Question about GE Profile WPRE6100G Top Load Washer
I got this machine last week, and it doesn't seem like the agitator really 'swooshes' the clothes around. The best way I can describe it on paper is... a 'regular' washing machine - any machine I've had before, the agitator goes really fast, and I know the clothes are being cleaned. This one, the agitator seems to leisurely turn, pausing a second between each turn. It doesn't seem like this is really doing anything to clean the clothes. I have three boys and we are hard on clothes. I have ground in dirt that needs to come out. IS THIS NORMAL? I haven't found a phone number for GE yet that you can speak with an actual person. Please help!
There is slipping in the transmission. older machines used a pair of electrical solenoids to shift between spin and agitate. newer machines use the motor direction to engage the transmission for agitate and reverses for empty and spin. GE service phone: 1-800-848-7620
Posted on Sep 11, 2007
I called GE and was told that this machine doesn't have a transmission. Although it's agitating slowly, they assure me that my clothes are being cleaned through the "Hydrowave" process (whatever that means!) Thank you very VERY much for your prompt reply. This a great service you offer and a great site.
Posted on Sep 17, 2007
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