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Ceramic plates of conair infinity straightener do not get hot

I am located in Dubai, UAE. During our visit to USA we had purchased one Conair straightner model Infiniti Conair CS 31. Now the problem is the ceramic plates remain cold and do not get hot at all. This despite the fact the straightener is on power which is indicated by the green light. The green light indicator is on only at power level and at other heat levels only yellow light indicator is on. Please confirm the fact that we need to use convertor since normal electricity voltage in Dubai is 240 while the appliance specifications indicates it can be operated on only 120 volt power. Please let us have the address of Conair service center / agent nearest to Dubai . Thanking you

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Posted on Jan 02, 2017

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geokohler
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SOURCE: Straightener not working!!!!

It sounds to me like the thermal cutoff switch has blown. Straighteners have these as a safety device similar to a fuse to protect against fire in the event it gets too hot. These are not very costly to replace. Here is a link to where you can buy them and what they look like:

http://www.welco.com.cn/?gclid=CJiWv7TN2ZQCFQpzHgodl1LXQQ

Make sure you get one of the exact same cutoff point as the one designed for yours. If you put in a higher temp device it will be harder to blow but will make it dangerous as it may cause a fire if it over heats. Some shady repair men will just bypass this and it will work again fine but this is a dangerous practice as it directly puts you of danger. If you do have it repaired at a shop demand for the old thermal cutoff from your unit when you drop it off so the tech will know you know what is wrong with it and that you will check to make sure that it has really been changed. This will also not give him the chance to over charge you when he knows you know it is only a 1 dollar part and easy to change.
This device is very easy to change, If you can open your unit you could easily do this yourself. The part, as you will see on the site where you buy them, only has 2 wires one coming out of each end. You simply cut out the old 1 and replace it with the new one. You do not even have to worry which end goes where. It is like a fuse, it works the same either direction. You have to buy some wire crimp connector to connect it, you can not just solder it in due to the heat in the iron. In a pinch you could just securely twist the ends of the leads with the leads from the old cutoff if you clip the leads from the old cutoff real close to the device. This will leave you with plenty of wire to get a good twist. I always use the crimp connectors so it looks more professional.
Anyway, I hope you found this to be helpful and if you need more help feel free to ask me. I will stay with you on this until we have it fixed.
George

Posted on Jul 25, 2008

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