Question about Canon EF-S 17-55 f/2.8 IS USM Lens

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My 17-55 lens sent to Canon Canada for repair of I.S. 2 mo later got it back, worked for one week. Now the IS has an electrical short..rapidly clicking , can't use the lens, won't turn off unless I remove the battery from the 50D. Should I wait 2 mo more again, or take it to a local shop? Need the unit.

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  • proshot May 12, 2009

    I love this lens, but I have the same problem.

    On my 30D: A) There is a switching sound in the lens, and the aperture figures in the LCD, according to the switching, go back and forth from 00 to the desired setting. B) The IS only works sometimes. C) When I attach the lens to my 50D the camera refuses to turn on.

    I have a 7 year Mack warranty, but it seems they are not happy to repair it, as it takes long for them to respond to me.

    John Banman, BELIZE.

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  • 57 Answers

I suspect the part must have been on order from Japan for the repair to take that long. If you are confident the lens is the source of clicking/failure then I would suggest sending it back. I'm sure the repair warranty would ensure a speedier return than the first time.

Posted on Apr 13, 2009

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1 Answer

I dropped the camers and the lens wouldn;t go back in and gave it a little push and now it won't come back out . The shutter is half open. Will I be able to get it mended


Anything can be fixed but at this point the cost of repair would exceed the value of a new camera. If this camera were in Canada the shipping and repair estimate would cost you $100.00 Canadian.

Add the cost of repair less the estimate and you most probably are looking at about $160.00 Canadian.

Short answer most often after a drop like this and the lens gets stuck it's not worth fixing them.

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Like all electronics, water is it's worst enemy so even by drying it (which is commendable) you still may have traces of water somewhere on the circuit board. We all know water is conductive, so if some solder tracks were shorted there can be a problem there or if the water has corroded through a solder track the circuit fails. There are numerous chips in the camera that are super tiny so even the slightest water can damage them.

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It most likely was a short in the repaired lens that caused the sensor to go bad over time.

I have been shooting with Canon cameras and lenses for many years and I do not always turn off power before switching lenses. It is not a big deal.

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Assuming the battery has a full charge, take a peek at the batt and camera contacts to make sure they're clean. If dirty, you can use an eraser to gently clean the contacts. If it still doesn't function, have a camera repair shop provide a quote for repair. Then you can decide whether or not to purchase a new body.

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1 Answer

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I emailed Canon and they replied to send it to them and if it was a malfunction with the camera they would repaired it free of charge. I sent the camera to Canon ( Canada) and 2 weeks later they sent me a new S5 IS because the faulty ccd image board was on back order. I am very happy with Canon and would continue to purchase Canon products because of their customer service ....they seem to stand by their products.

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Dear Carol484:

The autofocus mechanism in your camera and lens is very complicated and can get out of "calibration" causing AF problems. Of course there are external factors that can cause this as well (dust, moisture, shock, etc). In Africa these external factors may come more into play than usual.

Of course the first and obvious remedies to try includes such things as:

1. Cycling your AF/MF a couple of times (switch it back and
forth a few times to see if it helps)
2. Removing your lens from the camera body and cleaning the
metal contacts there (preferably with an electrical contact
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3. Performing a hard reset on your camera (Resetting the set-
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If none of these help, use your Manual Focus until you can have the lens sent into a Canon Service Center for calibration and possible repair. Good luck.


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