Question about HP LaserJet P2015dn Printer

2 Answers

Hp lj 2015 jam led stays on

What could be the problem

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  • Anonymous Apr 14, 2009

    Light stays on constant.

  • John Hill Apr 21, 2009

    I have exact same problem

    Also - Occasionally when Powering off and on again I get Paper Jam and Toner Light remaining on constantly

    Plug via USB into PC an get the error message:

    "Your USB device has malfunctioned... ...Contact your system administrator"

  • jcorrell Apr 22, 2009

    According to the HP printer user forums, this is a formatter issue. Either replace the formatter or send the printer back to HP if it is still under warranty. http://forums13.itrc.hp.com/service/foru...

  • p_hofland May 17, 2009

    When I turn on the printer, the paperjam light comes on immediately. There is no paper in the printer (the printer is competely clean). How can i solve this problem. (reset by turning the printer on/off does not help).

  • Danny Sells May 21, 2009

    I tried another formatter and it worked like a charm. Thanks

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Judging by my personal experience with these printers...if there really is no paper jam, you are most likely looking at a bad formatter board. Very common issue with these printers.

Posted on May 20, 2009

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Hi,
Take the Tray 2 out and check if all the paper guides are moving freely if they are than remove the toner cartridge and check if any toner sensor is not align correctly.
If they are aligned correctly than next to the pickup roller there is a small piece of plastic make sure it should be hanging freely if it is than we need to perform cold reset of the printer.
Switch off the printer press and hold down the go button and switch the printer on keep holding down go button till the time three lights lit up on control panel, as soon as three lights lits up release the go button and let the printer initialise of it s own.
If that doesn't fix than Formatter Board of the printer is faulty.
Logic:
If there is no paper jam and printer rep[orts the jam means either any of the sensors is not aligned correctly and reporting the jam or formatter Board(Motherboard) of the printer is faulty and showing incorrect display.
Thanks and Regards

Posted on Jul 03, 2009

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Posted on Jan 02, 2017

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Hi,
Take the Tray 2 out and check if all the paper guides are moving freely if they are than remove the toner cartridge and check if any toner sensor is not align correctly.
If they are aligned correctly than next to the pickup roller there is a small piece of plastic make sure it should be hanging freely if it is than we need to perform cold reset of the printer.
Switch off the printer press and hold down the go button and switch the printer on keep holding down go button till the time three lights lit up on control panel, as soon as three lights lits up release the go button and let the printer initialise of it s own.
If that doesn't fix than Formatter Board of the printer is faulty.
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Thanks and Regards

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Dear gentlemen,

Hope this helps you sort out the problem. Please check paper jammed pieces of paper remains from paper in to out paper path. Check if the paper is properly picked-up, else check rubber roller pick-up and the solinoid motors that control to fed on and off the tray to engage pick-up. Check paper path sensors if possible. If you can determine when is the paper Jam happens please advice. Other means you can also refer your manual and machine diagnostic menu which part of the operation the paper will jam.

Best regards,
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