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You did not specify what kind of phone system you have so this is a shot in the dark, if the phone has a light on one of the other keys that is probably the DND ( Do Not Disturb ) button, so simply press the button and it will cancel the DND. If this is not the case please provide more information and I'll try to help.
Just a shot in the dark (as I'm not familiar with your particular phone), but have you removed the battery for a minute and re installed? The settings should revert to default, enabling the ringer again. Good luck.
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