hinges totally deformed, cannot close notebook Toshiba Satellite




Sunday, April 13, 2009

To whom it may of concern,


Herewith I have to bring forward my disappointment that after a day of work, I could not
close my notebook Toshiba Satellite P20 (Serial number: 74353716K; Part number:
PSP26L-0PPJ9; Made in China; with Windows XP Home Edition), because of an enormous
cracking noise. Screws and other little parts were jumping around. The hinges at the
backside of the casing were totally deformed; this may be caused by the outgoing flow of
the generated heat.

I therefore was obliged to left my notebook open and had to bring it to the shop were I have
bought it. They brought it to a center of repair in Jakarta, the costs of repair were quite high,
i.e., IDR 4.75 million and it took more than two months to have the job done and with no
warranty!

The main issue is that there is something seriously wrong with the management of the
generated heat. Here is a feature where one has obviously to deal with a wrong design of this
P20 model.

This is very sad, since this P20 is my workhorse and I am very happy with its specifications.
With this letter I hope to contribute to an improved design of the notebook Toshiba Satellite
P20.

Sincerely yours,

Adrian Venema

Jl. Cisatu I, no.1
(Ciumbuleuit)
40142 Bandung
Indonesia



e-mail: adrinnuha@bdg.centrin.net.id