Question about Fargo DTC510 Card Printer

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White Line on Card

I am printing cards and a white line has appeared across the face of the photo. The card looks good on the computer screen and print preview, but a white line comes off on the printing. I changed out the cards and then line was still there.

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Re: White Line on Card

Unfortunatly is sounds like a "print head" type of problem. By printhead I am refering to the assembly that causes the film to transfer to the card. I would suggest creating a card project that has a full photo as the background. This will show you if the streak runs the length of the card. It could just be dirt or an obstruction in the card path. Try the alcohol cleaning cards. Dissassembly of this printer is a crap shoot. I have done it once. It is one of those things that is best left to someone good at printers or best by someone experienced on these. if all else fails call a dealer like Datacard and ask about depot repair.

Posted on Sep 12, 2007

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Printing lines on cards

Hello Richard,

Sorry for the delay in replying to your request.
You may have already resolved your issue by now.
The advice below may help others with the same issue though.

In the case of a damaged (scratched) printhead, the lines always run along the cards longest length (landscape), and are always in exactly the same place.
They are normally White, and usually very thin (just a few pixels wide). You would also see the line on the used dye film too by unwinding some film from the take-up spool (at the front of the printer).

Sometimes in the case of older out-of warranty printers, it is easier / cheaper just to avoid that are of the card using the card design. The image can also be rotated 180 degrees in the driver's Printing Preferences. However, if the card design has a solid colour background, or the White line is in the centre of the card, printhead replacement may be the only option.

Depending on which Rio model you have (Rio, Rio 2, Rio2e, or Rio Pro), different printhead assemblies are available as a field replaceable unit. Part numbers are below;

Magicard Rio - FG/M9005-794
Magicard Rio 2 / Rio 2e - FG/M9006-630E
Magicard Rio Pro - FG/3652-0160

All are available from your local Magicard dealer / reseller.

Prevention is better than cure;

  • Replace the sticky cleaning roller in the cleaning cassette as regular as possible.
  • Only use good quality blank PVC card stock (no sharp edges, or burrs)
  • Clean the printer regularly using the appropriate cleaning kit;

    Rio, Rio 2, Rio 2e (Cleaning kit part number: M9005-761)
    Rio Pro - (Cleaning kit part number 3633-0053) *
    Rio Pro - (Sticky roller kit (5 rollers +metal shaft) - 3633-0054)*
    * A sticky cleaning roller is supplied with every new dye film

Kind Regards,


Dec 03, 2013 | Magicard Rio Card Printer

1 Answer

My fargo printer prints black and white on the back of the card

Possible solution: Change the resin dither from Optimized for Graphics to Optimized for Photos with in the printer driver under the image color tab.

Feb 23, 2012 | Fargo DTC525 ID Card Printer

1 Answer

I have an Evolis Pebble 4. For each card printed, a white thin streak appears. This streak cuts through the entire card.

Try cleaning your printer first using the Evolis A5011 Cleaning Kit. If the line is solid and goes across the length of the card, you might have a burned/damaged pixel. Check with Evolis or your Evolis Card Printer supplier for warranty information, your printhead might still be under warranty.

-- The Pros at

Aug 28, 2011 | Evolis Pebble Color Card Printer

1 Answer

My datacard group SP75 color is printing cards with a white line all across it_

First, try to determine if it is printing a white line, or if an obstruction is possibly scratching the card surface; if it is an actual white line, then you probably have a pixel out in your printhead. Your printhead must be replaced.

Apr 15, 2010 | Datacard Group SP75 Color Card Printer

1 Answer

White line across photo

clean ur printer head. and check that if any air ur ink box

Jul 21, 2009 | Dell 540 Photo Thermal Printer

1 Answer

Edge to edge print problem

The Fargo DTC550 will not be able to print an "over the edge" card. Any Direct To Card printers will have a white line on the edges. There are several printers that are able to print covering the entire card, those printers are called Reverse Transfer or Fargo's High Definition Printers. One printer that I do recommend is the Fargo HDP5000, you can read more about it at:

Apr 22, 2009 | Fargo DTC550 Thermal Card Printer

3 Answers

Fargo P C30

you probably have a scratch on the printhead.

Mar 14, 2009 | Fargo Persona C30 Thermal Card Printer

1 Answer


If you have a solid white line running the entire length of the card (think landscape style) you probably have a bad print head. I always tell people if you could place a ruler along the line and it is perfectly straight along the ruler, then that is a classic example of a bad print head. Check the MFG warranty for replacement or purchase.

May 17, 2008 | Fargo DTC550 Thermal Card Printer

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