Question about Motorola Mobility E815

6 Answers

White screen When I open my phone the screen turns white

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  • Anonymous Jan 08, 2008

    I have the same problem, all I want to do is learn how to replace the flex cable. I am pretty confident about the rest.

  • Anonymous Mar 11, 2008


    • To open my Motorola e815 q not pass the screen is black and does not want to leave the

    • And I want to fix it but I do not know how that is what has

  • ashhhh Mar 23, 2008

    i have a samsung, and i dropped it, and now the screan is bright white! it still works and every thing, but the screen is blank. i have tried to take out the battery, and many other things, it still wont work!

  • Anonymous Apr 25, 2008

    when my motorola q is powered it just shows a white screen..no home page and nothing else...just white.. i took out the battery and restarted..but it just shows white...

  • iam2fly93 Aug 01, 2008

    i have a t-mobile phone and when i turn on the phone the screen is white..and i cant see what im doing.

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I've tried to fix my motorola's ( v710's and e815's similar phone styles) that had the same problem with the flex cable. I have found that it's the inferior engineering of the phone that causes this phenomenon to occur. This happened to me when the hinge that attaches the display screen becomes worn due to normal use. It can become loose and then it stresses the area where this cable travels from the body of the phone thru the hinge up to the display. I am now on my 5th motorola.. after this one loses it's warranty I am not going with Motorola and instead getting an LG... those seem to hold up thru a 2 yr contract no problem...During my 2 yr contract I have gone thru 3 v710's and I am going on my 2nd e815... Too bad for this phone, when it works it's a wonderful phone.

Posted on May 29, 2008

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We took our cell phone to the mall to a store called Wireless Expressions II. They fixed the phone in about half an hour -- took it apart, replaced the flex cable, and tested it to make sure the phone worked ok. Total cost: $10.75 including tax. Can't beat that price on ebay, not to mention the time it would have taken me to do it myself. If you want to try them, their phone # is 850-671-1100.

Posted on Mar 08, 2008

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You can find the flex cable online at ebay. However, my opinion is that you should try to find a E815 or V710 that has a bad ESN or is somehow being sold for parts yet has a good LCD. That way you get the flex cable AND you get the chance to take apart the bad phone and get some practice. Plus you end up with parts for later problems. Good luck, I've been repairing these phones for a couple of years, you'll need some patience getting them apart.

Posted on Jan 24, 2008

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It is a flex cable issue.i had the same issue, did some research and found some people on ebay selling flex cables not too expensive, here is the link V710 e815 OEM Flex cable
Hope this helps.

Posted on Jan 22, 2008

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You may have a problem with your flex cable or dead pixels. Try and find a replacement flex cable. Most likely at any electronics store. If you have had your phone under 2 years (maybe 1) get a warranty replacement. Good luck.

Posted on Sep 11, 2007

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Your flex cable has most likely gone bad. If the phone is under 1 yr. old I would suggest have it repaired by a warranty repair facility. If you are going to try replacing yourself let me know, I will try to help w/ disassembly. Good luck.

Posted on Sep 11, 2007

  • Nicholas Burress
    Nicholas Burress Sep 13, 2007

    I'm not exactly sure how my solution is any different than the one you rated FAR better, but just to let you know you won't find a flex cable for a cellular phone at many electronics stores so good luck.

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The same thing happened to me before but my phone got wet.

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