Attempt to make a copy is stopped when "paper jam" error message comes on. The rear door opens to reveal the copy accordioned against the drum area, With every try this happens. Can it be...
It sounds like the rollers are not feeding the paper properly. It's likely supposed to go up and around to be printed on, but the upper rollers are not catching the paper properly and instead of feeding through like it's supposed to, it's crunching up against the drum.
The rollers in a laser printer can sometimes get dirty and won't pick up the paper properly. My recommendation would be the following:
1) Remove the paper from the printer.
2) Open the back cover.
3) Take a damp, lint-free cloth (add a couple drops of vinegar to it for extra cleaning power) and hold it lightly against the rubber rollers inside the back of the printer.
4) Tell the printer to make a copy so that the rollers will try to move to pull the paper through.
The rollers should essentially clean themselves against the cloth as they try to move to prime themselves. You might have to repeat the copy request a couple of times in order to get them completely clean.
If this solution doesn't work, you could try taking it into a repair shop, but it's likely that repairing a printer is going to cost more than simply buying a new one, unfortunately.
Hope this is helpful!
May 08, 2011 |
Brother DCP-7020 All-In-One Laser Printer