My Philips HDD1630 MP3 player has worked great for over a year until the other day I turned it on and it said "Please connect player to PC". I connected it using the USB cable and my computer recognized the player as the Go Gear device, according to the task bar message. However, Windows Media Player told me that no device was connected. The Philips device manager also did not detect it, and it wasn't even visible in windows explorer as a removable storage device. I tried uninstalling/reinstalling all the software (WMP and Device Manager), using different USB ports, and even tried it on another computer, but still the same thing. I went to the Philips website, installed and ran a "Detect Philips Gogear Devices" program, but it still does the same thing. It gets recognized by the USB port, but not by anything else. I've seen others with this same problem, so maybe it is a defect. And of course the warranty is expired. Anyone have a clue, besides paying $ to get it fixed? Should have bought a frickin ipod.
Go to www.philips.com and download the hhdd1630/17b software and firmware updates. Install them and print off the instructions on what to do. This fixed my player and what a difference it made.................WOW
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"Failed to repair" = the player is donel anytime this player is connected to a computer running Vista or Windows Media Player 11, it's days are numbered - Philips has a warning on their website, but most people don't see it in time
This is too bad, because Philips no longer has any of these in stock
Install and run Device Manager from the product CD.
Select the repair option, and follow the on-screen prompts.
NOTE: ALL FILES LOADED ON TO THE PLAYER WILL BE LOST.
If this doesn't work then it may be that the hard disk is faulty. There is an easy way to find out. The following procedure allows the player to connect to the PC as a removable drive. If the Pc reads the drive, then the drive is ok.
Connect the HDD1630 to the mains adaptor and the PC.
Before the computer has a chance to recognise the player, press "Power" and "Vol +" to reset the player.
As soon as the player resets (screen goes blank) press and hold "Vol -" until the PC recognises the player as a removable drive.
Try to access the player through "My Computer" as you would the main hard disk.
heya. i had the same problem with mine,after installing factory software.I deleted the sotfware and just connecteted the mp3 player without software to the pc. Pc then founded as new hardware and gave me a choice of sync to Windows Media Player or Winamp,i chose Winamp and there it went no problems with uploading music.but i can't figure out how to delete music.Hope that works for you.