I have a sony laptop that stopped working but my custermer would like to have some of the information off the hard drive is there some way I can do that

If you cannot get the laptop working then try this method.
Remove the hard drive and connect it to an USB hard drive adapter and then plug this adapter into a working computer's USB port. If this computer sees this as an USB mass storage device (external hard drive) and you can open the various folders and files, then you can backup and or transfer your data to another computer. If yiu install the hard drive in an USB hard drive case then you can use this hard drive as an external USB hard drive.

Hi,

You're getting what's known as the 'blue screen of death' as some may call it.
This happens for various reasons, but usually occurs when Windows encounters a conflict with a hardware component in your laptop. When you try to install XP, are you doing so as a secondary operating system (dual OS boot) or are you trying to install it over Windows 7?
If you are installing XP over Windows 7, try doing a full format during setup instead of the usual quick setup. This may take some time, possibly requiring you to format the hard drive overnight but it may well solve any 'blue screen' issues you're experiencing.

Let me know if I can assist any further.

Best wishes,
Graemevm

hello, if the hdd is not being recognize by your Sony laptop, may be because the device is not responding any more, anyway this is still new you can have that Hitachi replace via the warranty, but your not suppose to tell them what happen cause that would fall for intentional damage. Just tell them it stop working. Thank you for using Fixya

Hi.
Based on the information you have provided, it seems that the issue might be due to the Hard Drive.
As you have mentioned that the Notebook was dropped, this might have caused a Physical damage to the Hard Drive.
Hence, the Computer might not be detecting the Hard Drive.
As the issue might be Hardware related, it would be better to get the Unit examined at the Sony Authorized Service Center.
Before sending the Unit to the Service Center, you may try resetting the BIOS to its default values.
Performing the BIOS reset should resolve the issue.
If the issue still persists even after performing the BIOS reset, then you may get the examined at the Sony Service Center.
You may initiate the Service by filling the required details in the below link:
https://eservice.sony.com/webrma/web/index.do
Hope this helps.
Please feel free to contact for further information and assistance.

The system is not recognizing your hard drive- Here's how you can see if you need to call Sony/Geeksquad. Check if you have any USB drives in your system- if so, remove them. Try rebooting. If that works- the issue was your system was trying to boot off of the thumb drive. If it doesn't work- try and see if there is a drive sticking out from your laptop- usually on the right side, and towards the bottom- slide it in if so. If not- your hard drive may have failed, or the motherboard controller for your hard drive has failed. Contact the people that have your system in warranty- if it is not in warranty, you can purchase a replacement drive to see if the issue was just the drive itself. Unfortunately, if it is the motherboard, and you are out of warranty- you may rather purchase a new laptop. Laptop motherboard replacements generally run in the 300+ range- I've known Dell to charge 500-900 for their out of warranty repairs.

I’m happy to help further over the phone at https://www.6ya.com/expert/susan_42b401e0b1603d8a

Hi dekoreya.
You may remove the Hard Drive of the Notebook by referring to the Service Manual.
Link to download the Service Manual for the VGNSZ Series Notebooks:
http://tim.id.au/laptops/sony/vgn-sz.pdf
Please download the above Service Manual from the above link.
The Service Manual has the detailed information to remove the Hard Drive.
Hope this helps.
Please feel free to contact for further information and assistance.

A clicking hard drive is a dying hard drive. Stop using it immediately. Replace it, then use a SATA to USB or IDE to USB adapter to try to copy off any data you might have that is still salvageable. The more you try to use it, the less chance you have of recovering information.

E69: Hard Drive Error - It could be a problem with the Hard Drive itself or a problem with the internal connection to the hard drive, Try removing the hard drive and playing without it. If that fixes the problem, then you need to buy a new hard drive. http://www.llamma.com/xbox360/repair/Xbo...

In your laptop you cant upgrade your hard drive. Go for the web search for upgrade options , try it in sony web site please inform to fixya.com for any other porb.