Question about Everex StepNote VA4103M Notebook

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No sound from speakers, only headphones

I've had my Stepnote for about 6 months. All of a sudden I cannot get any sound to come out from my speaker. Not mp3 files on WinAmp, not computer alert sounds, not audio from embedded video on websites. The sound does work, however, if I have headphones plugged in. I'm afraid it may be a hardware problem with the headphone jack itself. I tried updating my audio driver, but it said I have the most current one.

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Re: no sound from speakers, only headphones

Hello, You will probably need to dissasemble your laptop and check both the jack output and the speaker wires. You noticed that when you insert a headphone the internal speakers are muted automatically. This is due to a mechanical contact in the audio output jack. Therefore the jack itself needs to be checked (replaced eventually). If that's not the problem the wires to the speakers may not make a perfect electrical contact. DOn't worry about a more severe hardware fault. If the internal audio amplifier, on wich the speakers are connected, was broken then you woundn't have sound on the headphones either. So in the final the problem is dissasembling the laptop. If you aren't confortable with this, please don't try because a laptop is a fairly complicated device and it's dissasembly can prove difficult even for experienced people. Every laptop model has it's own mechanical make-up so therefore is hard to know them all. If you think you can do this you may contact me on the chat because the process will be complicated and I will need a large amount of feedback from you as the things go by. Otherwise, a service center could do that for you. It shouldn't be an expensive repair, and they should offer warranty for this repair in case you have problems in the future. Sorry for I'm not able to help you further on this way.

Posted on Sep 09, 2007

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Update driver, goto select OS and choose Audio then VIA HD Audio Codec 1708b. If this does not work, click mute and un-mute ontaskbar when there is no sound. I have had the same problem (sometimes) when using certain headphones,and pausing video, then playing video,sometimes the headphones have no sound, but if I unplugged headphones, the speakers work.I plug headphones back in, no sound. So i press the mute button twice.

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