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No scanning from Sharp ARBC260

I have a customer who has a Sharp ARBC260. They cannot scan a document everything else works fine ie. printer, fax. Can anyone help me troubleshoot this problem?

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Re: no scanning from Sharp ARBC260

I see this is an Office all in one. Fax works you say - sending also via the scanner? or sometihng else go into more detail of the operations of this device.

Posted on Sep 10, 2007

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    Hi, Remote Fax Error being displayed

    NOTE this option may vary to printer try USING OPTIONS TO SET CHANGES

    To resolve the problem, try the steps below. After each step, try to send a fax again.

    1. As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
    * Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
    2. Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
    Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
    3. Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
    1. Press the Fax button, then press Options untill u see ADVANCED FAX mode.
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    3. Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
    4. Change the setting from Yes to No using the + (right arrow) button.
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    Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
    4. Lower the fax transmission speed 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
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    2. Press Select.
    3. Press untill u see ERROR CORRECTION appears on the LCD display.
    4. Change the setting from On to Off using the + (right arrow) button.
    5. Press Select.

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