When I went to turn it on it has only a white screen-nothing else there, won't sync, I've tried the 5 ways to restore and there is nothing there.
Have you attempted to reset the ipod? It sounds more like a hardware issue, but a reset may still help. Just in case you are unfamiliar with how to perform a reset i have included step by step instructions below.
Last Modified: January 28, 2009
Old Article: 61705
Learn how to reset or restart iPod following a freeze.
Important: If your iPod is frozen or won't turn on, it may be because iPod is paused or the Hold switch is in the locked position. If so, a lock symbol appears on the screen. Slide the Hold switch to the unlocked position and check the screen.
If the iPod is connected to a computer and displays any of the following messages you should eject the iPod from within iTunes instead of resetting it:
Connected. Eject before disconnecting
Sync in Progress. Please wait...
Do not disconnect
If your iPod is frozen or won't turn on, the steps to reset it vary by model. You can easily tell which iPod model you have if you're not sure.
Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
If you are still unable to reset your iPod, use only one finger from one hand to press the Center (Select) button, and one finger from the other hand to press the Menu button.
if you can get it powered on at all with the reset, I would suggest restoring it using itunes. As before i've included the instructions below just incase you are insure on how to do this step.
How to restore iPod
(ARTICLE NUMBER HT1339)
Ensure that you have an active Internet connection as new versions of iTunes and iPod Software may need to be downloaded to your computer.
Download and install the latest version of iTunes if you do not already have it installed.
Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel and you will see information about your iPod appear in the Summary tab of the main iTunes windows.
Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download the latest iPod Software.
The 4 possible restore options are:
1: Restore - Restores with same iPod Software version already on iPod.
2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
3: Use Newest Version - Restores with the latest iPod Software available.
4: Restore and Update - Restores with the latest iPod Software available.
If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed,
iTunes will present one of two messages on screen with instructions specific to the iPod model you are restoring.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display.
It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.
Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to
name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
If none of these steps resolve your issue, you will probably want to contact a repair service dealer of your choice. Or replace the unit all together. I hope this does resolve your issue though. Good luck :)
Apr 24, 2009 |
Apple iPod classic 7th Generation