Question about Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator

1 Answer

Kenmore refrig not making ice and top shelf area in refrig not cold

My Kenmore side to side refrigerator (model number 363-956552) ice maker is not making ice. I can get water out of the dispenser. The top shelf area in the refrigerator is not getting cold though the lower areas are. Any suggestions would be appreciated.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.

    Night Owl:

    An expert who has answered 10 or more questions between 12 midnight and 6am on the same day.


    An expert who has answered 20 questions.

  • Expert
  • 77 Answers
Re: Kenmore refrig not making ice and top shelf area in...

If you are having tempurature issues make sure the fan in the freezer is operating. it should be on when the compresor is running. this may explain both warm fridge and no ice.

Posted on Sep 26, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Kenmore side by side Refrigerator top portion is not getting cold. The freezer is working and the bottom portion of the refrigerator is cold but not the top portion of the refrig,

the refrigerator simply by transferring the cold air from freezer via circulation fan the temp controls tells the fan to circulate cold air until the thermostat is satisfied I would check to see if the fan is blowing on most models I have seen its located in the left rear wall closest to the freezer above the top shelf

May 02, 2012 | Kenmore Refrigerators

1 Answer

Stopped making Ice cubes on S/S kenmore refrig. water nnot flowing in tube that runs up the back

This problem is the dual water control valve coil for that side. If you fill the ice maker with tap water and it cycles then the problem is most likely the dual water control valve on the rear and near the floor. Also make sure that the fill tube inside back of ice maker is not frozen over. Let me know the model number and I can tell you the part number for the replacement, Kenmore model numbers look like this for example 213.256489 Thanks, Sea Breeze

Aug 15, 2009 | Kenmore Refrigerators

2 Answers

Fan runs constantly, freezer ice melting, bottom drawer in refrig

  • If your refrigerator temperature is closer to 35 degrees, try turning the temperature up slightly.

  • If you find that the temperature varies a lot from the top shelf to the bottom (where it is coldest), try putting produce and other sensitive products on a higher shelf.

  • If the temperature is too low and you can't make it warmer by adjusting the thermostat, you probably have a defective thermostat. If so, you need to replace it, because they cannot be repaired. Other possible problems are a leak in the sealed (refrigerant) system, cold air migration (in side-by-side models) or a defective air damper. These problems can be quite difficult to locate and correct, we recommend you contact a qualified appliance repair technician.
  • Mar 24, 2009 | Refrigerators

    1 Answer

    Ice maker stopped working, plus fridge not cold, but freezer o.k.

    I would check that fan motor in the freezer section is running. it distributes cold air from freezer into refrig section also if this motor is running the top portion of freezer will not get cold enough to allow ice production. the motor is easy to repl and is mod# specific you should be able to buy one online.

    Jan 21, 2009 | Kenmore 64802 Top Freezer Refrigerator

    1 Answer


    Check to make sure you freezer is at 0 to 5 degrees. If it is not the water valve to the ice maker will not even open.

    Nov 20, 2008 | Kenmore 53642 / 53644 Side by Side...

    1 Answer

    Kenmore Coldspot Model 71182101

    I have the same problem. The refrig and freezer are cold but not freezing and not cold enough. I have a friend tell me it probably is the relay. His did the same and that was the issue.

    Jan 09, 2008 | Kenmore 72073 Top Freezer Refrigerator

    1 Answer

    Ice maker not making ice

    you need a module cant remember the part number off the top of my head but go to repair clinic .com or your local appliance parts dealer with model and serial # in hand it may be quicker for you to get a new ice maker and easier

    Dec 03, 2007 | Kenmore 55612 / 55614 / 5561 / 655619 Side...

    1 Answer

    Kenmore side by side refrigerator

    Check the water valve in back of refrig.. u have a double valve... one side for water the other side for your ice maker.. make sure ice maker valve is working.

    Sep 11, 2007 | Kenmore 57029 Side by Side Refrigerator

    Not finding what you are looking for?
    Kenmore 55612 / 55614 / 5561 / 655619 Side by Side Refrigerator Logo

    1,599 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Kenmore Refrigerators Experts

    Fred Sops

    Level 2 Expert

    271 Answers

    John Tripp
    John Tripp

    Level 3 Expert

    4625 Answers

    mike cooper

    Level 3 Expert

    864 Answers

    Are you a Kenmore Refrigerator Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides