http://direct2dell.com/one2one/archive/2007/04/09/10675.aspx
This is a known factory defect. Dell has a recall on it for Inspiron 9300 shipped between Nov 2004 and Nov 2006.
I just called Dell Tech Support (1-800-624-9896) to get this replaced and they are fixing it free of charge because I bought mine in December 2005. They are sending me a postage-paid box to ship back the laptop (remove the battery before sending it back to them, per instruction).
NOTE: Not all Tech Support people are well trained. The first time I called earlier today (Nov 21, 2007), the tech said (incorrectly) that only units shipped between Feb and March 06 are covered and denied that Dell would cover it for me. I was fuming mad.
Then I surfed around and found the link above which is Dell's official response. I called Tech Support back and got a better tech person. Moral of the story >> if you're certain your computer is covered per Dell's official statement, don't let the tech guys push you around. Email them the link from their own site if you have to. Better yet, just hang up and call back and hopefully you'll get someone who knows what he's talking about.
When you call Tech Support, have your Express Service code ready. They use this number to loop up whether or not your laptop is in the recall group. This number is at the bottom of your laptop on a long skinny oblong white tag.
Thanks for update. I have Norten Web Security run thr' and it looks fine.
What I need to do for hard drive backup success?
have you run a virus checker through it lately ??
system restart automatically sometimes
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