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Began ATT's recommended 'migration'/upgrade/want to reverse

I began the migration on an off-site computer and immediately regretted it. The web interface is not at all user friendly to a non-techie.

I have not yet migrated the various extra email accounts I have and can still access them through webmail Bellsouth as always--from an off-site computer.

At home, I cannot access any internet at all--including my preferred Firefox--until I update the modem. Also discovered that the ATT upgrade will require Internet Explorer only access.

HOW can I 'undo'' or reverse this upgrade?

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  • GooSeSmith May 11, 2010

    You seem to be leaving alot of details out like why you began the migration or why was their reason for you to. Can you give more details about the modem ? Is it a DSL, dail-up or cable modem? What operation system are you running? What all was upgraded? When you refer to webmail are you talking about going to a web page in internet explorer and login in to a Web portal or email login? Off site Computer? do you mean a PC that is not at your home and it connnected to the internet?

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As far as I know you won't be able to revert back once you migrated. your best bet at this point is to contact AT&T / Bellsouth and ask them to undo the migrate if it's still possible. If the first tech does not know what you're talking about then ask to speak to a level 2 tech.

Posted on Sep 23, 2009

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