Question about Sony Cyber-shot DSC-W100 Digital Camera

3 Answers

Zoom Lens won't go back in. The camera says turn power off and then on again. Nothing? won't take photos? Help?

Posted by on

3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 641 Answers
Re: Zoom

It looks like a problem with the zooming mechanism (lens would not retract or extended) Press the power button on and hold it down while extending and twisting the telescopic zoom lens. It might fix your problem. In any case it could not make it worse

Posted on Sep 10, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: Zoom

Remove battery

hold power button for 60 seconds

insert battery

for me works

Posted on Sep 30, 2012

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: Zoom

Thx. It worked. Joe

Posted on Apr 02, 2009

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Sanyo optical 3 x zoom s70 problem of no zoom out when switch on usb connection is display when switch on card reader pictbridge cancel. when any option is selected ok, nothing happens.

Hi there the question is not much clear. But i will inform you 1st the if you connect the USB with camera you can't operate the camera for photo taking . So zoom not working. But if you mean that as normally when you try to click photo with out USB connection but that time zoom or lens not working then try to do this.
Please follow the steps and let me know the result.
1. Ensure batteries are fully charged & clean the battery connector point in side the battery compartment.
2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.
3. Try turning the camera with the lens facing down and shake to dislodge anything stuck
4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.
5. Now turn on camera( with out card ) and see ,if working then fix the memory card & again turn on the camera. If working then fine . Otherwise format the memory card and fix back in camera again & try. Make sure before format the memory card take a back up all photos in your computer then format. If no luck then reset or restore the camera setting by pressing Menu key for 2 sec .. in not done the press both Menu & self time key for 2 - 4 sec.
i hope it will gives you success.

Jan 27, 2011 | Sanyo Xacti S70 Digital Camera

1 Answer

When i turn on the camera e18 comes on the screen and nothing else. I can view photos, but the zoom won't go back in

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here are some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try.

Jul 30, 2009 | Canon PowerShot SD550 / IXUS 750 Digital...

1 Answer

My Sony Cyper-shot 7.2 digital camera - the lens will not open all the way, it makes noises when I turn it on like it's stuck and it says Access and then to turn the power off and on again. Nothing is...

Hi, The message "Turn off the power and on again" appears when the lens block assembly start malfunctioning, Therefore you have to replace the lens block assembly. Thanks for using fixya.

Jun 08, 2009 | Sony Cybershot DSCW80 7.2MP Digital Camera...

1 Answer

Cannon G7 need help

Had the same problem a few months ago.There was a high pitchedwhisltle and I think the screen said "lens fault.turn off camera" or something similar.Bought a G9 to replace as the 7 was out of guarantee but sent the 9 back to the e-bay reseller as it was obviously secondhand with grit around the lens ring and the viewfinder.Ebay never again!.So 3 months ago ago I tried the G7 again with a fresh charged battery before I consigned the camera to the loft.I noticed that each time i switched on the whistle and message was there but the lens extended slightly further each timeso I kept rebooting until the lens was fully extended.Turned the camera off and on again and everything was back to normal.It seems that this may be Canons protocol when a camera goes back.Its been absolutely fine until today.It wont boot up at all.I have tried 2 fresh charged batteries and its dead.Any ideas anyone?

Nov 06, 2008 | Canon PowerShot G7 Digital Camera

1 Answer

Will not focus

First Send me your camera's model (Brand Name)

Some digital and analog camera in these days has features to manualy set the focus in our wish.
Try to disable this feature. And try not to poke or push the lens of the camera. By doing this you may destroy the lens.

And try to reformet the mem stick + try to reset the camera.
(Everything will be resetted, "it will be as if you have a new camera")

Feb 03, 2008 | Sony Cyber-Shot DSC-P100 Digital Camera

1 Answer

Not focusing

Do you hear any unusual friction noise while the lens assembly projects out.. if so then the traction assembly of your zoom barrel has developed mechanical obstruction, in which case it has to be serviced. Take it to the service centre and the problem will be solved. If the zoom assembly does not fully extent to its homing position, the camera retracts and lens and powers itself off. Enjoy

Aug 16, 2007 | Olympus FE-230 Digital Camera

3 Answers

Zoom lense stuck

The only solution is to replace the lens module.that module is very costly. hope it help

Aug 09, 2007 | Fuji FinePix F460 Digital Camera

6 Answers

Lens go in and out several times, then I got message to turn off

I have faced same message "Turn the power off then on again" today.I tried to on-off several times.finally I discovered that lens is so dirty.when I cleaned the lens it come alive :)

Apr 06, 2007 | Sony Cyber-shot DSC-W30 Digital Camera

Not finding what you are looking for?
Sony Cyber-shot DSC-W100 Digital Camera Logo

Related Topics:

176 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Digital Cameras Experts

Larry Spears
Larry Spears

Level 3 Expert

625 Answers

Vish Iyer
Vish Iyer

Level 2 Expert

74 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

Are you a Sony Digital Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides