Question about RIM BlackBerry Storm 9530 Smartphone

2 Answers

Blackberry storm has random resets

My blackberry storm keeps, what appears to be, resetting. It goes black. After a few button pushes, it will show small clock icon in center of screen, eventually show white screen, which will show small blue line at bottom, like a loading bar, and then after screen returns to normal, check security settings. This happens randomly during the day, every day. Sometimes I'm in the middle of writing an email, and sometimes I just pick it up to start something.

I just got this phone about 1 week ago.

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  • tweetybird16 Apr 20, 2009

    I have the same problem! My device when it shuts off like this displays deviceerror than shuts off. While I am typing and doing the exact same thing it happens too. Its frustrating because I got the phone in early December and the first time that it happened I was a bit surprised than it continued happening a lot of times after. I called Verizon and they told me I needed an OS update, but I already have the new OS system. They sent me another phone and this one has been doing the same thing since they sent it to me. I never complained anymore I just got fed up, but it is quite annoying and I am tired of the storm, I am ready to just get a new phone altogether!

  • Anonymous Apr 20, 2009

    I have the same problem!!! and verizon tells me they have not had any similar complaints. it is frustrating. and its my third phone. it happened on all 3. it takes like 5 minutes for the phone to reset. I loose any email that i was previosuly writing and have to start over. so as you can imagine its very frustrating, but other than that and the delay movements. i love the phone.

  • Anonymous Apr 21, 2009

    I have the same problem! Exactly as described.

  • Anonymous Apr 21, 2009

    i have the same problem. the tech told me to try a hard reset but to make sure i have all of my info backed up on my computer. i am still within the 30 replacement so i think i am just going to take it back.

  • petewell Apr 26, 2009

    I have the same problem and the tech support at Telus told me they know about the problems of the Storm. I asked him when is scheduled the next update. He didn't tell me but said soon. I know that Bell has a new version out so I hope Telus will do the same soon and hopefully solve those bugs.

  • Anonymous Apr 29, 2009

    Same problem, exactly as described!

  • Anonymous Apr 29, 2009

    Exact Same Problem, really frustrating!

  • MacBeasley Apr 30, 2009

    Randomly my phone will say in tiny letters Device Error and turn off it will show a little clock and a little blue loading bar at the bottom after 10 minutes it will turn on! It does the at least twice a day everyday! And now it keeps saying its dead and will NOT turn on and I have left it on the charger for hours!! It will do NOTHING!



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Remove suspicious apps one by one. If the problem remains after removing all apps restore the firmware to factory using the desktop manager. If the problem still remains there may be a hardware issue. If you're out of warranty there are Blackberry Repair Guides if you want to attempt a DIY repair, logic boards are on ebay.

Posted on Jun 10, 2009

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I called verizon have the same problem and they said to deinstall an 3rd party apps. i have 3 face book, whether bug, and vlingo. thick around what time it did it what apps did you just get. i thick vlingo is one of them. my brother has it on a curve and said to get i did and just a cupel of days after i notes it.

Posted on May 28, 2009


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1 Answer

My storm 9530 resets when connected to the PC. If i do not remove it it keeps resetting. How do i stop this so I can connect to Desktop manager

Try to upgrade your blackberry os, it seems your software not to stable after you entering your blackberry storm 9530 unlock code. Some times you will get some little problem after you unlocking blackberry phone. But it can be solved by a little upgrade software and some phones need to flash reset.

Aug 24, 2011 | RIM Research In Motion Blackberry Storm...

1 Answer

My black berry phone shows app error 523 with white screen and keeps rebooting what do i do it is giving concern

(IGNORE THE SIM STEPS IF ITS STILL ON VERIZON PLEASE)i had the same issue on my 9700!!! its either the sim or the software on the phone. DO NOT SELECT RESET YOU WILL LOSE ALL YOUR INFO!!! take out the battery with the phone on and take out your sim card. replace the battery without your sim card and see if the error still shows up. if it doesnt its your sim, super quick and easy most carriers will provide you a new one free of charge! if its does appear without your sim its the software. still fixable but not as quick. replace the sim & battery & power your phone on. you'll need a computer and the desktop manager which you can down load if you dont have it already from for free. then run the app loader. the storm has the blackberry 5.0 software and you want to make sure your desktop manager matches. follow the steps from and you'll be set!!!

Use BlackBerry Application Loader to load BlackBerry Device Software

Doc ID : KB03621
Last Modified : 2007-05-18
Document Type : How To

  • BlackBerry® Desktop Software 3.6 and later
  • BlackBerry Device Software
  • BlackBerry device
Warning: You should not install BlackBerry Device Software that is older than the version installed on the BlackBerry device. Doing so could cause the BlackBerry device to malfunction.


To use BlackBerry Application Loader to load BlackBerry Device Software, complete the following steps:
  1. Install the BlackBerry Device Software on your computer.
  2. Open BlackBerry Desktop Manager.
  3. Connect the BlackBerry device to the computer.
  4. If prompted, type your BlackBerry device password and click OK.
  5. Complete one of the following steps:
    • If the Application Updates Available window appears, click Update Now. The Application Loader Wizard appears.
    • If the Application Updates Available window does not appear, double-click the Application Loader icon. The Application Loader Wizard appears.
  6. Click Next.
  7. If prompted, type your BlackBerry device password and click Next. Note: When the Application Loader Wizard is finished examining the configuration on the BlackBerry device, the Device Application Selection screen appears listing the applications available for installation. The selected check boxes indicate applications that are already installed on the BlackBerry device.
  8. Select the check box for the BlackBerry Device Software.
  9. Click Next.
  10. If the On the Device Backup screen appears, choose whether to automatically back up the BlackBerry device and click Next.
  11. Click Finish to begin loading the BlackBerry Device Software.
  12. Click Close when the software is finished loading.

Dec 24, 2010 | RIM BlackBerry Storm 9530 Smartphone

1 Answer

I have a blackberry storm. When I woke up this morning, I found an App Error 523 Reset on a white screen. When I pushed the reset button, my phone loaded, but then it said Uncaught Exception 8>=8 and...


I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything. If you have never installed the Desktop Software to your PC, then skip steps 1 and 2.

1) Remove your device OS update package from your PC (add/remove programs)

2) Cleanly uninstall the RIM DTM software:
  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

3) Get a fresh download of the RIM DTM software:

  • Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

5) Install DTM to your PC

6) Install (also to your PC), the device OS package, follow this KB (including the other links within the KB) for recovery from the 523 error:
  • KB11816 Error "523 app.error.Reset" appears on the BlackBerry smartphone

Good luck and let us know!

Jun 22, 2010 | RIM BlackBerry Storm 9530 Smartphone

1 Answer


If you are able to see any light lit on you are blackberry.First charge your mobile for atleast 1 hour,and switch it ON you have to remove the battery when mobile is turned ON and wait for few seconds re insert the battery then check

If problem still exsists connect your blackberry to computer check wheather its recognising the device If "yes" you need to take a back up of your hands set and re-install the operating system of your Blackberry. Or else please visit the nearest service centre.

Nov 22, 2009 | RIM BlackBerry Storm 9530 Smartphone

1 Answer

So my phone randomly turns off and does a reset that is followed with a security check. I just got the blackberry tour like 4 days ago and I don't know if the problem is solely third party apps?

Do hard reset it involves physically removing the battery from the smartphone and then reinserting it. To perform a hard reset, follow steps
1) Remove the battery cover from the back of the BlackBerry smartphone.
2) Remove the battery, and then reinsert it after a few seconds.
3) Replace the battery cover.
If still the problem continues please reinstall the device software

Nov 03, 2009 | RIM BlackBerry Storm 9530 Smartphone

3 Answers

Want to open up my blackberry storm to any network

how can i unlock my blackberry storm 9530 for free?

Oct 17, 2009 | RIM BlackBerry Storm 9530 Smartphone

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