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External Hardisk Maxtor 4 One Touch not detected

External hard disk cannot be detected. help hi guys i have a 2.5inch external USB hard disk 250gb using it for almost 1 month now, it is Maxtor One Touch 4 Mini. and one day it just suddenly cannot be detected by winxp pro. when i plug in the hard disk, it will be powered up (with the LED lighted up) and the hard disk will be spinning. however, winXP pro will not detect any hard drive or any usb device. i tried using another com with vista. it also wont be detected. other devices like mp3 players can work though. what should i do now? thanks in advance.

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  • Randall  Trahan
    Randall Trahan May 11, 2010

    Go into Device Manager, click on both ATA/IDE hard disc and USB conrtroller lists and let me know if you see anything funny looking, like a yellow, red, or black symbol on any of those areas.

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Have you tried different USB cables with the drive? If the drive is self powered (no ext power supply) which I think that one is, then it needs a really good cable to draw the 5 volts from the USB port. If you have tried a known working cable, then it could be the USB controller or the disk itself. You can buy the USB box on eBay really cheap and move the drive over.

Posted on Apr 13, 2009

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My pc and laptop not detect my Maxtor OneTouch III Mini External 100GB USB 2.0 Hard Drive R01E100 what can i do please help me soon as possible


Good Day Anantsharma8!

If your PC and Laptop can not detect your external hard drive, I do suggest you check its usb cable. A substitute cable will confirm if your current usb cable is faulty or has an open wire.

Most common reason why the external hard drive is not recognize by PC or Laptop is due to loose connection of the hard disk inside the connectors of the enclosure.

Anantsharma8, if you have a small precision screw, I recommend you open the enclosure of the external hard drive. Remove the front face where usb and power plug connects, then slide it out to expose the hard disk also. You will see two connectors. These are the ones that always loosen. Please disconnect both the connectors and then connect it again properly. Put the hard disk back, close the enclosure and try to connect again with your PC or laptop via usb cable.




Good Luck! I hope that it will soon recognize your external hard drive.

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Hi there i hav ea maxtor onetouch 4 mini 120 gb.


Remove the hard drive from the Maxtor case, purchase an USB hard drive adapter case, and install the hard drive inside this case. Then you can connect this to the computer's USB port and if the hard drive is OK then this computer will detect it as an external USB hard drive, then you can open the folders and files and back them up.

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But did you look in the Disk Management module of Windows to see if the disk is there? Right-click My Computer and select Manage.

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Hello,

First of all make sure that the USB port that you are using to connect it to your PC is a USB 2.0 port, and not USB 1.0.

Also if it came with an external power, connect it to the external power before putting on your PC.

This is because the voltage supplied by USB 1.0 is lower than that of USB 2.0 and therefore might not be enough to power up your USB Drive.

After making sure about this, power up your system, and plug the external drive, then Right-Click on my computer icon, select manage, then go to Disk Management Option.

On the Disk management option Page you should see ALL the drives installed on your system, including the hidden ones, so what you will just do is, try and locate the one representing your external drive, and right click on it. then select "Change Drive letter and Paths", and give the drive any new, unique letter (i.e alphabet) different from the ones already on your system, and click on OK.

This should make your external Drive to be detected automatically.

Hope this helps you out.
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the hard disk interface could be broken, open the hard disk case and use it as an internal hard disk as a slave in a computer to save your data

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Hi there,
You can try installing the drivers for the hard disk. Usually XP and vista operating systems detect the drives and install the drivers by themselves. But sometimes there are compatibility issues, which then require manual installation of drivers. I wonder what the operating system on your computer is. Please get back to me if you need further assistance.
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Right Click on My Computer, click on Manage, go to Disk Managment, if the drive is available you will see it there. Check to see if it has a drive letter assigned to it, if not right click on it and choose Change Drive letters. Make sure you are on the external drive though, you don't want to change your C drive accidentally. It should pop up in My Computer.

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