It doesn't appear that there is one current for 10.4.10. If you cannot locate one via contacting tech support, you may need to archive and install, then search the Apple site for the Combo package where it was last working and stable.
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Check Following Instructions:
1. Check your USB cable properly connected to the computer.
2. Go to My computer - right click on property - Hardware - Devices Manager - in below - USB Mass storage device - right click on this - and Uninstall - then again right click - click on Scan - it should be reload your USB drivers
your External Hard Drive will be detected
Ok, you didn't say if the drive had data or not? Anyway, if it is a drive with no data etc, you will first need to Initialize, & Format the drive before use. Is there any way you can connect it up to an "Internal" or "External" SATA port, & "See" if the drive is recognized, then at least you know the drive is OK.. Also try another USB port if available. If you know it is OK, then go to device manager and Uninstall the entire USB layer, reboot, it will re-install the USB again, with default settings, it NOW may be "Seen".
You really need to take your drive to a service center. You cannot do the repair procedure on your own if you are not a qualified to do the work. I suggest this option so that there will be no more further complications will be generated with your drive.
Thry this: turn your computer OFF. Gently unplug and replace the data cable connection to the computer several times. Do the same to the drive end of the cable. Leave one end unplugged. Turn on the computer and when the Mac os is set up and waiting for you, plug the drive in and see if the computer recognizes and reads the drive. The problem is usually corrosion on the contacts that prevent proper contact.
Sorry to report that the solution offered to me was referrals to companies that do data recovery but the price is too expensive for ordinary people like myself. I will have to take out a second loan in order to afford their cost! I wish I could be referred to companies who offer a more affordable/reasonable cost for data recovery for non-business owners who happen to have important documents stored in their hard drives but will not bankrupt them if not retrieved.
Unfortunately, this probably means the read/write heads were jarred and can no longer function properly. That's usually fixable, but it's a very expensive fix because the parts are inside the hard drive and the data surfaces are very delicate... Most people are better off simply replacing the hard drive unless the data is absolutely vital.
You may not have installed the HDD correctly in the case... I had the same problem with my Thecus N1050 enclosure, the green power light on the enclosure would come on and the drive would spin up but my PC would not see the HDD!!??... I thought, becuase i could hear the drive spinning that i had it installed correctly but this wasn't the case, when i removed the enclosure again and FIRMLY pushed the HDD into the connector (all the way in) and connected it back up to my PC, it recognised it instantly. Hope this helps!