Question about Logitech Harmony 880 LCD Remote Control

1 Answer

Frozen The remote was dropped and now is frozen on the TV screen, not responding to any buttons, the docking station or a usb lead.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert that has over 500 points.

  • Expert
  • 290 Answers
Re: Frozen

Try this:

1. Remove the battery for a solid 2 minutes, then reinsert and see if that fixes it. if not 2. try updating the firmware with the remote in safe modeSafe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

  1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
  2. Hold down the Off button and plug the remote into the USB.
  3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
  4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
  5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
  6. Once the firmware upgrade is complete, click Update My Remote.
  7. Insert the battery into the remote.

Posted on Mar 05, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

The remote has a charge but won't respond. it seems frozen

Check the remote control for its infra-red emission. Check it with fresh batteries. Check by pressing all the buttons on it; and see whether all of it generates infrared signal while pressing. If it is found OK, check and replace the infrared sensor inside the TV. If you wish to get some details; check the site linked here. It has details about how to check a remote control; by one among the post. Surf the site with patience. Pull up older posts. If the remote control is found OK; check and replace the infra-red sensor inside the TV. Contact any service technician.

Jan 01, 2015 | Remote Controls

1 Answer

Harmony 1 stuck on starting watch a DVD, and now no buttons work

Recommend resetting the remote following these instructions:

Oct 16, 2014 | Logitech Remote Controls

1 Answer

Its flashing UC MX-780 and I can;t get it to do anything its frozen and tv can;t be shut off or anything

I'm having the same problem. Screen on remote is flashing URC and MX-780 and I can't get it to stop. The device is frozen. I tried taking out the batteries and putting them back in, but it didn't help.

Oct 19, 2013 | Universal Remote Control Model MX-780

1 Answer

Remote does not respond to any function, tv is on and cannot change chanel or anything, frozen

you need to check the battery contact with the battery terminal make sure that the terminal is clean.

check open the cover of your remote and check the solder of the battery terminal from the pcb board use a soldering iron resolder it.

using your cellphone camera test the infra red emmision of your remote control aim the camera to the infra red of your must see at the screen of the camera that the infra red is lit when any button is pressed..if not the infra red is busted.

using your cellphone camera again to test the infra red emmision of your TV. Aim the camera to the infra red of your must see at the screen of the camera that the infra red is illuminating.if not the infra red sensor of the TV is busted.

Jun 21, 2011 | Universal Remote Control MX-3000 LCD...

1 Answer

Mu harmony 1000 doesnt respond in any way when the buttons are pushed. The LCD Screen is frozen on the home screen. I have tried upgrading the firmand software...what can i do about it?

Try pressing the reset button, or holding the power button until it turns off. If that doesn't work take out the batteries and wait then put them back in.

Feb 28, 2011 | Logitech Harmony 1000 LCD Touchscreen...

1 Answer

Hi, I need help with my philips sjm3151

To reset the remote, first get to the Setup menu by pressing the iPod and Mode buttons at the same time for 3 seconds. There should be a message on the remote display saying to hold it for 3 seconds. You can then select Full Reset by scrolling down with the arrow key. You may need to press the reconnect button on the bottom of the dock to ensure they are both searching for each other. This info was buried in the manual which you can find on Philips site if you feel like digging through their support page.

Apr 18, 2010 | Philips Remote Controls

1 Answer

My remote is frozen on 'watch tv'' . device button, help button will not work. off button not working, initial screen to turn on devices does not appear. remote is fully charged

Hi, try updating the firmware in safe mode.

1. Remove the battery, press and hold the 'Off' button, and re-insert the battery. The screen will say 'safe mode'.
2. Connect to the software and click 'Downloads' at the top of the screen.
3. Click 'Firmware'.
4. Update the remote

Mar 20, 2010 | Logitech Harmony 890 Universal Remote

1 Answer

Logitech 890 remote quit working

It just started working again. Maybe it took the day off.

Jan 11, 2009 | Logitech Harmony 890 Universal Remote

1 Answer

Mx 3000 universal lcd remote

There are 4 reasons why your unit is behaving this way:
1. Charger is the problem.
2. The docking station is the broken.
3. The battery is broken or not accepting charge.
4. The actual unit is the problem.
It is very hard to tell which one is causing this to happen.
Let us do some troubleshooting first:
1. Plug your charger in an A/C outlet and make sure the red power light (left) is lit, otherwise the charger or the docking station is broken.
2. You can test the charger with a multimeter. Unplug the charger from the docking station and measure the voltage across the outside and inside, it should register more than 5 volts DC. If there is a 5Volt DC the docking station is the problem otherwise the charger is broken.
3. If the red power light is lit and the status light (right) is lit too, your docking station is broken.
4. If the red power light is lit, dock the unit into the charger, the status light (left) should turn red when your battery is accepting charge or turn blue when your battery is fully charged.
5. If the status light will not lit at all (while the red power light is on), tap the screen while the unit is docked on the charger. If the unit will become alive, you need a new battery otherwise you need a new unit.

12 hours is very long time to charge, the status light should turn to blue in less than 2 hours especially for a new battery.

Aug 29, 2008 | Universal Remote Control MX-3000 LCD...

Not finding what you are looking for?
Logitech Harmony 880 LCD Remote Control Logo

241 people viewed this question

Ask a Question

Usually answered in minutes!

Top Logitech Remote Controls Experts

bill tarkulich

Level 1 Expert

31 Answers

Ron Dufek
Ron Dufek

Level 3 Expert

398 Answers


Level 1 Expert

2 Answers

Are you a Logitech Remote Control Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides