Question about SanDisk Sansa e250 MP3 Player

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Some tracks are not being heard

I have bought scandisk e250 some 4 or 5 months back. recently i'm facing a problem some of the songs are being played but i could not hear the sound. if i try to play the same song by connecting it to the system then it plays well. can anyone suggest me what to do. i have warranty too.

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Re: some tracks are not being heard

Try updating the firmware on the device. Sansa Firmware updater; Best of Luck.

Posted on Sep 10, 2007

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do you still pay for your napster service, if not, that why your tracks have expired, if you do, then just hook up your mp3 player to your PC and it should update the licenses on the tracks

if you dont pay for napster anymore, one thing that maybe worth trying is setting the clock on your PC back to a date prior to the subscription expiration date and try playing a few songs without being connected to the internet. If the PC is not online, Windows has no way of telling if the time change is to correct a wrong time or deliberate.

I am not sure what Windows Media Player does when the expiration comes. If it modifies the song itself, then it may still be possible to play songs that you haven't tried playing after the expiration date if you set the clock back.

However, if Windows Media Player logs that the licenses have expired in its license database, then there is pretty much no hope in reactivating them by setting the clock back. Much like setting the clock back on expired shareware software

Finally, if you are willing to resume your Napster subscription, then chances are that your music will re-activate once your subscription is live.

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Select Recently Added, Artists, Albums, Songs, Genres, My
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If you have recently upgraded to Windows Media Player 11, either manually or via Windows Update, this could be the problem.

In this case, uninstall Windows Media Player 11 from Add or Remove Programs, in Control panel.
Also uninstall Windows Media 11 runtime.
This will roll back to Windows Media Player 10.


If you are already using Media Player 10, this problem could also be caused by corrupt firmware on the player.
make sure you have Philips Device Manager installed, from the product CD.
Run Philips Device Manager, and select the restore or repair option, then follow the on-screen prompts.

This will format the player and re-flash the corrupt firmware. All tracks on the player will be deleted.

Reload a few tracks to test.

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In order to play your song you will need to try to transfer one track to that device...once you do that all the songs should acquire new need to transfer tracks to your device once a month in order to play the should be able to play your purchased tracks....if not you might need to format the device inside WMP....then you need to check the licenses on your purchased tracks to make sure they dont have any restrictions...if you have any

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The device itself is not faulty. This is Microsoft's fault, not Philips'. Microsoft no longer supports Jukebox. Use Windows Media Player instead.

Some of the songs may have Digital Rights Management (DRM) encoding that the player will not support (once again, Microsoft's fault, not Philips). You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.

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Have you tried updating the firmware. Even if it is the lastest edition, download the firmware manually and run the software. Then format in Windows Media player. Best Regards Keith

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