picker correctly and you might well need parts anyway.
However if you are in the US and are unable to do that:-
Dissconnect the power.
Gently raise and lower the picker by hand and again check for any obstructions.
Sometimes the picker comes off its rails or skips a gear.
You can also try raising the picker to the very top before lowering again - make sure the picker is totally level when it returns to the bottom.
This is the same unit (in effect) as the dell TS4000 so that might also give you another search term when googling the issue.
These units are great libraries but you must be very gentle with them when doing this sort of procedure as it is easy to bend and break things.
Also make sure the library is totally square in the Rack - i have one unit where the customer had one corner 1U too low in the rack but the library had still managed to be screwed into the rack. Because the library was no longer square, things started to jam and fail to pick tapes. Once square again all was well.
Posted on Nov 14, 2013
I met the same problem, and finally I open the cage and added some butter to solve it
Posted on Feb 28, 2018
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Posted on Jan 02, 2017
SOURCE: Tape stuck in drive
The best way that I have solved this is by using the move commands from the drive, and move it from drive to any free tape slot. Also if that does not work, put a few tapes in the drive and perform the random moves test in diagnostics, that will fool the drive to move the tape.
Posted on Jul 20, 2009
I found this solution on line and it worked for me. Believe it or not I used a butter knife and stuck it between the magazine and mail slot close to the bottom. You will hear a click and the magazine will pop out. It is like using a paperclip for a stuck CD. Make sure you power the device down and unplug it.
Posted on Dec 02, 2010
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