Question about Rta International Patio Heater With Table

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Pilot light does not light when igniter is pushed even though I can see a spark from the igniter. I can also hear the gas running.

I have an RTA International Patio Heater that will not light. I can see the spark when I push the igniter button with the pilot pushed in. The pilot light does not light, even after holding it for several minutes. I can hear gas coming up. I have lit it twice by turning the gas on full and sticking a lighter up into the heat area. Not a safe way to do it. What is wrong and how do I fix it?

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  • kmartin22 May 16, 2009

    "Pilot light does not light when igniter is pushed even though I can
    see a spark from the igniter. I can also hear the gas running."



6 Suggested Answers

  • 2 Answers

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Posted on Jan 02, 2017

  • 135 Answers

SOURCE: Pilot light can light and stay lit if I hold it

You have a possibility of two problems;
First:You need to check the pilot, when you areholding the pilot knob in, is the pilot flame covering the top of the thermocouple-the metal rod that is near the pilot, it will have a copper tube or maybe 2 wires, running back to the main gas valve. If the flame is covering the top 1/8" of the rod, it is ok. (For Now)
If the above checks out ok, now we move to the "Tip Sensor", this sensor is usually bebind the screen near the pilot knob. It has two wires running to it, the sensor is about the size of a dallor coin, inside this sensor is a metal ball, that makes contact with the two contacts inside the sensor, while the heater is standing upright, if the heater tips over, the ball moves and breaks the contacts in the sensor, shutting off the heater. This is a safety switch in case the heater tips over, sometimes the contacts in the sensor get dirty, try tapping the switch, basicly getting the ball to move around,then try it.
The final step - "Trouble Shooting purpose only", take the two wires coming to the sensor, cut them about 2" away from the sensor, and twist them together, then try it, if it works, the sensor is bad, take the sensor out, and shake it for awhile, then put it back in, rewire it to original wiring, if it still doesn't work, you will have to replace the sensor, contact the manufacture.
Please rate me, if this has been helpful, it keeps us keep on trying to help, LOL.
Contact me back if you have anymore questions.
Paul Gibson

Posted on May 15, 2010

  • 8 Answers

SOURCE: Patio Heater pilot lights won't stay lit

crappy pilot flame (not properly heating the thermocouple), bad thermocouple, thermocouple loose where it screws into the pilot safety valve, bad safety valve magnet.

One or more of those is the problem.

Oh...there is also a saftey case it tips over. It will also cause the pilot to not stay lit (if the switch or wires that go to i are faulty)

Posted on Jun 18, 2008

  • 1723 Answers

SOURCE: Patio Heater

The pilot light has to heat up the thermocouple. Is the thermocouple in the flame? If so, the them. could be bad. Replace

Posted on Jul 02, 2009

  • 185 Answers

SOURCE: I have an RTA International

Gas Valves are not meant to be repaired only replaced. So I would have them replace the part and have them warranty there work. If the heater is very old and the replacement part is going to be half the cost of a new one You might want to put that Money on a new one and get a New manufactures warranty in the deal. Just another point of view....... Hope this helps

Posted on Feb 07, 2011

  • 3 Answers

SOURCE: outdoor patio heater won't stay lit

I have a Charmglow Patio Heater Model SRPH02, it needed a Thermocouple and searching the net was hard to find an ariginal part, but here it is, call 1-866-814-0585 $3.95 +6.00 shipping the original part.

Posted on Jun 17, 2011

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Napoleon PTH10PSS Infra-Red Patio Heater

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Jun 29, 2009 | Napoleon PTH10PSS Infra-Red Patio Heater

2 Answers

Bosch water wizard 600 pilot light out

First check your gas supply, gas in bottle or lines? I know, this is basic & I'm not having a shot at you, but you'd be surprised at how many times it gets overlooked.

If you do still have gas supply, evident by that low hiss when you hold the pilot feeder button in (you might have to lean in close to hear it), then you need to check that the piezo is working. This is the bit which produces the spark to ignite your pilot. You will be able to see it sparking at the pilot outlet when you push the button (if you're looking in the right spot).

Ok, you have gas & a working spark? Not sure which buttons to press?

You mentioned the manual no longer being in a helpful you know which of the 4 buttons, 2 taps, 1 slide control & 1 dial do what?
Well just in case, here we go in simple form... first button on the left is the pilot feeder (lets gas through the pilot), second button from the left is the 'ON' button, third from left is the 'OFF' button & the fourth from the left is the piezo ignite button (gives you that much needed spark!). The slide controls your flame (how much gas gets fed to it). The dial, below the pushbuttons & slide, controls how much water flows through the system which then helps regulate the heat. Make sure the taps on your gas & water lines to the unit are on. There you go...2 taps = gas & water supply, 4 buttons = pilot gas, on, off, piezo (spark), 1 slider = gas/flame control, 1 dial = water flow control.

Ok let's see if we can light it! Water & gas supply turned on, slider set about 25% from left, dial set roughly in the middle, push in button 1 (1st from left) & hold in for about 10 seconds, you should hear a very faint hiss from pilot area. Yes? OK, keep holding button 1 in & press & release button 4 several times until pilot lights, you may not see a difference but if you can't see it and it does light you will hear the faint hiss change to a soft fluttering sound as the flame consumes the gas. Still OK? if so then the next step is to push in button 2 quite firmly & then release button1 as well. If all works as planned you will shortly have hot water supply restored.

If the above has not worked then your hot water service may just need a service to clean everything up & maybe replace a few worn or excessively corroded parts. Otherwise ,if there are no blockages in supply lines etc, then it may be time to replace it.

You neglected to say how long you've had it.

Cheers, hope this has helped.


Feb 18, 2009 | Water Heaters

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