Question about HP Photosmart R707 Digital Camera

4 Answers

Stuck camera lense

I have an HP r707 and am having trouble with it. When I turned the camera off on the last use the lense did not retract all the way in and now when I turn the camera on, it comes on for about 5 seconds and then the camera shuts off on its own. The lense is still out. Can you help?

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  • Jadesykes Sep 19, 2007

    Just an FYI, I contacted HP customer service and was walked throught the reset application. It didn't work so I was advised to do an upgrade since my camera was not under warranty. I have had my camera also for 2 years. If you purchased the warranty (in which I would highly advise for future major purchases)HP will replace the camera. They offered me an upgrade. As far as purchasing a new $50 battery, I don't think that is the problem. I just replaced a lost battery about 4 months ago. I really believe it's a defect in the camera since we all are having the same problem. I will try taking the battery out of the camera for a couple of weeks and see if that works. In the mean time, I am in the market for a new camera.

  • nsapone Dec 23, 2007

    Guess what? Another HP707 with a stuck lense. Don't waste as much time as I did researching a fix and don't buy another battery. Talked to the HP tech today and found my only option for this 2 year old camera was to replace it with a new HP camera. They quoted me on 5 cameras and all were available cheaper on the internet at reputable sites (same story as noted below). Sounds like there is a systemic problem with the R707 and HP won't step up here. No problem - looks like it will be a Sony next time.

  • hymontakia Oct 29, 2008

    I have an Hp camera i dont have the camera in front of me right now so i dont know what one it is. i had the camera for a week and the lense got stuck all of a sudden. I try to get it fixed but the said it was a defect with the camera and that I should get my money back. the company dont want to give you a new camera or a refund but they want you to buy a new camera from them.

  • Anonymous Nov 22, 2008

    Your camera sucks



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I have the same problem. My camera was supplied by HP to compensate for their headoffice calls being routed to our private number all holiday weekend 2 years ago! It looks like there's made to expire after 2 years! Saw on another site that there's an unreplaceable battery somewhere inside which means the camera packs up when it dies. Bought a Fuji for Xmas

Posted on Dec 30, 2007


Hey it's me again. The "Guest" with the same problem. I talked to an HP technician yesterday and I found out the problem had to do with the internal hardware (indicated by the camera's lack of response after removing the battery, hooking it up to the AC Adapter, and preforming a power reset). And since my warranty expired, there was nothing HP could do for me but let me upgrade to a refurbished camera. They gave me a list of 4 cameras and the prices for them. I looked them all up on Amazon and all 4 of them were offered by Amazon sellers for cheaper prices. So I say no thanks to that refurbished camera. I think I'll just go buy a brand new one. Whatevs. I guess it was an okay camera for the 2 years I got to use it.

Posted on Sep 21, 2007


I'm having the same EXACT problem! I've tried resetting it, taking out the battery, keeping it on the adapter... but NOTHING seems to work. And I've only had this camera for about 2 years!! :[ I guess now, the only way to solve this problem would be to either buy a new $50 battery (I'd do this but what if a new battery didn't solve the problem... what a waste that would be) or buy a new camera.

Posted on Sep 19, 2007

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Not sure if this is the same as I had, but have you tried turning the camera off and removing the battery for a while & then start over again ?

Posted on Sep 15, 2007

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Try this first
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get the adapter plug it in,, in the camera that little hole next to the usb,,, just like u will charge the battery, then turn the camera on,, just your camera lens will be back to normal,, hope i helped ya out.

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While turning in off softely press the lense in and out a couple of times. The lense would retract. If not fully, but most of the way, push the lense a little harder in until completely retract. If you turn it on, I should work fine. The reason the lense does not retract is most likely some dust in there somewhere. If it did not help, you would have to open the lense and clean it and close the lense.

I hope it helps,

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