Question about Panasonic NV-GS17 Mini DV Digital Camcorder

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I would like to complain about the service I have received from 'Video Tech' your main contractor in the UK for repairs to video cameras. Problem: cable connecting LCD on Panasonic NV-GS200 to camera has severed. Camera functions normally in all other respects. I contacted Video Tech on recommendation of your service department to find out the cost of replacing the cable. I would prefer to purchase the cable and fit it myself but because it requires dismantling the camera you do not supply the part. I explained to Video Tech what was wrong with my camera and was told what the process was for getting the repair done: Send camera plus cheque for £40-25 and we will estimate the cost of repair. If you decline to go ahead we get to keep the £40-25. When I asked what the £40-25 was for I was told it was to prepare an estimate and that was Company policy. When I explained that I simply wanted to know what the cost of replacing the cable was which did not require taking the camera apart and searching for a fault and that it was inappropriate to charge a non-refundable fee in advance of carrying out the work, it made no difference. I am not asking them to tell me what is wrong with my camera, its as plain as the nose on your face; the broken cable is visible. This is surely a good way of getting customers backs up. I would have thought that in the current economic climate you would want to woo your customers rather than encourage them to go elsewhere eg to Sony!. Perhaps someone would like to comment on my experience and maybe put some pressure on Video Tech to offer a better service to customers. PS. I had a repair done at Video Tech about a year ago costing £160-00 so I suspect that I am in for a large bill for what is a minor repair taking about 30 minutes. I don't get to know the final bill until I have parted with my £40-25 even though a price for such a straight forward repair could have been given there and then over the phone. If I am speaking to the wrong person could you please re-direct this to the right person, thankyou. Brian Barringer

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Repair services that charge an estimate fee obviously have an unusually high refusal rate due to - you guessed it - high repair prices. Avoid any repair service that charges an estimate fee. We are a US family owned independent repair business of 28 years and have NEVER charged an estimate fee. We continue to have as much work as we want - and more ! That part is called the LCD hinge w/flex circuit and costs about $46 USD ( 31 GBP ) and would take 30 minutes to install. Our standard repair charge for that job is $65 ( 45 GBP ) labor. Find an independent repair shop online locally with a good reputation.

Posted on Apr 12, 2009

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black_arrow.gif tel: 0207 580 1785
black_arrow.gif Email:digitaltoneuk@aol.com
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black_arrow.gif web:www.cameraclinic.co.uk7 miles

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