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Wireless Router? I called customer service and they told me that something had been deleted from my computer and that is why I cannot connect to my wireless router. They couldn't help me with the problem because I am out of warrenty. Can you please help?

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Re: Wireless Router?

Did that customer service imply that you have been disconnected. There is no such thing with the ISP customer sevices as being out of warranty. They have either disconnected you or they need to connect you by giving you your logon details. If the router is stuffed then thats different go to your ISP customer services for help....or did you already go there. Ask to speak to a Supervisor if you have paid your bill.

Posted on Sep 11, 2007

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How to activate the wireless LAN connection?

You need to go into the wireless router and do what they call Clone Mac address. In other words you need to take the mac address that is in your computer that you say they use, and put it into your wireless router. This makes them think that the wireless router is your computer. Then everybody can connect.

On your computer that is currently working, click Start/Programs/ and look for the RUN or CMD prompt and open it. If you fin the Run Command just type cmd and click ok to open the CMD prompt. In the Command Prompt type: ipconfig /all and press Enter
This will show you the MAC Address of the current wired Ethernet Adapter Local Area Connection for the computer. it will be a series of 2 digit numbers/letters with dashes between them such as A1-99-B7-24-XG and it is called the Physical Address (which is the mac address). Write down that mac address so you can remember it.

When you take that ethernet port out of the computer and put it into the router's LAN or WAN port (not ports 1,2,3,4) then you will take another ethernet cable and plug it into the back of the computer that had the ethernet cable, and the other end can go into one of the 4 ports.

Now log into the router from the computer by typing the router's ip address (normally something like then put in the default userid and password and go set up (configure the router) . Under the basic settings look for something called Clone Mac address and you can click it and it should put in the address you wrote down on paper. Then go to the wireless tab or wireless settings and setup the wireless by giving it a SSID to identify your network and a password if you want it secured.

If you internet service provider is a Phone company such as AT&T then you will want the router configured PPOE under the basic settings and you will have to give it the Internet Userid and Password (this is not your email user id and password). You might have to call the phone company to get it. If your internet service Provider is a Cable Company then they use DHCP and you don't have to supply a userid or password.

Hopefully you have a manual or cd with the router. Manuals are very helpful and some manufacturers have the cd do the configuration for you.

Jun 03, 2012 | PC Laptops

1 Answer

Acer Aspire AS5552-3691 LX.R4402.149 cant connect to internet

Make sure the built in wireless for this laptop is turned on, via a physical switch or using the Fn key in combination with the proper function key with the wireless icon.

If still no connection, check the source you're trying to connect to. Make sure your router is working properly and see if other devices can connect to it.

If your source is operational, and you still can't connect, two things might be happening.
1. You may have a virus on the laptop called a ******, which will block your internet connection
2. Your wireless card may be failing.

Download some virus removal software (Malwarebytes, SAS, Combofix) and try to remove the viruses. In the end, the best thing to do is take it to a trained computer technician so you don't accidentally delete something you need off the computer.

Sep 12, 2011 | Acer Aspire One PC Notebook

2 Answers

How do i find my router or wpa on a acer aspire one thanks

Your router is a separate hardware
its the device that allows you to have internet
usually a small box, the wpa should be there on the router thats a password to access the
wifi network, if its not on a sticker call your service provider and also verify that your router has wifi

May 04, 2011 | PC Laptops

1 Answer

Hi, I have brought a Wireless router (D-Link) and I am trying the connect my Toshiba notebook (L305D-S5892). In the available wireless netwroks it shows my network but it is unable to connect.The error...

There are a number of possible solutions for this problem. The best route may be calling customer support for Toshiba and/or the manufacturer of the Wireless router. I'm just brainstroming here, but when I tried to hook up my WII and XBOX wirelessly to the internet, I had to have a "G" connection. Further, you also don't metion the brand or model number of the router. My security setting also had to match there is WEP vs. 128 bit encryption, you have to make sure whatever the defult value is on the computer matches the network.

Usually there is a data plate somewhere on the laptop, probably underneath that will give you the model and serial number. There may be a customer support number nearby that you can call for futher assistence. I'm also assuming that you have "Windows" installed.

On my computer, I have the latest version 7 installed. If you're looking at the Desktop with no other applications running, press F1, then type in network connections, click search. On my computer, the answer came in at number 8, "Why Can't I connect to a network?". There are other possible answers such as "Setting Up a Wireless Network." Most people don't realize that there is built in help with the computer.

Dec 04, 2010 | Toshiba PC Laptops

1 Answer

I dont know to use wifi in LENOVO 3000 Y410

Hi. First things is you should have a wireless router there or you are at a certain hotspot where there is a free wireless internet access e.g Starbucks. Procedure below:

  • 1 Purchase a wireless router that fits your needs and price range.
  • 2 Follow the router's manual to set up the router and its Internet connection, which will probably require connecting a wired client to the router. Once the wireless router is set up, the wired connection is no longer necessary. However, it's best to leave the wired client connected if it's a separate computer from that on which you're going to set up WiFi. If something goes wrong, you can access the administration interface again.
  • 3 Gather information from the setup process. In order to set up the wireless client, you will need to know the service set identifier (SSID), the Wireless Encryption Protocol (WEP) key and the channel and mode.
  • 4 Boot up the laptop and plug in the WiFi card. This will not be necessary if your laptop has an integrated WiFi card.
  • 5 Install any drivers needed to use the WiFi card. Insert the disc that came with the WiFi card and follow the on-screen installation process. Most discs will trigger a new hardware wizard that makes installation extremely simple.
  • 6 Double-click on the "WiFi Connection" icon. It can be found in the system tray at the bottom of the laptop screen.
  • 7 Click on "Properties."
  • 8 Select the "Wireless Networks" tab.
  • 9 Use the "Add" button at the bottom of the dialog if your WiFi network isn't in the "Available Networks" section.
  • 10 Click on "Configure" when you see your network's SSID in the "Available Networks."
  • 11 Enter your network's SSID and WEP key.
  • 12 Click on "Start," then choose "Connect To" and "Wireless Network Connection." Your computer should now be able to access the WiFi network. If the WiFi network is connected to the Internet, it should also be able to connect to the Internet.
  • Sep 05, 2010 | Lenovo 3000 Y410 Laptop

    1 Answer

    I have a hp lap top with wireless internet. It says that it is connected and i try to get on the internet and the gives me a error message. what do i do??

    From what you have told us I would unplug and replug in your telephone or cable modem then your wireless router in that order.

    If it still dosent work then try the repair internet connection under network troubleshooter on your laptop.

    If that doesn't work delete the connection you are having trouble with (on the computer), reboot the computer and rediscover the wireless router/access point and see if that gets it.

    Best I can due with limited info. hope it helps.

    Oct 24, 2009 | HP Pavilion dv9000z Notebook

    1 Answer

    Trouble connecting to wireless hub

    The wireless router you have may need to be configured to your laptop.Call the router manufacturers customer service and they should be able to tell you what to do to get it to work.

    Sep 06, 2009 | Acer Aspire 5500 5570-2609 Laptop

    1 Answer

    Wireless connectivity with Vista

    since you have verizon modem wireles router..
    i have the same issue with the same model...I call verizon and tell the issue...verizon accepted that modem router have problem in wireless...i know that all my computers have no issues because i maintain and built those computer by me..

    then Verizon send a new and different modem router...this time it works fine...since i received it last week. call Verizon regarding the wireless issues ..tell them too that you have some dead spot on your if you move away more than 15 feet..your wireless connection get lost..

    i hope this might help

    Mar 16, 2009 | HP PC Laptops

    1 Answer


    do you have a bridge set up with your DSL service provider? if not, call your ISP and router customer service for assistance.

    Mar 07, 2009 | ASUS Eee PC 1000H Laptop

    1 Answer

    Can't get connected to the internet using my Gateway Laptop

    If you are using windows xp then you need to go to control panel and click on the network and internet connection icon and run the setup wizard. Choose the "other" box when asked and then choose the "I already have a network but no internet connection" box and click next. And last just choose the last box on the bottom of the menu which says just finish the setup. Don't pick the ones that say make a floppy disk or whatever.

    Jun 09, 2008 | PC Laptops

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