Question about Kodak DC290 Zoom Digital Camera

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Kodak DC 290 E 11 Error Message

I've tried all the suggested fixes in the manual and on the website (new fresh batteries, re-format cards, use adapter only, etc, etc). Contacted Kodak and find their servicing has been outsourced (half way across the country!) Called the service centre and explained the E 11 error message problem. They say maybe $200 bucks (plus S+H) - IF they can fix it at all! They say it's really not worth getting it fixed based on what you can buy for that amount of money today. And they are probably right. I just feel abandoned by Kodak. My parents (who always bought Kodak cameras) gave me my brothers our first Kodak camera when we were 8 years old. I've NEVER had a problem with any model since then. After 50 years of me using their cameras I would have expected a little better service. I guess I'm just being stubborn. I paid $1,500 when this model first came out about 8 years ago I think. AND I really haven't used it that much. If anyone has any suggestions of anything I can try before it goes in the garbage can (and I buy something OTHER than a KOdak camera to replace it) I would really appreciate your help. Stephen at: bigmac1x@sympatico.ca

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  • bigmac1x Sep 10, 2007

    PS
    E 11 error message description:
    1. Corrupted firmware - Have camera serviced OR
    2. Memory card is inserted incorrectly or is damaged - Turn the camera off and remove the memory card. Inspect it for damage. If damaged, replace the card. Insert the memory card into the camera.

    I have several cards, reformatted and re-tried but camera still won't boot up. Checked cards - OK. You can hear it trying but it doesn't complete the start up sequence. The green light flashes for many seconds then blinks red and orange, then the camera turns off.

  • bigmac1x Sep 13, 2007

    Thanks Delphi51,
    Tries without the card, re-formatted the card and tried again. Nope!
    Recharged batteries, new batteries. Nope!
    Haven't tried the cable and utility program BUT I would think the camera has to be on to try this. I'll try it anyway.
    Checked the pins for the card IN the camera - all OK.
    Checked the battery contacts IN the camera - all clean.
    I'm running out of options!

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  • 33 Answers

What a shame! I remember wanting a 290 pretty badly but couldn't afford it. You probably have already tried it without a card. If the camera doesn't work with no memory card, then it has to be the camera that is broken. Batteries okay? Worth cleaning the contacts and trying some brand new high quality Alkaline batteries just in case that is the problem. I think that camera connects to a computer and has a utility program that runs on the computer (and can be downloaded from Kodak.com). The utility program might provide more information or even be able to replace the camera's firmware. Sorry, I don't have a solution - just sympathy. Don't be too upset with Kodak. If they built their cameras to be repaired easily they would be more expensive and no one would buy them. I lost my camera due to one second of inattention when I fell out of a canoe and got it wet.

Posted on Sep 11, 2007

  • david_benyon Nov 01, 2010

    I have a similar problem with a DC265. I think the EPROM containing the firmware self-erases if the camera is not used for a long time. Garmin Satnavs are the same. Luckily the Garmin can be retrieved using unpublicised commands that cause permanent ROM data to be written to the EPROM working memory. (Amazingly chandlers will tell you that the satnav is scrap when all it needs is five button presses!) My DC265 gives ten blinks which indicates a firmware fault. As the camera will not turn on, the USB connection cannot be used to restore the firmware. Catch 22! Anyone know the secret commands for a firmware reset same as the Garmin?

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