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Inside phone wiring

I have Bellsouth, now AT&T. When they last serviced my DSL they disconnected the wires so I cant use the telephone jack in my bedroom-which I could before. They forgot to reconnect it after they finished troublshooting my DSL. I really dont want to wait for them to come back and wait around for an appt. I would like to know...when I took off the jack from the wall, I see there are 2 wires or cables inside the wall. I dont know which one to hook up. One comes from the top, and 1 from the bottom. Both are coated in white plastic with several colored wires inside. How do I know which is for my bedroom? Also, I see that only the red and green wires are used. Do I just take those and wrap them around the voice 1 tip and ring along with the oen thats there already (probably from my kitchen phone)? I have a POTS Splitter for bellsouth, wall mount installed.Thank you very much!

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If they used the old wiring red and green would work if it is newer cat 3 or five wiring it would be white with bule both have the same coclor band on them ex white w blus stripe and blue with white stripe this would only work if the wire is active to this location

Posted on Sep 13, 2007

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Red and green (2-wires) are all that is typically needed. This does depend on if the other end of the wire is properly hooked up!

Posted on Sep 12, 2007

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Panasonic PNLC1017, our landline telephones do not work. I've changed batteries, the phone screen reads check tel line. Please help!


The PNLC1017 is the charger for the handset of some Panasonic cordless phones. One of the compatible handsets is the KX-TGA660 which works with the KX-TG4112 system.

However, the 'Check tel line' message indicates a problem at the base or the POTS (Plain Old Telephone Service) telephone line. The system is not hearing the dial tone. Check that the power adapter is plugged in to a live outlet and is warm. If it's cold, than the power transformer is not working and the base has no power. If there is power, check if the handset message disappears when the handset is close to the base. This is usually rare but indicates a transmitter/receiver in the handset or base is not communicating properly. You can try to de-register all handsets and then register them again.

To check the phone line, I prefer to use an older corded phone. These don't require power to work. First, try a new phone data cord (RJ-11) between the base and the wall jack. (I've seen someone accidentally use a handset cord which doesn't work.) Test if there is a dial tone when this cord is plugged into the test phone. If there is a dial tone, then if the cordless phone base didn't work with the replacement cord, the base is faulty. Replace it or contact Panasonic if the system is under warranty. If you have a DSL fliter, this may be damaged. If it's inside, replace it. If it is in the service box, ask your telephone provider to check it.

If there is no dial tone, you need to locate the other phone jacks for that phone line. Find where your phone service comes in as well. Check if there is a dial tone on another jack for that phone line. If there is no dial tone, check the service box for an RJ-11 jack, Test for a dial tone there if you can plug in the RJ-11 cable. If you have a dial tone at another jack, then the problem is local to the first jack's wiring. You can open the jack and check for loose wires. There are two styles of jacks - screws or punch-down. For the screw terminal, strip the insulation and wrap it under the appropriate screw. For the punch-down keystone jack, you need a punch-down tool. The tool is available from most home improvement/building supply stores, in the wiring section. Do not strip the wire. Use the tool to press the wire down into the correct slot on the jack. See https://www.lanshack.com/wire_phone_jack.aspx for the wiring diagram.

If you can't test the phone line or there is no dial tone at the service box, then you need to contact your telephone provider. It used to be that the provider would always test and fix outside problems for free. Some telephone companies are trying to stop repairing copper wiring. If you have a dial tone at the service box, then the problem is somewhere in the inside wiring. You may want to get someone to find a broken wire in the wall for you. Your telephone company service technicians will do this for a fee.

I hope this helps. I've had the check tel line issue times several times at my home. Twice, the outside line was damaged by mice and repaired by my telephone company. Once, a lightning strike damaged the DSL filter; it was promptly replaced. Other times, the line was damaged by contractors digging too close to the underground utilities. The contractors got the wiring repaired. When our service was switched to a fiber-optic system, we lost one telephone jack when the installer simply didn't plug in the wire. We found the loose wire behind the siding and plugged it into the port in the service box ourselves. Since then, we lost telephone and other service intermittently when the modem card in the service box was failing. That was also replaced by the telephone company technician.

Cindy Wells

Sep 01, 2018 | Panasonic Lands Phones

1 Answer

Good day, We have a Digital Cordless telephone DECT GAP, MODEL C601. It was working find and all of a sudden there's no dialling tone. I did reboot but still nothing. Bets


Is the power adapter warm? If the power transformer is cold, the base isn't getting power and can't communicate with the handset. Try a new telephone cord between the base and the jack. The cable can fail. (Make sure it's a line cord. I've seen someone plug in a handset cord here and that won't work.) If you have a DSL filter at the jack, you may need to replace it.

For the rest of the phone line diagnostics, I like to use an old wired telephone. Then you don't need to plug in the power adapter at the test locations. Check if you have a dial tone at the jack with the test phone. If you do, then the DECT GAP C601 phone is faulty. If it is, contact the manufacturer if the phone is under warranty (one year). Replace it if it isn't.

If there is no dial tone, use the test phone check for a dial tone at another jack for that line, if available. If you have a dial tone, then the problem is with the wiring to the jack or in the jack itself. Open the wall plate and look for loose wires. If a wire is loose, reconnect it in the correct location. There are two standard connections - screws or keystone jacks. For the screw type, strip a portion of the wire's shielding. Loosen the correct screw. Wrap the wire under the screw and tighten. For keystones, do not strip the shielding. Get a punch-down tool from a hardware store. Use this to push the wire into place. See https://www.lanshack.com/wire_phone_jack.aspx (for the US standard wiring pattern).

If there isn't a second jack available or there is no dial tone at that jack, find your telephone service connection. Open the panel if you can and look at the terminals. If there is a RJ-11 connection, plug in your test phone and check for a dial tone. If you have a dial tone here, then the problem is with the wiring inside your building. You may want a professional to find and repair the break in the wires. If you can't test the phone line, contact your telephone company. They should test the line for you. Outside problems should be fixed by the telephone company (in the US) However, some companies are trying to avoid repairing copper wiring.

I hope this helps.

Cindy Wells
(My phones have lost dial tone due to nearby digging projects that accidentally cut a line. I've had rodents damage the wiring outside. (I have underground telephone lines.) I've had the DSL filter get damaged; in my case that's outside and the telephone company replaced it. I've also had a contractor fail to connect all of the wires during a service upgrade. Only one jack had no dial tone. It was easy to fish the misplaced wire back up from behind the siding and plug it into the panel. I've even lost dial tone intermittently when the fiber-optic modem card began to fail. That was fixed by the telephone company.)

May 23, 2018 | Dect Lands Phones

2 Answers

Our cordless phone says check tel line we have unplugged and plugged back in nothing called phone company they said everything was fine still our phone isnt working


You probably have a telephone wiring problem inside your home or your cordless telephone base has failed. I like to use an old corded phone for diagnostics. If you have other phones connected to the same phone line, make sure that all handsets are in standby/on hook.

First, try a different RJ-11 cable between the jack and the base. (Note: I have seen someone use a handset cord here. It doesn't work so make sure that the correct cable is in use.) If the "check tel line" message persists, connect the test phone to the jack with the RJ-11 cable. Do you hear a dial tone? If you do, then the cordless phone base has malfunctioned. If it is under warranty, contact the manufacturer. Otherwise, replace the phone.

If neither phone gets a dial tone, check if the test phone hears a dial tone at another jack on the same line, if you have one. If you have a dial tone here, then you know that the wires in the first jack or between the service box and the jack have a problem. Check the jack. There are two types of jacks: keystone and screw connections. Look for any loose conductors. For a keystone jack, you will need a punch-down tool, available at most hardware stores in the wiring section. Do not strip the wire; just push it back into the correct spot in the keystone. For screw-type jacks, strip the wire and secure it under the correct screw. See http://www.lanshack.com/wire_phone_jack.aspx for the pattern.

Find your service box. Check if any wires are dangling. I had a service upgrade where the wiring for one jack was left loose behind the siding. Once that wire was connected to the new box, all of the jacks worked. Even though the telephone company said that the service was good, try your test phone if there is an RJ-11 jack in the service box. If you do not have a dial tone, get your phone company to send a technician. The outside wiring needs to be repaired. (Most companies should repair this for free. However, some companies are trying to get more people switched to other service types.)

Do you have a DSL line? If so, where is the DSL filter? If your filter is inside, you may need to replace it. If it is part of the service box, your telephone company technician should fix it for you.

If your phone line has a dial tone at the service box and the problem isn't in the jack, then you may want to hire a professional to fix a wiring problem in the wall. Most telephone companies will provide a technician to do this for a fee.

I hope this helps.

Cindy Wells
(I have had mice damage copper wire leading to a phone line outage. Other external wiring problems were due to contractors digging too close to the phone line. With a fiber-optic service, when the modem in the service box failed, the phone lost the line and dial tone.)

Sep 16, 2017 | Lands Phones

2 Answers

All 4 hand units say "line in use" How do exit tis situation? hand units model KX-TGA410, baseunit KX-TGA131


A "Line in Use" message generally means that there is no dial tone detected. Assuming that all of the handsets are in Standby and any other phones are connected to that line are also on their hooks, then you need to determine why the base isn't getting a dial tone. This can be an inside or outside wiring problem.

I like to use an old wired telephone for testing since power isn't required to use the phone. You also need another RJ-11 telephone wire. Try connecting a new RJ-11 wire between the KX-TGA131 base and the phone jack. If there is a dial tone with the new cable, you had a bad cable. If not, try the alternate phone. If the test phone has a dial tone, then the KX-TGA131 has failed or has a power problem. If the phone is under warranty, contact Panasonic.

If neither phone has a dial tone, take your test phone to another jack connected to the same phone line (number), if available. If you have a dial tone here, then the problem is in the first jack or the wiring to the jack. You can try to repair the jack yourself. Remove the cover plate and look at the jack. If any wires are loose, reconnect them to their appropriate location. See http://www.lanshack.com/wire_phone_jack.aspx for the usual patterns. There are two types of telephone jacks, keystone and screw terminals. For the keystone type, you need a punch-down tool (available at many hardware stores in the electrical section) to put the wires back in place. Do not strip the individual conductors before using the punch down tool. For screw terminals, strip the wire before securing it under the screw.

If you do not have another jack or there is no dial tone at the second jack, find the incoming telephone service box. Open the box and check the wiring. If you find an RJ-11 jack, plug in your test phone and listen for a dial tone. If there is a dial tone, you have a wiring problem. Check the jacks as above. You may want to have someone else check the wiring in the walls if there are no broken/loose wires in the jacks. Your telephone company will usually offer the service for a fee.

If you can't test the phone line at the service box or there is no dial tone at the service box, contact your telephone company. They will test the service box and should repair outside issues for free. (Some providers are trying to avoid copper repairs.)

If you have DSL, you may need to check the line filter. This filter can disrupt the dial tone when it fails. If the filter is in the interior, you are responsible for the replacement. In my service area, the DSL filter was in the service box so my telephone company repaired it.

I hope this helps.

Cindy Wells
(I've had no line issues several times. Sometimes, it was the result of a contractor cutting through underground lines. With copper wire, rodents sometimes damaged those underground wires. Once it was simply an issue of a contractor who'd left one wire loose after upgrading the service.)

Aug 26, 2017 | Lands Phones

1 Answer

My phone says "Line in use" but nobody is using it.


Some of my telephones will read "Line In Use" when the phone doesn't detect a dial tone. I like to use an old wired telephone to check whether the problem is with the cordless phone base or the phone line wiring.

First plug in the test phone and check for a dial tone. If there is no dial tone, try a different RJ-11 cable between the phone and the jack. If there is still no dial tone, use the test phone at another jack and check for a dial tone. If you have two jacks with no dial tone, find your incoming telephone service box. If you have a relatively new phone service installation, the service box will have RJ-11 jacks. Plug your test phone into the jack and check for a dial tone. If there is still no dial tone, contact your telephone company. They will repair an outside wiring problem for free. If the service box doesn't have an RJ-11 jack, you'll need to ask your telephone company to test the phone line for you.

If there is a dial tone at another jack or at the service box, you have an inside wiring problem. You can check for loose or broken wires inside of the jack. Most use either screw terminals or a punch-down design. For the screw terminals, strip another section of the unbroken part of the wire, if needed. Secure the wire under the screw. For the punch-down terminal, take off the cover. Then you'll need a tool that is available in most hardware stores in the electrical wiring section. Do not strip the wire; just place it over the correct place in the terminal and push it into the contacts with the tool. Trim off any excess wire with a small pair of small wire cutting pliers, if the excess wire is blocking the cover from fitting back onto the terminal. http://www.lanshack.com/wire_phone_jack.aspx has a good diagram of the wire color and pin assignments. If the wiring is okay at the jack, you'll need to check the rest of the wiring for problems. Since the broken wire might be inside the wall, you may want to have a professional check it out. Your telephone provider's technicians can do this for a fee. If you have a DSL computer line, you should check the DSL filter. If the filter is inside at the jack, you'll need to replace the filter. If it is out at the service box, your telephone company will do the replacement.

If there is a dial tone at the jack with the test phone, check the purchase date on the L401 system. If it is under warranty (1 year usually), contact Motorola. Otherwise, replace your Motorola phone system. It's generally not worth the minimum repair and shipping costs.

I hope this helps.

Cindy Wells
(I've had dial tone issues after lightning strikes (the DSL filter was damaged), mice eating wires (buried phone line) and due to county road crew/contractors who dug too close to the wire. The first two problems required phone calls to get a technician to fix the outside line. The last one gets fixed by the contractors/phone company as soon as they can.)

Nov 09, 2015 | Motorola L401 DECT 6.0 Digital Cordless...

1 Answer

Dsl hooked up first then phone. worked fine for a while now nothing on phone but internt works. why


It could be one of several issues. I'd first check and replace the DSL filter. These can get damaged during a thunderstorm, even if there is no direct lightning strike. (Some filters may be in the service box and should be replaced by the telephone company repair crew.) Next check your phone line at several jacks, including the service box connection, if you can. I like to use an old wired phone to check for dial tone; an old rotary phone is my preferred tool since it rarely fails. Not all phone services have an RJ-11 connection in the service box. In that case, you need to contact the phone company to test the service.

If you have a dial tone at the service box and not at other jacks, you'll need to check for damaged wires in your walls and jacks. The jacks are fairly easy to check. They either have screw terminals or keystones. For the screw terminals, you strip a new section of the broken conductor wire and place it under the appropriate screw. For keystones, you do not strip the wire; just push in the wire with a punch down tool. The tools are available at most hardware stores in the electrical section. See http://cablesupply.com/content/47-telephone-connections-and-rj11 for the wire color to terminal location. Your phone company will correct inside wiring issues for a fee.

If you do not have a dial tone at the service connection, your telephone provider will fix the problem for free. There is probably a damaged wire outside your home.

If your spare phone gets a dial tone, then the original phone has a problem. If it is a cordless phone, check that the base unit has power. Next check that the handset batteries are good. Replace the unit or have it serviced if the transmitters or receivers can't communicate.

I hope this helps.

Cindy Wells

Jun 21, 2015 | Office Equipment & Supplies

1 Answer

Why does my panasonic cordless home phone have the error message "check tell line?"


I like to use an old corded phone to diagnose telephone line problems. First though, try a new telephone cord between the base and the phone jack. (This can be obvious to some but I once saw a person swap a handset cord (the coiled cord) and an RJ-11 cable.)

Next plug a different phone into the jack. If it gets a dial tone, the KXTGA470B needs service. (If it is out of warranty, it may be better to replace it.) If the second phone does not get a dial tone, try the spare phone at a different jack if there is one. If the phone gets a dial tone at this jack, your wiring to the jack or inside it is faulty. I'd check the jack first, unscrew the faceplate and look at the back of the unit. There are two types of jacks. One has all of the conductor wires connect to screw terminals. If any wire is broken, strip the shielding from a bit more of the wire. Then wrap the wire under the appropriate screw. The other type of jack is a keystone. If a wire is loose, you'll need a punch-down tool (available at many hardware stores in the wiring section). Do not strip the wire, just press a new section into the correct point on the keystone. See http://www.lanshack.com/wire_phone_jack.aspx for the pin assignments.

If there isn't another phone line jack or there is no dial tone at another jack, find where your telephone service comes in. Open the box and look inside. If you are lucky, the service will have an RJ-11 connection. Plug in your test phone and check for dial tone. If there is still no dial tone, call your phone company and tell them to fix it. (I've had mice chew wires in underground service.) It will be a free repair. If there is a dial tone here, you've confirmed an inside wiring issue. One thing to check while you are at the box: since you have multiple jacks, check that all of the wires connect to the box. We had our service upgraded and they forgot to wire one jack to the new service box. (It was obvious when we went to the box; the wire was just floating behind the house's vinyl siding.)

Next consider your service type, if you have DSL with your phone service, check the filter. Some phone companies have these inside the home and you are responsible for it. Lightning strikes nearby can damage them and interrupt the phone line. Otherwise, since you didn't see any breaks in the wires when you inspected them, you may want a professional to check the wiring. It's possible to have one broken conductor within the shielding. (One way to test this is to swap the wires at the service box and the jack. Most RJ-11 lines are 4 or 6 wires. Two wires are needed for each line. Use the diagram I linked to above and physically connect the R2 and T2 lines to the R1 pins.) Some telephone companies will do indoor repairs for a fee.

If the service box doesn't have an RJ-11 connection or you have an outside DSL filter, ask them to send someone out to physically check the service. (Just because their computer says it is up, doesn't mean it is. I've seen it happen.)

I hope this helps.

Cindy Wells
(My preferred test phone is an old rotary unit. It never fails unlike some newer phones.)

Aug 01, 2014 | Panasonic KXTGA470B KX-TGA470B KX TGA470B...

2 Answers

I have an at&t 2wire 2701hg-b but i dont have at&t internet i have charter and i am not able to figure out how to get my internet to work with this router please help


att 2 wire is a Adsl Modem (Requires a telephone line jack to get the signals) but charter communication is a cable internet service (not DSL) , Requires a TV cable service for internet .
These two jacks differs and there working differs ..
Means : Att works with the username and password type of authentication but charter requires the MAC address of modem for authentication .
Therefore for a cable internet 2wire 2701hg-b modem cant be used . But yes in case charters has username and password authentication and works with the telephone jack in house then its possible to use the same modem.

Aug 19, 2011 | 2wire (2701HG-B) Wireless Router

1 Answer

Dsl wire disconnected


Hi,
If the wire is blue, or yellow in color , and it connector appears like a telephone jack , but a little bigger than the same..
One end of this cable would connect to the nextwork jack at the back of your computer , and the other end would connect to the DSL modem box that you have.

Thanks
Proton

Apr 30, 2009 | E-Machines eMachines Desktop PC

1 Answer

Phones Dead but DSL OK


A short inside the house should also disable the DSL service, but you can rule out this possibility by disconnecting the inside wiring from the outside wiring at the entrance box. If you still can't get a dial tone when you clip onto the incoming wires, then you need to contact your local phone company to have them find the problem and restore your phone service.
Good luck...and I hope this is helpfull!!

Jan 26, 2008 | Lands Phones

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