Question about LG KU990 Viewty

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Cannot connect my LG Viewty to the computer via the LG PC suite

I bought my new LG Viwety a couple days ago, and took some pictures. I want to put them onto my computer, so i decided to install the LG PC suite disk that comes with the phone.
I downloaded both; LG PC suite 2 and the DivX converter to try and make it work but it just wont. Whenever i open the programme and connect my phone (via USB connection), it shows up as connected fine. But then i select the 'contents' button to transfer picture files onto my computer, and the error message appears 'Fail to connect to the mobile handset, Please check the COM port and connect in idle screen. Due to the multifunction, despite idle screen, it can be failed to connect'
I have windows vista, and from looking round this site, it seems that the disk that comes with the phone does not work on vista. I just wondered whether there's anything else i can install or anything that would enable me to download files between my phone and computer..?
Or whether i did something wrong with the installation that could of caused this problem.

Thankks. (:

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  • 11 more comments 
  • Anonymous Apr 21, 2009

    Exactly the same problems you are having

  • feeapps Apr 21, 2009

    I am having exactly the same problems.

  • changunda Apr 22, 2009

    My LG can not conect with my computer, i have vista as well...when i try to connect it says that can not connect with the computer via the USB and Bluetooth.



    Please help!

  • maddydaddy Apr 27, 2009

    exact same and im using xp

  • Anonymous Apr 29, 2009

    i cant do mine either!!!

  • Anonymous May 01, 2009

    i have the same problem! LG seriosuly screwed this one up!

  • jenrlm May 02, 2009

    error says please check com port and connect in idle screen. Then says due to multifunction, despite idle screen it failed to connect

  • georgina 15 May 03, 2009

    I have exactly the same problme - can only download from pc to phone and not vice versa???

  • Anonymous May 06, 2009

    I have Vista too, and up until now I only just found out that the CD doesn't work with Vista. Which is stupid.

    Anyway a whlie ago, I downloaded a Bluetooth software that allowed me to transfer files from PC to my fone and vice-versa. It was really handy, I'm trying to look for it now online but I'm not sure which one to download (my brother installed it for me last time). So if you manage to get the Bluetooth software, you can upload/download files on and from your phone.

    LG really did muck it up this time. How annoying.

  • Anonymous May 10, 2009

    neither i!!!

  • amangill May 14, 2009

    I bought my new LG Viwety a couple days ago, and took some pictures. I want to put them onto my computer, so i decided to install the LG PC suite disk that comes with the phone.
    I downloaded both; LG PC suite 2 and the DivX converter to try and make it work but it just wont. Whenever i open the programme and connect my phone (via USB connection), it shows up as connected fine. But then i select the 'contents' button to transfer picture files onto my computer, and the error message appears 'Fail to connect to the mobile handset, Please check the COM port and connect in idle screen. Due to the multifunction, despite idle screen, it can be failed to connect'
    I have windows vista, and from looking round this site, it seems that the disk that comes with the phone does not work on vista. I just wondered whether there's anything else i can install or anything that would enable me to download files between my phone and computer..?
    Or whether i did something wrong with the installation that could of caused this problem.

  • Anonymous May 23, 2009

    same here. Worked fine at first, now suddenly that error.
    I don't get it. Nothing solves it. It's annoying.

  • mrxxx May 25, 2009

    When i connect my lg via the usb wire thing it doesn't come up, i mean it makes the noise so the computer obviously detects it, i've downloaded all the software from the cd i got with it and stuff i don't understand why it won't come up and it doesn't show on 'my computer' either its really bugging me i just want to put some pictures i've taken onto my laptop.

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Hey.. if u connect ur phone via usb, be sure that ur phone is in home screen, because if not, for example if you connect your phone and you're in your message menu then you will open some apps in your pc suite the message will appear saying 'Fail to connect to the mobile handset, Please check the COM port and connect in idle screen. Due to the multifunction, despite idle screen, it can be failed to connect' now try it by connecting the phone but in home screen mode.. gotcha buddy?? hope soo..

Posted on May 23, 2009

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You need to make sure nothing else is open on your phone for example your texts or something so the phone must be doing nothing else at the moment. Hope that helps !

Posted on Jun 29, 2009

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1 Answer

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Hi,
Visit this link to download the PC software for LG KU990.
If You want to be able to see the contents of your LG Viewty on your PC, you don't have to install the software. Here's a very simple solution to that
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