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I had this problem..dropped the camera so the lens stuck and kept getting instruction to turn camera off and on. As I turned the camera on, I pulled on the lens to help it open. I also pushed on the lens to help it close as I turned the camera off. At one point I slowly pushed the lens in all the way while the camera was off. Then I had to pull the lens out a little. The lens would then open and close continuously until I turned the camera off and on a few times while pulling out on the lens as I turned the power on. This worked. I got this answer on another site. Don't throw the camera away or spend $ getting it fixed until you try this.