Question about Genius VideoCAM Trek Webcam

1 Answer

I have used Genius VideoCam Trek for 2/3 years but now have a problem that I am unsure if Webcam problem or something else. At first I thought it was a 'Skype' problem as when on video call my video was seen by those who I was calling but when they put their webcam on usually within a minute or so but sometimes longer my screen would freeze, sometimes hear a clicking sound then monitor would go blank. There was still power to the monitor and the computer remained running. However now think it has nothing to do with Skype as when I open just the webcam (skype not running) and try to adjust size of picture the same problem occurs. I would have thought that if a webcam fault this problem would occur when I show my video to others but it does not. What else can it be if not the webcam. I have updated the driver and tried re-installing. I had a new motherboard, graphics card and RAM put into the computer but this did not help

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  • mab2419 Apr 12, 2009

    I have done as you suggested a number of times but I am sure it is no a Skype issue as when nothing is running and I open the web cam all is okay until I try to adjust the size of the picture using the up and down arrows. This has the same effect so that tells me that Skype is not the problem. Have tried on messenger and recieved video though picture was very poor quality and very slow but screen did not feeze or blank out. Do you know if incoming video uses anything of the Genius Videocam software on MY computer? If not then it must be something other than the webcam.

  • mab2419 Apr 12, 2009

    Ok thanks.

    Not have access to another computer so will buy a new Webcam tomorrow and try that though I am not too hopeful.

  • mab2419 Apr 13, 2009

    The problem has been resolved. As I thought logic tells one that it is not a faulty webcam but I bought a new webcam today and tried that. Same problem. I went back to the shop with my computer and spoke directly with a technician. The problem he found was due to the frames per second (fps) that my monitor could recieve. He right clicked on Desktop > properties > settings > advanced . monitor > and changed the settings from 60fps to 85fps.



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1 Answer

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  • Master
  • 3,614 Answers

Hi there,

Try to completely uninstall/install again the skype and the cam driver.
try to plug it into a different USB port.
aslo do test the camera on other messenger like YM.

L:et me know, and update me for further assistance.

micro

Posted on Apr 12, 2009

  • 1 more comment 
  • micromaster
    micromaster Apr 12, 2009

    Do you know if incoming video uses anything of the Genius Videocam software on MY computer? If not then it must be something other than the webcam.

    No. we have to do a series of testing. try to use a different web cam, or try to use your cam into a different pc.

    let me know here again.

    thanks


  • micromaster
    micromaster Apr 12, 2009

    I see... it s okay just update me more again here..




  • micromaster
    micromaster Apr 13, 2009

    good to hear that. that was i thought earlier but you have said that you already adjusted it. anyway is good to know it ok now.,




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SOURCE: Skype shows "you microphone is really quiet"

Set up Audio example

Laptop x webcam/mic x Vista x Skype
If you have an earlier OS, you may have to access your hardware from the Control Panel.

TEST SPEAKERS
Right click on speaker icon in System Tray
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
To set required mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click OK
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays
Restart computer
CONFIGURE TO SKYPE
Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/


Start Skype.
On the Tools menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Set your speakers as default.
Select your webcam as the default microphone.
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
Select your webcam as the default.
Click Save
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
http://support.skype.com (http://support.skype.com)

Posted on Dec 16, 2009

Testimonial: "Thanks. Useful for future."

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SOURCE: I lost my cd installer,

You can find the drivers you need for installation of your webcam at http://www.nodevice.com/driver/company/Genius.html

Posted on Jan 17, 2011

yooperbud
  • 8637 Answers

SOURCE: Necesito driver para webCam Trek para windows

To Download Genius Camera Drivers, copy this site and paste it in your web browser and press enter to go to the site that has your camera drivers.

http://nodevice.com/driver/company/Genius.html

Then scroll down to the drivers and select the model and operating system.
Then click on the DOWNLOAD

After you get the driver downloaded do this:

Disconnect the Camera from the USB port and reinstall the CD or Downloaded software program. When the program asks you to connect the camera to the USB port, do so and it should work.
Then to use it on the Web, do this.

Web Camera's have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:
After downloading and installing Skype

http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/

set it up as follows:
Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
Then click on the Video Settings.
The camera, if Installed Properly, it will come up and show a video picture.
Then, on the bottom of the page click save.
The camera and audio should function properly. Your friends and Family will now be able to see and hear you.

B. Yahoo Setup:
After downloading and installing Yahoo Messenger

http://www.soft32.com/download_30.HTML

set it up as follows:
Go to Messenger at the top left and click on it.
Next go down to Preferences and click on it.
Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
Next go to the Test Audio section and (in blue writing) click on "Open the call setup assistant" and follow the instructions on the left window.

C. Windows Live Messenger:

http://download.live.com/Messenger

After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar".
Next go to the Menu Bar on right side, click on " "Action."
Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions.
NOTE: Your audio and video should work. Enjoy.
When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.

D. AIM (AOL) Messenger:

http://dashboard.aim.com/aim

On the VIM sign-in window click on Edit.
Then click on Settings Enhanced IM.
Next click on Enhanced IM.
Then click on Audio Video.
The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera
The audio and camera should function now.
Additional information to use with VIM settings.
Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently
Participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM
Conversation before running setup. Would you like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working
Properly. Follow the on-screen prompts.
Notes:
The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button.
The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly.
Follow the on-screen prompts.
images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the
Picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends.
Hope this helps. Bud

Posted on Feb 10, 2011

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