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Whirlpool s/b/s refrigerator - water not evaporating on freezer side - collects & freezes under bottom food bin

In our Whirlpool side by side refrigerator / freezer Model ED25CQ, water drains in the freezer side under the lowest food bin where it collects and freezes. I have to break it up and remove it every few days. Three times, repairmen have cleared ice out of the drain behind the lowest bin and said that the heater which keeps the water from freezing when it goes into the drain and eventually into the evaporator under the refrigerator wasn't working properly. Each time, after a few weeks of working okay, the problem developed all over again.

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  • Wancha Sep 12, 2007

    Dear fishers,

    Thank you for replying to my problem and for the advice. I will let you know how it works out.

  • Anonymous Nov 12, 2007

    i have the exact problem....any resolution?

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Did any of the repairmen replace the heater which is at fault or did all three of them change it? If it has not been changed then I would suggest that it should be. If it continues to be a problem then you can get drainline heaters added to the system but you would need to talk to a fridge guy before they wasted a journey. The other possibility is that the front cover is not inside the drain pan or a leak in the drain pan, and if you have an icemaker you could even get water coming from further up the cabinet. Either way I would suggest picking your favourite of the three and tell them that the problem is unresolved. Most fridge guys offer some sort of warranty on work that they do. Hope this is of some help.

Posted on Sep 11, 2007

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Posted on Jan 02, 2017

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