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Posted on Apr 11, 2009
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Kenmore ice maker not releasing ice - it stays in the bottom and ice maker makes sounds like it's trying to kick it out but doesn't. It's frozen in a big block.

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  • Expert 102 Answers
  • Posted on Apr 11, 2009
Anonymous
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Joined: Apr 01, 2009
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Sounds as if your water valve is letting too much water in and too big of ice cubes won't let the rake strip out the ice. Look and see if the ice in the tray is up to the round arm with the fingers. If it is then the water valve needs to be replaced but you will need to get that ice outta there. Take the ice maker down by removing the 2 screws holding it above the tray. Sometimes there is one under the tray as well. Unplug the ice maker and run hot water over the tray keeping the water away from the electronic part. This will release the ice and then reinstall the ice maker.

Another possible problem is the motor module may be broken. Pull the white cover off the front of the ice maker. This will take a little elbow grease. When you access the module (You will see a white dial about as big as a half dollar) see if right in the center of that dial one of the two prongs holding that dial is broken. If you pull on it a bit and it comes off then you are sure that your module is bad. To replace it...remove the three Phillips head screws holding it on. The shut off arm will also be attached...just pull it out with a good tug. Pull the module straight out and replace the module. When replacing the module, you may need to rotate the arm in the ice maker with the fingers on it to fit in the slot in the center of the module. You should have ice within two hours.

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I'd like to help you but you will first have to provide some additonal information. First off, did it ever work? Not sure what you mean when you refer to the 'part that goes down to release ice just stays down".. are you referring to the arm that shuts off ice making when the bucket is full? Please provide this information so that we can get your ice working again..
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