Hsm 225.2 jerks in & out 2-3cm and wont eat paper!

The HSM Securio B24 is a high-security paper shredder that is designed to shred sensitive documents into extremely small particles to protect against identity theft and other types of data breaches. It is capable of shredding up to 24 sheets of paper at a time and can also shred staples, paper clips, and credit cards.
To use the HSM Securio B24, you simply need to place your documents in the feed opening and push them through using the built-in handle or the manual feed. The shredder will then automatically shred the documents into small particles that are difficult to reconstruct.
The HSM Securio B24 also features an automatic start/stop function, which means that it will start shredding as soon as you insert your documents and stop when you are finished. It also has a reverse function that allows you to easily remove any shreds that may be stuck in the shredder.

For the ridiculous amount they cost, they should be guaranteed for life and have free repair. Try a power cycle, disconnect from the mains for 5 minutes. If that doesn't work, contact the maker by phone. 1 800-992-5279

Resets and Troubleshooting

https://www.google.com/search?q=hsm+securio+p36i+reset

HSM Shredder - HSM Securio P36i
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If you want to try to resolve the problem yourself I suggest you use their Customer Service to help answer your question: Online Service Portal HSM of America

http://www.hsm.us/service/online-service-portal/

check and mak sure the eye is not blocked this will happen more if you use a paper that has a sticky back

On most shredders ideal unjamming would be by trying the reverse, if that fails there's 2 options: 1 - opening the unit by removing screws (usually 5) and using small narrow flat screwdriver carefully clearing out all the stuck paper/cardboard from in between two rollers, but be carefull and make sure the power cord is NOT plugged into wall socket. 2 - without dissassembling the unit spray some WD-40 into the shredders feed opening and let that cardboard soak for a while. WD-40 will soak into cardboard and any stuck paper and will loosen it, you might need to spray couple of times allowing to soak in between sprays, but this definitely does the trick. Once sprayed 2-3 times allowing to soak for at least 10 minutes between sprays simply swich the shredder on and use reverse and all stuck paper should come out. Be advised after unit was cleared you must use some spray oil to protect the blades. Once oiled allow unit to run in reverse for at least 2 minutes, the swich it off. 15-20 minutes later your shredder will be good as new!! Hope this helps ;)

Does the machine even run in reverse???? Have you ever oiled the machine.???
Put some "shredder oil" onto the cutting blades while it is running in reverse then try running it forwards.
If you can hear the motor running but the cutting blades dont turn you will have to open it up to see what is broken.
For parts assistance you can contact Royal at 1-800-524-0799.

Thickness of papers is too much. Feed only 1-2 pages at a time.

To clear, pull paper back out. Run reverse, then forward, then feed 1 page at a time using a clean edge.

Try pouring some shredder oil into the throat where you normally insert the paper and run the machine in reverse.Put machine back into ready condition.
Put a piece of paper in the throat just enough so the machine should run but not all the way in so that the cutting mechanism catches the paper...all you want to do is make the machine run forwards but not actually be feeding in any paper.
If it wont even run in the forward direction you may have a pcb prob...give Royal a call at 1-800-524-0799 for parts assistance.

There are three things that cause this problem.
1. a gear is broken which will cause only one cylinder to rotate.
2. on the non-driven side (opposite side of the gears) there is a electromagnetic sensor that rotates with the shaft. It detects rotation and overload. If this is out of place or damaged it will cause this symptom.