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Mp3 failing to connect to the PC

I have a sony NE-w005 and everytime i plug it in to the usb port the pc gives the 3 chime signal of 'device failed to connect' how do i connect it? i have installed hardwarre through the pc aswell

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Re: mp3 failing to connect to the PC

This has happened to me before too... try using one of the other AV line ins in your hard drive- sometimes one of them just doesnt agree with your player

Posted on Dec 18, 2009

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Not connet on computer

Hi, Sony NWZB133F MP3 Player not recognized by the computer

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from
- Run the hotfix.

For MAC users, see Sony NWZB133F MP3 Player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.

SOLUTION 2 - Refresh the driver

STEP 1 - Connect the Sony NWZB133F MP3 Player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
2. Click Device Manager on the left pane.

NOTE: Sony NWZB133F MP3 Player can connect to your computer in MSC or MTP mode. Exceptions are Sony NWZB133F MP3 Player Connect and Sony NWZB133F MP3 Player Express which only use MTP mode. MTP mode is the recommended and default method for Sony NWZB133F MP3 Player when used with Windows OS.

The Sony NWZB133F MP3 Player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.

STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

Have a nice day....

Feb 22, 2011 | Sony NWZB133F MP3 Player

1 Answer

My pc window can not recognize mp3 player


Connect your Sansa MP3 player to more than one USB port on your computer. Ensure that your computer USB port is not corrupt or disabled by testing at least two available ports. This is especially useful when you possess no other USB-based equipment.

Inspect your USB ports' status to ensure they are enabled on your computer. Right-click "My Computer" and launch "Properties" to verify the availability of such connections. Select "Device Manager" from the Hardware tab and click the "Universal Serial Bus Controllers" from the list shown. If a red "X" is shown, the USB ports are disabled.

Ensure your computer is updated by clicking "Start" and launching "Windows Update" from the Programs menu. Alternatively, inspect your USB port connectivity through your motherboard BIOS settings. Note that BIOS access and settings varies by mother board manufacturer.

Scan your computer for new hardware changes. From the Device manager, click the "Action" menu and select "Scan for hardware changes" while your Sansa MP3 player is connected. Allow your computer to attempt to find any physical component recently added in the event it failed to previously detect it.

Connect your Sansa player to a different computer. Test the connection on a different system's USB port to verify that the Sansa device's own connection has not been damaged. Inspect the USB ports on the computer in question as well to eliminate the possibility of both systems having problematic USB ports.

Change your Sansa MP3 player's USB plug. Sometimes the head of the plug may lose contact with the appropriate circuits. Obtain a secondary USB port at your local retail store and test it on an updated computer system.

Nov 14, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Sony mp3 player won't charge using any usb port in my computer. Mp3 port is loose...took apart, don't see y it's loose

Possible reason could be frequent use would have damaged the port connectivity, If there is another usb port use them or else you can clean them to se it this works. if not try to fix a USB extender which can be procured from any PC harware shop that might sometimes give a good connection , thre after do not remove this connector but use the extender port.Check to also see if your USB drivers can be reinstalled, check though the device manager/ ports. Helpful? Good day.

Jul 05, 2010 | Sony NW-A605 (512MB) MP3 Player

1 Answer


Support for NWZE436F on this site:

Failing hardware installation occurs in XP Operating System see next solution:

Go to FAQ and Solutions and fill in the box 'Type your question here' the phrase "hardware installation" . Next click the arrow to search the knowledge base: select the first topic Error: Problem occured during the hardware installation.

Follow the steps in this page to set the USB connection.

Oct 05, 2009 | Sony NWZ-E436F MP3 Player

2 Answers

Usb device not recognized !!

Dear its ur pc usb port problem. so don't worry about ur pen drive. if u change ur usb port then it become ok to ur pc. thanks

Aug 08, 2009 | Transcend T.sonic 610 MP3 Player

4 Answers


I had the same problem... did you realize which the solution was?

Dec 25, 2008 | Sony NWZB135F MP3 Player

2 Answers

MWZ-S615F will not charge or connect

I'm sure it's the cable that's not functioning properly. Mine started doing the same thing and after wiggling and adjusting the cable inside the MP3 itself, the computer finally recognized it and I was free to charge and add music. Also you can try to connect it to a different USB port on your computer. The beeps however are news to me, unless I just never noticed. One piece of advice is to never let the MP3 battery die, because after I let it happen mine began to experience more severe problems.

Oct 15, 2008 | Sony NWZ-S615F Walkman Video MP3 Player

1 Answer

Sansa c240

Sansa c200 series – Computer/OS Not Recognizing
Connect the device to the PC in MSC Mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
If that fails, unplug the Sansa from the computer. Uninstall all the Sansa software in the add/remove programs section of Control Panel. Reinstall the clean version of the software from Sandisk’s website – make sure you get the files for the c200 series. Then replug the Sansa and try again. The root of the problem is that Sansa has one set of drivers and Windows has another. If you plug the mp3 player into the computer before installing the Sansa drivers, the Windows drivers will trump the Sansa’s.
Here is a helpful link from Sandisk on the problem with extra information on Vista operating systems:

-Tha Mp3 Doctor

Jul 29, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

INOVIX IMP-1112 MP3 crashing my computer.

sounds like bad news - if the flash (update to firmware) failed during update, the item is more than likely dead. Warranty return possible? Can you try another usb device on that same pc? just to verify the usb ports are working properly and supplying proper power to the devices.

Aug 26, 2007 | Inovix iMP-20 MP3 Player

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