Question about Leisure HOMEPRIDE Electric Fireplace Heater w/ Remote

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Soot on glass,outside vent and on walls of fireplace

My gas fireplace is blowing out black soot on the glass, walls and on outside vent. I have tried to clean it and it looks great however in 10 mins it is back and all over the fireplace.

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  • 92 Answers

You have a problem with combustion.unit is not burning properly you should turn unit off and call a pro the life you save may be your own

Posted on Apr 13, 2009

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1 Answer

Why gas log fireplace releasing black soot


Logs are likely not placed properly on the burner. Option two is if they are a vented gas log soot is normal, but only on vented sets. Unvented Logs will be soot free. Soot is a sure sign of Carbon Monoxide. Install a detector if you do not have one.

Dec 30, 2012 | Desa International Heating & Cooling

1 Answer

Gas fireplace wont stay lit- it is a sealed unit so can taccess the pilot or gas holes in the logs. is it safe to remove glass panel?


Yes, removing the glass is safe, if you do it carefully, so as not to break it. Put it well out of your way, after removing it. In fact, removing it is the only way to access and service the Pilot Assembly and the Burners.

If the pilot won't stay lit, there are several things that can cause this on a Direct Vent Gas Fireplace:
  • The direct vent on the outside of the house is block or clogged.
  • Wind is blowing back through the direct vent, blowing out the pilot.
  • Low gas pressure
  • A dirty pilot.
  • The thermocouple and/or Thermopile (part of the pilot assembly) has failed.
If you can provide me with the make and model number of your gas fireplace, I may be able to furnish you with an Owners Manual, that will help you to continue to troubleshoot the problem.

Hope this helped you.

Apr 29, 2011 | Heating & Cooling

1 Answer

I have a black soot on all my walls through the whole house especially the exterior walls. I believe it is caused by my propane fireplace. Im not sure if it is not ventilating properly or what the problem...


Is a Vented or Vent-free gas fireplace? I really suspect it's Vent-free (ventless) as a vented unit, unless the direct vent is clogged exhaust everything, including 85% of the heat out side.

Here are the things that will cause a Vent-free Gas Fireplace to soot.

  • Not having the fireplace cleaned and serviced, at least annually by a qualified technician.
  • Misplaced logs that impinge the main burner flames.
  • Running a ceiling fan at the wrong speed and in the wrong direction while fireplace is burning.
  • Burning scented candles while burning the fireplace.
  • Low Gas Pressure to the burner.
Here are the solutions to the above listed causes:

  • Have the fireplace cleaned and serviced.
  • Check your Owners Manual concerning the proper placement of each log,
  • Run the ceiling fan Counter Clockwise and at the slowest speed. The fan on the side of the switch should be in the UP position for Winter and Down for Summer.
  • Scented candles soot any way. Add the warm moist heat of the Gas Fireplace and they'll soot 50 times worse. The scent is not natural, it has an alcohol base like after shave & cologne. Stop burning scented candles. It has been proven that they greatly contribute to indoor air pollution.
  • Low gas pressure causes incomplete combustion, which causes the burner to soot. Have it checked by your propane provider.
Based on my 15 years in the hearth and home business and having sold and installed hundreds of these appliances, I am will to bet, it's a cleaning and servicing issue or misplaced logs.

Hope this helps you solve your sooting problem. I woud really like to know how it works out for you.
Please let me know at americanhearthandhome1@yahoo.com

Thanks ... Rich

Feb 16, 2011 | Heating & Cooling

1 Answer

My propane fireplace has recently began to produce black soot that is coming out of the fireplace and covering the walls and ceiling. This has never been a problem in the past and I really need to know...


Hi, sounds like you could have an obstruction. Check the entire stack for bird nesting materials or debris. The propane, when it burns, should not produce any soot. My guess is that something else is burning in your chimney stack and if it is blocked, it will come into you room. Once you remove the debris, you should attach some wire mesh around the exit to avoid any heat seeking animals from nesting again. Hope this helps.

Dec 21, 2010 | Napoleon 36" Zero Clearance Top/Rear Vent...

1 Answer

I also deal with soot everywhere. I have propane. We do have a chimney that we vent when using. Still soot.


Soot is a sign of too much gas and not enough air. Have your propane supplier make proper addjustments.

May 14, 2010 | Napoleon 36" Zero Clearance Top/Rear Vent...

1 Answer

I have a wood burning fireplace and we installed an insert. I have black all over my walls and windows as well it seems statically attracts to the studs in the walls of other rooms and plastic objects. ...


Wood produces soot which contains , carbon , carbon carries a charge , unlike charges attract.

Could try a good quality De-Ioniser to reduce static in your environment ?

Oct 17, 2009 | Napoleon 36" Zero Clearance Top/Rear Vent...

3 Answers

Black soot on glass and black smoke comes out


Remove the burner and clean all holes ,typically at the end of the burner is a cheep sheet metal valve.This valve adjusts the air to gas mixture by rotating it to increase or decrease the combustible air intake.Air must be sucked into the burner as natural gas is injected into it, this makes for a clean flame,The flame should be blue with small yellow tips.If the flame is long and yellow and sooty increase the air intake on the burner valve.

Jan 26, 2009 | Napoleon 36" Zero Clearance Top/Rear Vent...

1 Answer

Black sot from vent free gas fireplace


Thanks for your question,
your problem is either impingement on your log set, or a product of incomplete combustion, if you notice soot on your logs, then you will need to take them out, clean them, and reinstall them as to not have the flame touching them, you will need to clean the burners as well, make sure nothing is laying across the burners, as this too will cause sooting, as far as incomplete combustion, was this model a natural gas converted to propane or the other way around ? if so who ever converted it, did they adjust the gas valve according to specs? improper adjustment will cause sooting or hooking up a natural gas unit to propane will do this too, I will recommend using (Rutland White Off) to remove any soot from your glass, it works fantastic for this ! any ace hardware will carry it, please do not use windex or any other cleaner on the glass as it will more than likely leave a rainbow affect on your glass once the glass heats up, hope this was helpful to ya, please rate this solution, thanks agai
mr.grzz

Jan 25, 2009 | Leisure HOMEPRIDE Electric Fireplace...

2 Answers

We have propane fire place an recently when we use it it is getting a black suit all over the fire place. my step dad thinks it is not burning hot enough but we dont know what the problem is.


Thanks for your Question,
Black soot is the by product of incomplete combustion, with Propane you will get alot more soot than with Natural gas, you need to look at how the flame are hitting your log set, if you have alot of soot on them you will need to reposition them as to not let the flame impinge on them causing the sooting affect, you will also need to check the burner for any type of blockage on them, clear off any thing that is on them, also you will need to check your venting for any blockage, I would also recommened you use a product called (rutland white off) it is a fantastic cleaner for fireplace glass, please do not use windex or cleaners of that type as they will cause a rainbow affect on the glass after heating to a certian point, hope this was helpful to ya, please rate this and let us know how we did, thanks again,
mr.grzz

Jan 25, 2009 | Desa International Wall/Window Air...

1 Answer

Light soot around propane fireplace vent


burners burning yellow , in complete combustion , blocked air ways to burner , it needs a service soon as poss

Dec 22, 2008 | Empire DV-215 Direct Vent Natural Gas...

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