Question about Apple Computers & Internet
4/12/09 2:30 cdt My problem is almost the same---only mine is worse---I have a blue screen with icons--the mouse cursor has no effect on any of the icons--won't open, won't move. By going ot the menu bar at the top with the cursor, all the commands in the menu bar work--I click GO then COMPUTER (or one of the others under GO) then DESKTOP and a window opens with all of the desktop icons available and they all work. I can use any application in my Applications folder but ONLY ONE app at a time--cannot open two apps at the same time (ie., Firefox and AppleWorks word processor)--can burn a music CD ok--am not able to use items from SYSTEM PREFERENCES such as desktop, screensaver, dock, et al. All this happened out of the blue--I booted up 2 evenings ago and got the dead blue desktop. Called AppleCare (my AppleCare policy expirred 3/19/09)--they said to unplug all, wait at least 15 min, then reboot---and if didn't fix , take it to Apple Store for free diagnosis (that'll have to be tomorrow). No help. A friend sent me this web page--I REPAIRED PERMISSIONS and VERIFIED VOLUME but still no response on the desktop. Help, please......
I would recommend to back up your important files from the machine, to a usb hard drive for example, then format and reload your Mac OS.
This page has instructions on reinstalling your mac operating system
Let me know how it goes.
Posted on Apr 12, 2009
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Posted on Jan 02, 2017
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