On the back of the refrigerator there will be a red wire going from the 12vdc connection block over to the heat riser tube and will plug into a thermal switch. The red wire will have a black sleeve on it which covers and inline diode. If you do not have 12 volts at that switch then the diode is bad and must be replaced. (It is a fire prevention safety device and must be installed on the refrigerator.) If you do have 12v at the input of the thermal switch but not at the output then the thermal switch has tripped and needs to be reset. Simply press the center reset button.
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